PROCEDURE
CHECK CONNECTION
Select G-BOOK.com and check that the G-BOOK.com screen is displayed.
Result | ||||||
---|---|---|---|---|---|---|
|
B |
GO TO PROBLEM SYMPTOMS TABLE (Emergency Call Service Function) Click here |
A |
CHECK SETTINGS
Check that the alarm notification function is not set to on.
Result | ||||||
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|
B |
CHANGE SETTINGS |
A |
CHECK FOR SERVICE FLAG
Check for service flag.
Enter diagnostic mode.
Select "Service Information" on the "Service Menu" screen.
Select "MEU Information" from the "Service Information" screen.
Select "G-BOOK Info for Contract" on the "MEU Information" screen.
Check if the flag information indicates "1" as shown in the illustration.
*a | Cell to be Checked |
Result | ||||||
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|
B |
RENEW DATA Click here |
A |
CHECK THEFT DETERRENT SYSTEM
Check if the theft deterrent system is operating and functioning normally.
OK |
---|
The theft deterrent system is normal. |
Result | |||
---|---|---|---|
|
NG |
GO TO THEFT DETERRENT SYSTEM Click here |
OK |
CHECK CELLULAR PHONE
Ask the customer to confirm that the reception of the cellular phone is normal.
Ask the customer to confirm that the call and e-mail functions of the cellular phone operate properly.
OK |
---|
The cellular phone is normal. |
Result | |||
---|---|---|---|
|
NG |
REPAIR OR REPLACE CELLULAR PHONE |
OK |
CHECK SETTINGS
Ask the customer to confirm that the incoming e-mail/call restriction is not set to on.
Result | ||||||
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|
A |
CONTACT G-BOOK SUPPORT CENTER |
B |
CHANGE CELLULAR PHONE SETTINGS |
RENEW DATA
Renew the data.
Refer to Perform "Download necessary data".
Result | ||||||
---|---|---|---|---|---|---|
|
B |
CONTACT G-BOOK SUPPORT CENTER |
A |
CHECK ALARM NOTIFICATION FUNCTION
Check that the alarm notification function operates normally.
OK |
---|
The alarm notification function operates normally. |
Result | |||
---|---|---|---|
|
OK |
END |
NG |
CONTACT G-BOOK SUPPORT CENTER |