TELEMATICS SYSTEM(w/ Telematics Transceiver for G-BOOK) Telematics Transceiver Malfunction

CAUTION / NOTICE / HINT

PROCEDURE

1. MOVE VEHICLE

   
   

   1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.

      Result
      Proceed to NEXT

   
   

   NEXT

2. CHECK DTC OUTPUT

   
   

   1. Clear the DTCs.

      Click here

      
      Body Electrical > Navigation System > Clear DTCs

   2. Recheck for DTCs and check if the same DTC is output again.

      
      Body Electrical > Navigation System > Trouble Codes

      Result
      Result Proceed to No DTCs are output. A DTCs are output. B

   
   

   B

   GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

   A

3. PERFORM DCM CHECK

   
   

   1. DCM Check

      
      

      1. Enter diagnostic mode.

         Click here

      2. Select "Failure Diagnosis" on the "Service Menu" screen.

         

      3. Select "MEU Check" on the "Failure Diagnosis" screen.

         

      4. Select "DCM Check" on the "MEU Diagnosis" screen.

         

      5. Select "DCM Check" to perform the DCM Check.

         

         Result

         Result Proceed to DCM Check cannot be performed. A "OK" is displayed for the result of DCM Check. "OFF LINE" is displayed for the result of DCM Check. B "No Service" is displayed for the result of DCM Check. C "NO CARRIER" is displayed for the result of DCM Check. D "RESTRICTION" is displayed for the result of DCM Check. E "NO ANT" is displayed for the result of DCM Check. F "ERROR" is displayed for the result of DCM Check. G "PLL NG" is displayed for the result of DCM Check. H "TIME OUT" is displayed for the result of DCM Check. I

         Tech Tips

         If the vehicle is moved while the screen is displayed, select "Back" to renew the result.

   
   

   B

   MOVE VEHICLE

   C

   CHECK CONTRACT FLAG Click here

   D

   CONTACT G-BOOK SUPPORT CENTER

   E

   PERFORM OPERATION (AFTER WAITING FOR 10 TO 30 MINUTES)

   F

   GO TO STEP 8 Click here

   G

   CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF AND ON (ACC)) Click here

   H

   CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE) Click here

   I

   PERFORM DCM CHECK AGAIN

   A

4. CONTACT G-BOOK SUPPORT CENTER

   
   

   1. Check the contract flag.

      
      

      1. Enter diagnostic mode.

         Click here

      2. Select "Service Information" on the "Service Menu" screen.

         

      3. Select "MEU Information" screen on the "Service Information" screen.

         

      4. Select "G-BOOK Info for Contract" on the "MEU Information" screen.

         

      5. Check the flag information item.

         
   2. 

      Check the device information.

      
      

      1. Select "DCM Information" on the "Service Information" screen.

      2. Check the following items on the "DCM Information" screen.

         

         Item	Content
         Tel No	Check if the telematics transceiver phone number is displayed. If the number is displayed, record it.
         DCM Serial	Record the telematics transceiver serial number.

   3. Contact the G-BOOK support center.

      
      

      1. Contact the G-BOOK support center and inform them of the following:

         
         

         • Phenomenon: Communication has been initialized but communication is not possible.

         • Flag information

         • Telephone number (Tel No): Not displayed / Displayed number

         • Serial number (DCM Serial): Displayed number

         • VIN

         Tech Tips

         The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

         Result
         Result Proceed to System returns to normal. A Problem symptom recurs. B

   
   

   A

   CHECK PROBLEM SYMPTOM AFTER ENGINE SWITCH IS TURNED OFF TO ON (ACC)

   B

5. INSPECT NAVIGATION ECU

   Result
   Proceed to OK NG

   
   

   1. Replace the navigation ECU with a new one.

      Click here

   2. Clear the DTCs.

      
      Body Electrical > Navigation System > Clear DTCs

   3. Turn the engine switch off.

   4. Turn the engine switch on (IG) and wait for 90 seconds.

   5. Recheck for DTCs and check that no DTCs are output.

      
      Body Electrical > Navigation System > Trouble Codes

      OK
      No DTCs are output.

      Result
      Proceed to OK NG

   
   

   NG

   REPLACE NAVIGATION ECU Click here

   OK

6. CHECK HARNESS AND CONNECTOR (NAVIGATION ECU - TELEMATICS TRANSCEIVER)

   Result
   Proceed to OK NG

   
   

   1. Disconnect the O191 telematics transceiver connector.

   2. Disconnect the O190 navigation ECU connector.

   3. 

      *a	Front view of wire harness connector (to Telematics Transceiver)
      *b	Front view of wire harness connector (to Navigation ECU)

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection Condition Specified Condition O191-1-2 (USB (USB+)) - O190-1 (USB+) Always Below 1 Ω O191-1-1 (USB (USB-)) - O190-2 (USB-) Always Below 1 Ω O191-1-3 (USB (USBS)) - O190-3 (USBS) Always Below 1 Ω O191-1-2 (USB (USB+)) or O190-1 (USB+) - Body ground Always 10 kΩ or higher O191-1-1 (USB (USB-)) or O190-2 (USB-) - Body ground Always 10 kΩ or higher O191-1-3 (USB (USBS)) or O190-3 (USBS) - Body ground Always 10 kΩ or higher

      Result
      Proceed to OK NG

   
   

   NG

   REPAIR OR REPLACE HARNESS OR CONNECTOR

   OK

7. CHECK RECEPTION LEVEL

   
   
   1. 

      *1	poor
      *2	good

      Check the reception level.

      
      

      1. Check the reception level of the telematics transceiver.

         Tech Tips

         
         

         • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

         • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

         • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.

         Result
         Result Proceed to The reception level is not lower than a China Telecom cellular phone. 3 or more bars are displayed for the reception level. A The reception level is lower than a China Telecom cellular phone. Cannot reach 3 or more bars for the reception level even after moving the vehicle. B

   
   

   A

   GO TO STEP 12 Click here

   B

8. INSPECT ROOF ANTENNA ASSEMBLY

   Result
   Proceed to OK NG

   
   
   1. 

      *a	Component without harness connected (Roof Antenna Assembly)

      Remove the roof antenna assembly.

      Click here

   2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition 4 - 4a Always 4 to 11 kΩ

      Result
      Proceed to OK NG

   
   

   NG

   REPLACE ROOF ANTENNA ASSEMBLY Click here

   OK

9. INSPECT NO. 3 ANTENNA CORD SUB-ASSEMBLY

   Result
   Proceed to OK NG

   
   
   1. 

      *a	Component without harness connected (No. 3 Antenna Cord Sub-assembly)

      Disconnect the A roof antenna assembly connector from the No. 3 antenna cord sub-assembly.

   2. Disconnect the B No. 3 antenna cord sub-assembly connector from the No. 2 antenna cord sub-assembly.

   3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition A-4 - B-3 Always Below 1 Ω A-4 or B-3 - Body ground Always 10 kΩ or higher A-4a - B-3a Always Below 1 Ω A-4a or B-3a - Body ground Always 10 kΩ or higher

      Result
      Proceed to OK NG

   
   

   NG

   REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY Click here

   OK

10. INSPECT NO. 2 ANTENNA CORD SUB-ASSEMBLY

    Result
    Proceed to OK NG

    
    
    1. 

       *a	Component without harness connected (No. 2 Antenna Cord Sub-assembly)

       Disconnect the B No. 2 antenna cord sub-assembly connector from the No. 3 antenna cord sub-assembly.

    2. Disconnect the O148 No. 2 antenna cord sub-assembly connector from the instrument panel wire.

    3. Measure the resistance according to the value(s) in the table below.

       Standard Resistance
       Tester Connection Condition Specified Condition B-3 - O148-3 Always Below 1 Ω B-3 or O148-3 - Body ground Always 10 kΩ or higher B-3a - O148-3a Always Below 1 Ω B-3a or O148-3a - Body ground Always 10 kΩ or higher

       Result
       Proceed to OK NG

    
    

    NG

    REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

11. CHECK HARNESS AND CONNECTOR (NO. 2 ANTENNA CORD SUB-ASSEMBLY - TELEMATICS TRANSCEIVER)

    Result
    Proceed to OK NG

    
    

    1. Disconnect the O148 No. 2 antenna cord sub-assembly connector from the instrument panel wire.

    2. Disconnect the O149 telematics transceiver connector.

    3. Measure the resistance according to the value(s) in the table below.

       Standard Resistance
       Tester Connection Condition Specified Condition O148-3 - O149-1 (ANT1) Always Below 1 Ω O148-3 or O149-1 (ANT1) - Body ground Always 10 kΩ or higher O148-3a - O149-1a Always Below 1 Ω O148-3a or O149-1a - Body ground Always 10 kΩ or higher

       Result
       Proceed to OK NG

    
    

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

12. REPLACE TELEMATICS TRANSCEIVER

    
    

    1. Replace the telematics transceiver and check if the same problem occurs again.

       Click here

       OK
       Same problem does not occur.

       Result
       Proceed to OK NG

    
    

    OK

    END

    NG

    REPLACE NAVIGATION ECU Click here

13. CHECK CONTRACT FLAG

    
    

    1. Check the contract flag.

       
       

       1. Enter diagnostic mode.

          Click here

       2. Select "Service Information" on the "Service Menu" screen.

          

       3. Select "MEU Information" on the "Service Information" screen.

          

       4. Select "G-BOOK Info for Contract" on the "MEU Information" screen.

          

       5. Check if the flag information indicates "1" as shown in the illustration.

          

          *a	Cells to be Checked

       6. Turn the engine switch off and then on (ACC).

       7. Check again if the flag information indicates "1" as shown in the illustration.

    2. Recheck the problem symptom.

       
       

       1. Select G-BOOK.com and perform the contract procedure again.

          Click here

       2. Check for the problem symptom.

          Result
          Result Proceed to Contract flag indicates "1" and the system returns to normal. A Contract flag indicates "1" but the problem symptom recurs. B Contract flag does not indicate "1" and the problem symptom recurs. C

    
    

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

14. CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF AND ON (ACC))

    
    

    1. Check for the problem symptom.

       
       

       1. Turn the engine switch off and then on (ACC).

       2. Check if the problem symptom recurs.

          Result
          Result Proceed to System returns to normal. A System does not return to normal. B

    
    

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

15. CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)

    Result
    Proceed to OK NG

    
    

    1. Disconnect the O150 telematics transceiver connector.

    2. Measure the resistance according to the value(s) in the table below.

       Standard Resistance
       Tester Connection Condition Specified Condition O150-4 (E) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

       Standard Voltage
       Tester Connection Condition Specified Condition O150-1 (+B) - O150-4 (E) Always 11 to 14 V*1 10.5 to 16 V*2 O150-8 (ACC) - O150-4 (E) Engine switch on (ACC) 11 to 14 V*1 10.5 to 16 V*2 O150-7 (IG2) - O150-4 (E) Engine switch on (IG) 11 to 14 V*1 10.5 to 16 V*2

       
       

       • *1: w/o Stop and Start System

         *2: w/ Stop and Start System

       Result
       Result Proceed to OK A NG (w/o Stop and Start System) B NG (w/ Stop and Start System) C

    
    

    OK

    REPLACE TELEMATICS TRANSCEIVER Click here

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR