TELEMATICS SYSTEM(for G-BOOK) PROBLEM SYMPTOMS TABLE

Note

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK.

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Tech Tips


  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.

  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

G-BOOK On-screen Message
Symptom Suspected Area Link
A message is temporarily displayed indicating to try again after waiting for a while because the lines are busy. This is caused when there is a problem with the radio wave signal conditions or when the base station is busy, but this is not a malfunction (Inform the customer that this is not a malfunction and ask them to use the system as is) -
A message is continuously displayed indicating to try again after waiting for a while because the lines are busy. Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to try again after waiting for a while because information cannot be retrieved due to a busy line, etc. Wait for a while and perform the operation again in a different location -
Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to try again after waiting for a while because information cannot be retrieved due to line disconnection. Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to try again because information was not able to be retrieved. Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to try again after waiting for a while because communication is being setup. The system is trying to detect the telematics transceiver. Wait for a while and perform the operation again. -
Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating that G-BOOK service is not available now as there is no response from the communication module. Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to move the vehicle into a communication service area as it is outside a service area. Wait for a while and perform the operation again in a different location (Within the communication service area) -
Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating that a cellular phone is not connected. Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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A message is displayed indicating to move the vehicle to where a GPS signal can be received because the time data is old. Proceed to Problem Symptoms Table (GPS mark is not displayed) in Navigation System

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If the GPS mark is displayed, wait for a while and perform the operation again in a different location -
If the problem symptom is duplicated, replace the navigation ECU

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A message is displayed indicating that G-BOOK is not available as a microphone is not connected, which is required to use G-BOOK. Proceed to "Microphone Circuit" in Navigation System

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A message is displayed indicating that bookmark registration failed. Navigation ECU

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A message is displayed indicating that bookmark deletion failed. Navigation ECU

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A message is displayed indicating that fixed phrase registration failed. Navigation ECU

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A message is displayed indicating that fixed phrase deletion failed. Navigation ECU

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A message is displayed indicating that this service is not available now. Proceed to "G-BOOK Service cannot be Used"

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A message is displayed indicating to ask the dealer about applying for the service as it is necessary to create a contract before using the service. Proceed to "G-BOOK Service cannot be Used"

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A message is displayed indicating that calls cannot be made due to restriction of outgoing calls. Wait for a while and perform the operation again because outgoing calls are restricted -
G-BOOK Announcement Sound
Symptom Suspected Area Link
G-BOOK announcement sound is not output. Adjust the volume (G-BOOK announcement sound is not linked with the audio volume) -
Contract
Symptom Suspected Area Link
A message is displayed indicating to ask the dealer about applying for the service as it is necessary to create a contract before using the service. Fill in the vehicle contract setting request form and contact the G-BOOK support center -
A message is displayed indicating to perform communication setting via G-BOOK on the setting/editing screen as the communication settings of the cellular phone are required. As this message may be displayed when G-BOOK.com is selected just after the cancellation procedure is completed, select G-BOOK.com again after waiting for 6 minutes or more or after turning the engine switch off -
Operator Service On-screen Message
Symptom Suspected Area Link
A message is displayed indicating to try again to use the operator service. Wait for a while and perform the operation again -
A message is displayed indicating to try again as the communication module is not connected. Proceed to "Telematics Transceiver Malfunction"

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Emergency Call Service Indicator Display Problem
Symptom Suspected Area Link
The indicator lights on the emergency call switch panel do not come on when the engine switch is turned on (ACC). Check that the G-BOOK contract and the procedure to start the emergency call service have been completed successfully -
Proceed to "Emergency Call Switch Indicator Circuit"

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Illumination on the emergency call switch panel does not turn on. Proceed to "Emergency Call Switch Illumination Circuit"

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The red indicator light on the emergency call switch panel comes on after the engine switch is turned on (ACC). The vehicle is outside the communication service area. Move the vehicle into a communication service area. -
The red indicator light on the emergency call switch panel blinks after the engine switch is turned on (ACC). Check for DTCs

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Turning the engine switch on (ACC) causes a manual maintenance check to start. Proceed to DTC B15C5

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The red indicator light on the emergency call switch panel does not blink after the engine switch is turned on (ACC), but blinks after the engine is started and the vehicle is driven. Proceed to DTC B15C6

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Emergency Call Service On-screen Message
Symptom Suspected Area Link
A message is displayed indicating that this service is not available now. Proceed to "G-BOOK Service cannot be Used"

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A message is displayed indicating to ask the dealer about applying for the service as it is necessary to create a contract before using the service. Proceed to "G-BOOK Service cannot be Used"

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Emergency Call Service Function
Symptom Suspected Area Link
The G-BOOK center cannot be accessed even after a manual maintenance check is performed. Check that the G-BOOK service is available -
Proceed to "Communication Access Failed"

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Proceed to "Telematics Transceiver Malfunction"

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The automatic maintenance check does not complete normally. Perform a manual maintenance check. If it does not complete normally, refer to the symptom "The G-BOOK center cannot be accessed even after a manual maintenance check is performed". -
The G-BOOK center cannot be accessed by pressing the emergency call switch. Perform a manual maintenance check. If it does not complete normally, refer to the symptom "The G-BOOK center cannot be accessed even after a manual maintenance check is performed". -
Warning Notification Function
Symptom Suspected Area Link
The multi-display assembly screen does not show a warning message even though a warning light turns on or the multi-information display indicates a warning. Proceed to "Warning Notification Function Malfunction"

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The multi-display assembly screen shows a warning message even though no warning lights are on and the multi-information display does not indicate a warning. Proceed to "Warning Notification Function Malfunction"

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The multi-display assembly screen shows a warning message different from the warning light or the multi-information display. Proceed to "Warning Notification Function Malfunction"

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The same warning notification is repeated. Proceed to "Warning Notification Function Malfunction"

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Alarm Notification Function
Symptom Suspected Area Link
When the theft deterrent system is activated, the G-BOOK center is not informed of the alarm. Proceed to "Alarm Notification Function Malfunction"

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My Request On-screen Message
Symptom Suspected Area Link
A message is displayed indicating that the service is not available now. Proceed to "G-BOOK Service cannot be Used"

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A message is displayed indicating to ask the dealer about applying for the service as it is necessary to create a contract before using the service. Proceed to "G-BOOK Service cannot be Used"

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Operator Service Function
Symptom Suspected Area Link
When using the operator service, the other caller's voice cannot be heard. Check if the navigation voice guidance is output normally. If not, refer to Navigation System.

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Proceed to "Received Voice Signal Circuit"

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When using the operator service, noise occurs in the transmitted voice (Caller's voice). Proceed to "Transmitted Voice Signal Circuit"

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When using the operator service, voice cannot be transmitted (The other caller cannot hear the caller's voice). Proceed to "Transmitted Voice Signal Circuit"

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Communication Based Voice Recognition Function
Symptom Suspected Area Link
Does not recognize voice commands performed to contact support center Check that the G-BOOK service is available -
Check if the normal voice recognition function is operating correctly

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Proceed to "Does not Recognize Voice Commands Performed to Contact Support Center"

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Information content is not displayed Check that the G-BOOK service is available -
Proceed to "G-BOOK Service cannot be Used"

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