TELEMATICS SYSTEM(w/ Telematics Transceiver) Telematics Transceiver Malfunction

CAUTION / NOTICE / HINT

Note

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK Click here.

PROCEDURE


  1. MOVE VEHICLE


    1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.


    NEXT

  2. CHECK DTC OUTPUT


    1. Clear the DTCs Click here.

    2. Recheck for DTCs and check that no DTCs are output.

      Result
      Result Proceed to
      DTCs are output A
      No DTCs are output B

    A

    GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

    B

  3. PERFORM DCM CHECK


    1. DCM Check


      1. Enter diagnostic mode Click here.

      2. Select "Failure Diagnosis" on the "Service Menu" screen.

        A01VZHT

      3. Select "DCM Check" on the "Failure Diagnosis" screen.

        A01VZO5

      4. Touch "DCM Check" to perform the DCM Check.

        A01W2T7
        Result
        Result Proceed to

        • DCM Check cannot be performed

        • "OK" is displayed for the result of DCM Check

        		 A
        "OFF LINE" is displayed for the result of DCM Check B
        "No Service" is displayed for the result of DCM Check C
        "NO CARRIER" is displayed for the result of DCM Check D
        Other Result is displayed E

        Tech Tips

        If the vehicle is moved while the screen is displayed, select "Back" again to renew the result.


    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAG Click here

    D

    CONTACT G-BOOK SUPPORT CENTER

    E

    CHECK RESULT OF DCM CHECK Click here

    A

  4. CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        A01VZHT

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01VZDY

      4. Check the flag information item.

        A01W18E

    2. Check the device information.


      1. Select "DCM Information" on the "Service Information" screen.

        A01VZDY

      2. Check the following items on the "DCM Information" screen.

        A01W3W9
        Item Content
        Tel No Check if the telematics transceiver phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the telematics transceiver serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        Problem symptom recurs A
        System returns to normal B

    B

    CHECK PROBLEM SYMPTOM AFTER ENGINE SWITCH IS TURNED OFF TO ON (ACC) Click here

    A

  5. INSPECT MULTI-MEDIA MODULE RECEIVER ASSEMBLY (USBV, USBG)


    1. Disconnect the H158 radio receiver assembly connector.

    2. A01W1BTE01
      Text in Illustration
      *a

      Component without harness connected

      (Radio Receiver Assembly)

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H158-2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      H158-4 (USBV) - H158-2 (USBG) Engine switch on (IG) 4.75 to 5.25 V

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

  6. CHECK HARNESS AND CONNECTOR (MULTI-MEDIA MODULE RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the multi-media module receiver assembly and the telematics transceiver for any installation or connection problems.

    2. Disconnect the H158 multi-media module receiver assembly connector.

    3. Disconnect the H159 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H158-4 (USBV) - H159-4 (USBV) Always Below 1 Ω
      H158-2 (USBG) - H159-2 (USBG) Always Below 1 Ω
      H159-4 (USBV) - Body ground Always 10 kΩ or higher
      H159-2 (USBG) - Body ground Always 10 kΩ or higher
      Standard Resistance (USB Cable)
      Tester Connection Condition Specified Condition
      H158-1-2 (USB+) - H159-1-2 (USB+) Always Below 1 Ω
      H158-1-1 (USB-) - H159-1-1 (USB-) Always Below 1 Ω
      H158-1-3 (USBS) - H159-1-3 (USBS) Always Below 1 Ω
      H159-1-2 (USB+) - Body ground Always 10 kΩ or higher
      H159-1-1 (USB-) - Body ground Always 10 kΩ or higher
      H159-1-3 (USBS) - Body ground Always 10 kΩ or higher

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  7. CHECK RECEPTION LEVEL


    1. A01VZ8KE01
      *1 poor
      *2 good

      Check the reception level.


      1. Check the reception level of the telematics transceiver.

        Tech Tips


        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

    B

    INSPECT TELEPHONE ANTENNA ASSEMBLY Click here

    A

  8. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a new or known good one and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    OK

    END (TELEMATICS TRANSCEIVER WAS DEFECTIVE)

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

  9. CHECK RESULT OF DCM CHECK


    1. Proceed to the next step based on the result of DCM Check.

      Result
      Result Proceed to
      "NO ANT" is displayed for the result of DCM Check A
      "ERROR" is displayed for the result of DCM Check B
      "PLL NG" is displayed for the result of DCM Check C
      "RESTRICTION" is displayed for the result of DCM Check D
      "TIME OUT" is displayed for the result of DCM Check E

    B

    CHECK PROBLEM SYMPTOM AFTER ENGINE SWITCH IS TURNED OFF TO ON (ACC) Click here

    C

    CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE) Click here

    D

    PERFORM DCM CHECK AGAIN (AFTER WAITING FOR 10 TO 30 MINUTES)

    E

    PERFORM DCM CHECK AGAIN

    A

  10. INSPECT TELEPHONE ANTENNA ASSEMBLY


    1. Check the installation condition.


      1. Check the telephone antenna assembly for any installation problems.

        OK
        The telephone antenna assembly is installed correctly.

    2. Remove the telephone antenna assembly Click here.

    3. for Standard


      1. A01W2OAE21
        Text in Illustration
        *a

        Component without harness connected

        (Telephone Antenna Assembly)

        Measure the resistance according to the value(s) in the table below.

        Standard Resistance
        Tester Connection Condition Specified Condition
        4 - 4a Always 4 to 11 kΩ

    4. for Glass Roof


      1. A01W370E07
        Text in Illustration
        *a

        Component without harness connected

        (Telephone Antenna Assembly)

        Measure the resistance according to the value(s) in the table below.

        Standard Resistance
        Tester Connection Condition Specified Condition
        3 - 3a Always 4 to 11 kΩ

    NG

    REPLACE TELEPHONE ANTENNA ASSEMBLY Click here

    OK

  11. INSPECT NO. 3 ANTENNA CORD SUB-ASSEMBLY


    1. Disconnect the No. 3 antenna cord sub-assembly connector from the telephone antenna assembly.

    2. Disconnect the No. 3 antenna cord sub-assembly connector from the No. 2 floor wire.

    3. for Standard


      1. A01W24AE02
        Text in Illustration
        *a

        Front view of No. 3 antenna cord sub-assembly connector

        (to Telephone Antenna Assembly)
        *b

        Front view of No. 3 antenna cord sub-assembly connector

        (to No. 2 Floor Wire)

        Measure the resistance according to the value(s) in the table below.

        Standard Resistance
        Tester Connection Condition Specified Condition
        A-4 - B-3 Always Below 1 Ω
        A-4a - B-3a Always Below 1 Ω
        A-4 - Body ground Always 10 kΩ or higher
        A-4a - Body ground Always 10 kΩ or higher

    4. for Glass Roof


      1. A01W2HGE01
        Text in Illustration
        *a

        Front view of No. 3 antenna cord sub-assembly connector

        (to Telephone Antenna Assembly)
        *b

        Front view of No. 3 antenna cord sub-assembly connector

        (to No. 2 Floor Wire)

        Measure the resistance according to the value(s) in the table below.

        Standard Resistance
        Tester Connection Condition Specified Condition
        A-3 - B-3 Always Below 1 Ω
        A-3a - B-3a Always Below 1 Ω
        A-3 - Body ground Always 10 kΩ or higher
        A-3a - Body ground Always 10 kΩ or higher

    NG

    REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  12. CHECK HARNESS AND CONNECTOR (NO. 2 FLOOR WIRE)


    1. Disconnect the No. 2 floor wire connector from No. 3 antenna cord sub-assembly.

    2. Disconnect the No. 2 floor wire connector from the telematics transceiver.

    3. A01W5NIE01
      Text in Illustration
      *a

      Front view of No. 2 floor wire connector

      (to No. 3 Antenna Cord Sub-assembly)
      *b

      Front view of No. 2 floor wire connector

      (to Telematics Transceiver)

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      Q30-3 - Q29-1 Always Below 1 Ω
      Q30-3a - Q29-1a Always Below 1 Ω
      Q29-1 - Body ground Always 10 kΩ or higher
      Q29-1a - Body ground Always 10 kΩ or higher

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  13. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a new or known good one and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    OK

    END (TELEMATICS TRANSCEIVER WAS DEFECTIVE)

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

  14. CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        A01VZHT

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01VZDY

      4. Check if the flag information indicates "1" as shown in the illustration.

        A01W3P3

      5. Turn the engine switch off and then on (ACC).

      6. Check again if the flag information indicates "1" as shown in the illustration.

    2. Recheck the problem symptom.


      1. Select "G-BOOK.com" and perform the contract procedure again Click here.

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal A
        Contract flag indicates "1" but the problem symptom recurs B
        Contract flag does not indicate "1" and the problem symptom recurs C

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

  15. CHECK PROBLEM SYMPTOM AFTER ENGINE SWITCH IS TURNED OFF TO ON (ACC)


    1. Check for the problem symptom.


      1. Turn the engine switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result
        Result Proceed to
        The system returns to normal A
        The system does not return to normal B

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

  16. CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)


    1. Disconnect the H101 telematics transceiver connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H101-4 (E) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      H101-1 (+B) - H101-4 (E) Always 11 to 14 V
      H101-8 (ACC) - H101-4 (E) Engine switch on (ACC) 11 to 14 V
      H101-7 (IG2) - H101-4 (E) Engine switch on (IG) 11 to 14 V

    OK

    REPLACE TELEMATICS TRANSCEIVER Click here

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR