G-BOOK SYSTEM(w/ Telematics Transceiver) Telematics Transceiver Malfunction

DTC Code DTC Name
Telematics Transceiver Malfunction

CAUTION / NOTICE / HINT

Tip:

When replacing the display and navigation module display or the telematics transceiver, perform the vehicle contract setting (Click here).

PROCEDURE

  1. CHECK COMMUNICATION SERVICE CONDITION

    1. Move the vehicle.

      1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while, and then perform the operation again.

        Result

        Result

        NEXT
    NEXT

  2. CLEAR DTC

    1. Clear the DTCs.

      Click here

      Body Electrical > Navigation System > Clear DTCs

      Result

      Result

      NEXT
    NEXT

  3. CHECK FOR DTC

    1. Check for DTCs and check if the same trouble occurs again.

      Click here

      Body Electrical > Navigation System > Trouble Codes

      OK

      No DTC is output.

      Result

      Result

      OK

      NG
    OK

    GO TO DTC CHART

    Click here

    Body Electrical > Navigation System > Trouble Codes

    NG

  4. DCM CHECK

    1. E169813

      DCM Check

      1. Enter diagnostic mode.

        Click here

      2. Select "Failure Diagnosis" on the Service Menu screen.

      3. E207474

        Select "DCM Check" on the Failure Diagnosis screen to perform the DCM Check.

        Result

        Result

        Proceed to

        DCM Check cannot be performed

        A

        "OK" displayed for result of DCM Check

        "NO CARRIER" displayed for result of DCM Check

        "No Service" displayed for result of DCM Check

        B

        "RESTRICTION" displayed for result of DCM Check

        "OFF LINE" displayed for result of DCM Check

        C

        "ERROR" displayed for result of DCM Check

        D
        Tip:

        If the vehicle is moved while the screen is displayed, select "DCM Check" again to update the result.

    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAGClick here

    D

    CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF TO ON [ACC])Click here

    A

  5. CONTACT G-BOOK SUPPORT CENTER

    1. E169813

      Check the contract flag.

      1. Enter diagnostic mode.

        Click here

      2. Select "Service Information" on the Service Menu screen.

      3. E169812

        Select "G-BOOK Information for Contract" on the Service Information screen.

      4. E169781

        Check the flag information item.

    2. E169812

      Check the device information.

      1. Select "DCM Information" on the Service Information screen.

      2. E169782

        Check the following items on the DCM Information screen.

        Item

        Content

        Tel No

        Check if the DCM phone number is displayed. If the number is displayed, record it.

        DCM Serial

        Record the DCM serial number.

    3. Contact the G-BOOK support center.

      1. Contact the G-BOOK support center and inform them about the following:

        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tip:

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result

        Result

        Proceed to

        Problem symptom recurs

        A

        System returns to normal

        B
    B

    END

    A

  6. CHECK DISPLAY AND NAVIGATION MODULE DISPLAY (USBV, USBG)

    1. E203066C02

      *a

      Component without harness connected

      (Display and Navigation Module Display)

      Disconnect the H35 display and navigation module display connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      H35-2 (USBG) - Body ground

      Always

      Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage

      Tester Connection

      Switch Condition

      Specified Condition

      H35-4 (USBV) - H35-2 (USBG)

      Engine switch on (ACC)

      5 V

      Result

      Result

      OK

      NG
    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY

    Click here

    OK

  7. CHECK HARNESS AND CONNECTOR

    1. Check the installation condition.

      1. Check the USB communication cable (digital communication cable) between the display and navigation module display and the telematics transceiver for any installation or connection problems.

    2. Disconnect the H35 display and navigation module display connector.

    3. Disconnect the H36 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      H35-1-1 (USB-) - H36-1-1 (USB-)

      Always

      Below 1 Ω

      H35-1-2 (USB+) - H36-1-2 (USB+)

      Always

      Below 1 Ω

      H35-1-3 (USBS) - H36-1-3 (USBS)

      Always

      Below 1 Ω

      H35-2 (USBG) - H36-2 (USBG)

      Always

      Below 1 Ω

      H35-4 (USBV) - H36-4 (USBV)

      Always

      Below 1 Ω

      H35-1-1 (USB-) - Body ground

      Always

      10 kΩ or higher

      H35-1-2 (USB+) - Body ground

      Always

      10 kΩ or higher

      H35-1-3 (USBS) - Body ground

      Always

      10 kΩ or higher

      H35-2 (USBG) - Body ground

      Always

      10 kΩ or higher

      H35-4 (USBV) - Body ground

      Always

      10 kΩ or higher

      Result

      Result

      OK

      NG
    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  8. CHECK RECEPTION LEVEL

    1. E169890E02

      Check the reception level.

      1. Check the reception level of the DCM.

        Tip:

        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the DCM reception level on the screen during the contract procedure.

        Result

        Result

        Proceed to

        • Reception level not lower than China Telecom cellular phone

        • 3 or more bars displayed for reception level

        A

        • Reception level lower than China Telecom cellular phone

        • Cannot reach 3 or more bars for reception level even after moving vehicle

        B
    B

    INSPECT TELEPHONE ANTENNA ASSEMBLYClick here

    A

  9. REPLACE TELEMATICS TRANSCEIVER

    1. Replace the telematics transceiver with a normal one and check if the same problem occurs again.

      Click here

      OK

      The system returns to normal.

      Result

      Result

      OK

      NG
    OK

    END

    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY

    Click here

  10. CHECK CONTRACT FLAG

    1. E169813

      Check the contract flag.

      1. Enter diagnostic mode.

        Click here

      2. Select "Service Information" on the Service Menu screen.

      3. E169812

        Select "G-BOOK Information for Contract" on the Service Information screen.

      4. E169805

        Check if the flag information shown in the illustration indicates "1".

      5. Turn the engine switch off and then on (ACC).

      6. Check again if the flag information shown in the illustration indicates "1".

    2. Recheck the problem symptom.

      1. Select G-BOOK.com and perform the contract procedure again.

      2. Check for the problem symptom.

        Result

        Result

        Proceed to

        Contract flag indicates "1" and system returns to normal

        A

        Contract flag indicates "1" but problem symptom recurs

        B

        Contract flag does not indicate "1" and problem symptom recurs

        C
    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER

    Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

    Click here

  11. INSPECT TELEPHONE ANTENNA ASSEMBLY

    1. E205695E05

      Check the installation condition.

      1. Check the telephone antenna assembly for any installation problems.

        OK

        The telephone antenna assembly is installed correctly.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      3 - 3a

      Always

      4 to 11 kΩ

      Result

      Result

      OK

      NG
    NG

    REPLACE TELEPHONE ANTENNA ASSEMBLY

    Click here

    OK

  12. INSPECT NO. 3 ANTENNA CORD SUB-ASSEMBLY

    1. E205731C01

      *a

      Front view of No. 3 antenna cord sub-assembly connector

      (to Telephone Antenna Assembly)

      *b

      Front view of No. 3 antenna cord sub-assembly connector

      (to No. 2 Antenna Cord Sub-assembly)

      Disconnect the No. 3 antenna cord sub-assembly connector from the telephone antenna assembly.

    2. Disconnect the No. 3 antenna cord sub-assembly connector from the No. 2 antenna cord sub-assembly.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      A-3 - B-3

      Always

      Below 1 Ω

      A-3a - B-3a

      Always

      Below 1 Ω

      A-3 - Body ground

      Always

      10 kΩ or higher

      A-3a - Body ground

      Always

      10 kΩ or higher

      Result

      Result

      OK

      NG
    NG

    REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY

    OK

  13. INSPECT NO. 2 ANTENNA CORD SUB-ASSEMBLY

    1. E206197C01

      *a

      Front view of No. 2 antenna cord sub-assembly connector

      (to No. 3 Antenna Cord Sub-assembly)

      *b

      Front view of No. 2 antenna cord sub-assembly connector

      (to Wire Harness Connector)

      Disconnect the No. 2 antenna cord sub-assembly connector from the No. 3 antenna cord sub-assembly.

    2. Disconnect the No. 2 antenna cord sub-assembly connector from the vehicle side wire harness.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      C-3 - D-3

      Always

      Below 1 Ω

      C-3a - D-3a

      Always

      Below 1 Ω

      C-3 - Body ground

      Always

      10 kΩ or higher

      C-3a - Body ground

      Always

      10 kΩ or higher

      Result

      Result

      OK

      NG
    NG

    REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY

    Click here

    OK

  14. CHECK HARNESS AND CONNECTOR (NO. 2 INSTRUMENT PANEL WIRE)

    1. E206210C02

      *a

      Front view of wire harness connector

      (to No. 2 Antenna Cord Sub-assembly)

      *b

      Front view of wire harness connector

      (to Telematics Transceiver)

      Disconnect the E No. 2 antenna cord sub-assembly connector.

    2. Disconnect the F telematics transceiver connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance

      Tester Connection

      Condition

      Specified Condition

      E-3 - F-1

      Always

      Below 1 Ω

      E-3a - F-1a

      Always

      Below 1 Ω

      E-3 - Body ground

      Always

      10 kΩ or higher

      E-3a - Body ground

      Always

      10 kΩ or higher

      Result

      Result

      OK

      NG
    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  15. REPLACE TELEMATICS TRANSCEIVER

    1. Replace the telematics transceiver with a normal one.

      Click here

    2. Check for DTCs and check if the same trouble occurs again.

      Click here

      Body Electrical > Navigation System > Trouble Codes

      OK

      No DTC is output.

      Result

      Result

      OK

      NG
    OK

    END

    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY

    Click here

  16. CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF TO ON [ACC])

    1. Check for the problem symptom.

      1. Turn the engine switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result

        Result

        Proceed to

        System returns to normal

        A

        System does not return to normal

        B
    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER

    Click here