AUDIO AND VISUAL SYSTEM(for Radio and Display Type) Cannot Connect to Center

CAUTION / NOTICE / HINT

Tech Tips

When replacing the radio and display receiver assembly, it is necessary to perform the vehicle contract setting for Connected Services (w/ Connected Services Function).

PROCEDURE


  1. CHECK SETTINGS


    1. Check the "iPhone", "iPod touch" or "MirrorLink" compatible smartphone settings.

      Result
      Result Proceed to
      Data communication is enabled, a SIM card is inserted and reception is good A
      Data communication is disabled B
      A SIM card is not inserted (for "iPhone", "MirrorLink" compatible smartphone) C
      Reception is poor or the smartphone is outside the service area D

    B

    ENABLE DATA COMMUNICATION

    C

    INSERT SIM CARD

    D

    USE IN LOCATION WITH GOOD RECEPTION

    A

  2. CHECK APPLICATION


    1. Check if a Connected Services compatible application is installed on the connected "iPhone", "iPod touch" or "MirrorLink" compatible smartphone.

      Tech Tips


      • Some applications require payment.

      • The names of applications are subject to change.

      Result
      Result Proceed to
      A Connected Services compatible application is installed A
      A Connected Services compatible application is not installed B

    B

    INSTALL CONNECTED SERVICES COMPATIBLE APPLICATION

    A

  3. CHECK APPLICATION RUNNING STATUS


    1. Connect the "iPhone" or "iPod touch" to the head unit using a dedicated cable, and touch "Connected services" on the information screen of the radio and display receiver assembly with a Connected Services compatible application running.

      Tech Tips


      • The Connected Services function may not start if the application is not running.

      • The Connected Services function may not start if the application is not running.

      Result
      Result Proceed to
      The "iPhone", "iPod touch" or "MirrorLink" compatible smartphone can be operated A
      The "iPhone", "iPod touch" or "MirrorLink" compatible smartphone cannot be operated B

    A

    END

    B

  4. CHECK NO. 1 STEREO JACK ADAPTER ASSEMBLY


    1. Replace the No. 1 stereo jack adapter assembly Click here.

      OK
      The "iPhone", "iPod touch" or "MirrorLink" compatible smartphone can be operated.
      Result
      Result Proceed to
      OK A
      NG (for "MirrorLink" compatible smartphone) B
      NG (for "iPhone", "iPod touch") C

    A

    END

    C

    CHECK PRODUCT INFORMATION (OPERATION CHECK) Click here

    B

  5. CHECK "Bluetooth" CONNECTION


    1. Check that the head unit and "MirrorLink" compatible smartphone can be connected using "Bluetooth".

      Result
      Result Proceed to
      Can be connected using "Bluetooth" A
      Cannot be connected using "Bluetooth" B

    B

    GO TO "Bluetooth" COMPATIBLE CELLULAR PHONE CANNOT BE CONNECTED" IN PROBLEMSYMPTOMS TABLE

    A

  6. CHECK PRODUCT INFORMATION (OPERATION CHECK)


    1. Contact the on-site operator and register the user Click here.

      OK
      The "iPhone", "iPod touch" or "MirrorLink" compatible smartphone can be operated.

    OK

    END

    NG

    REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY Click here