TELEMATICS SYSTEM(for G-BOOK) Alarm Notification Function Malfunction

PROCEDURE


  1. CHECK CONNECTION


    1. Select G-BOOK.com and check that the G-BOOK.com screen is displayed.

      Result
      Result Proceed to
      G-BOOK.com can be accessed. A
      G-BOOK.com cannot be accessed. B

    B
    A
  2. CHECK SETTINGS


    1. Check that the alarm notification function is not set to on.

      Result
      Result Proceed to
      The alarm notification function is not set to on. A
      The alarm notification function is set to on. B

    B
    A
  3. CHECK FOR SERVICE FLAG


    1. Check for service flag.


      1. Enter diagnostic mode.

        Click here

      2. Select "Service Information" on the "Service Menu" screen.

        B006A06
      3. Select "MEU Information" from the "Service Information" screen.

        B006E68
      4. Select "G-BOOK Info for Contract" on the "MEU Information" screen.

        B006GC4
      5. Check if the flag information indicates "1" as shown in the illustration.

        B006FGYC03
        *a Cell to be Checked
      Result
      Result Proceed to
      "1" is not indicated. A
      "1" is indicated. B

    B
    A
  4. CHECK THEFT DETERRENT SYSTEM


    1. Check if the theft deterrent system is operating and functioning normally.

      OK
      The theft deterrent system is normal.
      Result
      Proceed to
      OK
      NG

    NG
    OK
  5. CHECK CELLULAR PHONE


    1. Ask the customer to confirm that the reception of the cellular phone is normal.

    2. Ask the customer to confirm that the call and e-mail functions of the cellular phone operate properly.

      OK
      The cellular phone is normal.
      Result
      Proceed to
      OK
      NG

    NG
    OK
  6. CHECK SETTINGS


    1. Ask the customer to confirm that the incoming e-mail/call restriction is not set to on.

      Result
      Result Proceed to
      Incoming e-mail/call restriction is not set to on. A
      Incoming e-mail/call restriction is set to on. B

    A
    B
  7. RENEW DATA


    1. Renew the data.


      1. Refer to Perform "Download necessary data".

        Click here

      Result
      Result Proceed to
      Data can be renewed. A
      Data cannot be renewed. B

    B
    A
  8. CHECK ALARM NOTIFICATION FUNCTION


    1. Check that the alarm notification function operates normally.

      OK
      The alarm notification function operates normally.
      Result
      Proceed to
      OK
      NG

    OK
    NG