NAVIGATION SYSTEM Confirm Cellular Phone Functionality

PROCEDURE

1. Click here

   CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (Refer to http://www.lexus.com.au/).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tip:

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   
   • AClick here
   • B

     RECOMMEND COMPATIBLE CELLULAR PHONE

2. Click here

   CHECK CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Enform functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

   
   
   • NEXTClick here
3. Click here

   CHECK THE ENFORM APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Enform app has been downloaded.

      Result
      Result Proceed to Enform app has not been downloaded. A Enform app has been downloaded. B

   
   
   • AClick here
   • BClick here
4. Click here

   DOWNLOAD ENFORM APP

   
   

   1. Download the Enform app.

      Result
      Result Proceed to Enform app downloaded successfully. A Enform app was not downloaded successfully. B

      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform app or resetting the customer's cellular phone.

   
   
   • AClick here
   • B

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5. Click here

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Enform app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result
      Result Proceed to Sign in to app is not successful. A Sign in to app is successful. B

      Tip:

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   
   • AClick here
   • BClick here
6. Click here

   RECORD ERROR MESSAGES IF PRESENT

   
   
   • NEXTClick here
7. Click here

   CHECK THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Enform app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B

      Tip:
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com.au/ or contact Enform customer support for account status verification.

   
   
   • A

     CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

   • BClick here
8. Click here

   CHECK ENFORM SERVICES ARE AVAILABLE

   
   

   1. Start the Enform app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in to app is successful. A Sign in to app is not successful. B

      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • B

     ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

9. Click here

   CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Enform app on the customer's cellular phone.

   2. Start a search app (e.g. Local Search) within the Enform app.

   3. Check that a search can be made.

      Result
      Result Proceed to App search is successful. A App search is not successful. B

   
   
   • A

     PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE (Click here)

   • BClick here
10. Click here

    RECORD ERROR MESSAGES IF PRESENT

    
    
    • NEXTClick here
11. Click here

    CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Enform app on a known good cellular phone.

    2. Start a search app (e.g. Local Search) within the Enform app.

    3. Check that a search can be made.

       Result
       Result Proceed to App search is successful. A App search is not successful. B

       Tip:

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    
    • A

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    • B

      RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN