G-BOOK SYSTEM(w/o Telematics Transceiver) PROBLEM SYMPTOMS TABLE

Note:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK System.

Click here

Tip:

Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Table 1. G-BOOK On-screen Message
Symptom	Suspected Area	Link
A message is displayed indicating to check the cellular phone every time the phone is connected (When connecting via "Bluetooth")	Ask the customer to confirm if the cellular phone is G-BOOK compatible as there is a high possibility that it is not	-
A message is displayed indicating to check the cellular phone (When connecting via "Bluetooth")	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating that a cellular phone is not connected (When connecting via "Bluetooth")	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating to switch to "Wi-Fi" before using	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is temporarily displayed indicating to try again after waiting for a while because the lines are busy	This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (Inform the customer that this is not a malfunction and ask them to use the system as is)	-
A message is displayed indicating to try again after waiting for a while because the lines are busy	Telephone calls are being restricted by the communication provider. Explain to the customer that they need to wait for a while before using the service	-
A message is temporarily displayed indicating to try again after moving the vehicle because the center cannot be accessed, as the screen cannot be displayed due to a busy line, etc.	This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (Inform the customer that this is not a malfunction and ask them to use the system as is)	-
A message is continuously displayed indicating to try again after moving the vehicle because the center cannot be accessed and the screen cannot be displayed, due to a busy line, etc.	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating to try again after waiting for a while because the information cannot be retrieved due to a busy line, etc.	Wait for a while and perform the operation again in a different location	-
	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating to try again because the information was not able to be retrieved	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating to move the vehicle into a communication service area as it is outside a service area	Wait for a while and perform the operation again in a different location (Within the communication service area)	-
	Proceed to "Communication Access Failed"	Click here
	Contact the G-BOOK support center	-
	Multi-media module receiver assembly	Click here
A message is displayed indicating to move the vehicle to where a GPS signal can be received because the time data is old	Proceed to Problem Symptoms Table (GPS mark is not displayed) in Navigation System	Click here
	If the GPS mark is displayed, wait for a while and perform the operation again in a different location	-
	If the problem symptom is duplicated, replace the multi-media module receiver assembly	Click here
A message is displayed indicating that G-BOOK is not available as a microphone is not connected, which is required to use G-BOOK	Proceed to "Microphone Circuit between Microphone and Radio Receiver" in Navigation System	Click here
A message is displayed indicating that bookmark registration failed	Multi-media module receiver assembly	Click here
A message is displayed indicating that bookmark deletion failed	Multi-media module receiver assembly	Click here

Table 2. G-BOOK Announcement Sound
Symptom	Suspected Area	Link
G-BOOK announcement sound is not output	Adjust the volume (G-BOOK announcement sound is not linked with the audio volume)	-

Table 3. Contract
Symptom	Suspected Area	Link
A message is displayed indicating to apply for G-BOOK via G-BOOK.com on the main menu screen	Explain to the customer that the appropriate G-BOOK setup must be performed in order to use the G-BOOK service. Ask the customer to perform the appropriate G-BOOK setup	-
A message is displayed indicating that it is necessary to apply for G-BOOK	Explain to the customer that the appropriate G-BOOK setup must be performed in order to use the G-BOOK service. Ask the customer to perform the appropriate G-BOOK setup	-
A message is displayed indicating to ask the dealer about applying for the service as it is necessary to create a contract before using the service	Fill in the Vehicle Contract Setting Request Form and contact the G-BOOK support center	-
A message is displayed indicating to perform communication setting via G-BOOK on the setting/editing screen as the communication settings of the cellular phone are required	As this message may be displayed when G-BOOK.com is selected just after the cancellation procedure is completed, select G-BOOK.com again after waiting for 6 minutes or more or after turning the engine switch off	-

Table 4. My Request On-screen Message
Symptom	Suspected Area	Link
A message is displayed indicating that the service is not available now	Proceed to "G-BOOK Service cannot be Used"	Click here