TELEMATICS SYSTEM(w/ Telematics Transceiver) Communication Access Failed

PROCEDURE


  1. CHECK PROBLEM SYMPTOM


    1. Perform procedures indicated by the displayed message and check if the problem symptom recurs.

      Displayed Message Cause Check Item
      A message is displayed indicating to try again after waiting for a while because information cannot be retrieved due to a busy line, etc.

      • All lines are busy

      • PPP certification error

      • TCP connection error

      • No response from the G-BOOK center for a certain period of time after a request is sent

      • HTTP error

      • Other communication error

      		 Wait for a while, perform the operation again and check if the problem symptom recurs.*
      A message is continuously displayed indicating to try again after waiting for a while because the lines are busy
      A message is displayed indicating to try again after waiting for a while because information cannot be retrieved due to line disconnection Unexpected phone line disconnection
      A message is displayed indicating to try again because information was not able to be retrieved Client verification failure
      A message is displayed indicating to move the vehicle into a communication service area as it is outside a service area

      • Vehicle is outside the communication service area

      • Service is unavailable during data communication

      		 Go to step 2

      Tech Tips

      *: If this message is temporarily displayed, there is a problem with the radio wave signal conditions or the base station was busy. This is not a malfunction (inform the customer that this is not a malfunction and ask them to use the system as is).

      Result
      Proceed to
      NEXT

    NEXT

  2. MOVE VEHICLE


    1. Move the vehicle.


      1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.

        Result
        Result Proceed to
        System returns to normal. A
        System does not return to normal. B

    A

    END

    B

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