TELEMATICS SYSTEM(w/ Telematics Transceiver for G-BOOK) PRECAUTION



    • After turning the engine switch off, waiting time may be required before disconnecting the cable from the negative (-) battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) battery terminal notices before proceeding with work.

      Click here

    • When disconnecting the cable from the negative (-) battery terminal, initialize the following systems after the cable is reconnected.

      System Name See Procedure
      LKA/LDA System

      Click here

      Stop and Start System
      Intelligent Clearance Sonar System
      Parking Assist Monitor System (w/ Parallel Parking Assist Function)
      Parking Assist Monitor System (w/o Parallel Parking Assist Function)
      Panoramic View Monitor System
      Power Door Lock Control System
      Pre-Crash Safety System
      Power Back Door System
      Lighting System (EXT)
      Adaptive High Beam System


    • Before performing inspections or repairs which may cause warning messages to be displayed or DTCs to be stored, such as a simulation test or road test, it is necessary to activate warning notification restraint mode so that the G-BOOK center does not recognize the warnings as real ones.

    • Warning notification restraint mode can be entered by using the GTS or operating the remote touch.

    Tech Tips

    The warning notification function sends a warning on signal, received from the combination meter assembly via CAN communication, to the G-BOOK center using the G-BOOK device if a warning message is displayed due to a malfunction.

    1. Activate warning notification restraint mode

      Tech Tips

      To cancel warning notification restraint mode, turn the engine switch off and on (IG) to display the service mode screen and cancel warning notification restraint mode.

      1. Activate warning notification restraint mode (Using the GTS)

        1. Connect the GTS to the DLC3.

        2. Start the engine.

        3. Turn the GTS on.

        4. Enter the following menus: Powertrain / Engine and ECT / Trouble Codes.

      2. Activate warning notification restraint mode (Using the remote touch)

        1. Enter navigation system diagnostic mode.

          Click here


    1. Do not make emergency calls in non-emergency situations. When performing an inspection, use the manual maintenance check.


      • If the emergency call service is used to connect to the G-BOOK center in a non-emergency situation, an unnecessary workload will be generated at the G-BOOK center. This may cause a delayed response by the G-BOOK center to other emergency calls.

      • If emergency vehicles are dispatched due to an accidental operation of the emergency call switch, you may be charged or punished according to local law.

    2. If the emergency call switch is accidentally operated:

      1. Contact the G-BOOK center to tell them that the call was made by mistake.

      2. An emergency call cannot be halted or finished from the vehicle. Only the G-BOOK center can halt or finish an emergency call.

      3. If the G-BOOK center cannot be informed that the emergency call was made by mistake, the center will report an emergency to authorities, emergency facilities and dealerships in compliance with its agreements. As a result, emergency vehicles may be dispatched.


    1. If an additional device such as a theft deterrent or OBD monitoring device is connected to the DLC3, some functions may not operate correctly.


    1. If replacing any of the following parts, refer to Initialization of Repair Instruction.

      Click here

      • Telematics transceiver

      • Radio receiver assembly

      • ID code BOX (immobilizer code ECU)

      • Certification ECU (smart key ECU assembly)

    2. When replacing the radio receiver assembly, it is not necessary to cancel the G-BOOK contract. (If canceled a new G-BOOK contract needs to be created after replacement.)

    3. On this model, the radio receiver assembly functions as the G-BOOK device and has the G-BOOK ID.


    1. The telematics transceiver uses a CDMA2000 1X type radio wave signal. The radio wave signals and communication lines may occasionally be unstable due to factors such as time of day or location. Therefore, network access errors may occur intermittently due to radio wave signal conditions. To determine if there is a problem, it may be necessary to make a judgment based on the frequency of the phenomenon or by comparing the condition with a comparable type of cell phone.

    2. The radio receiver assembly and the telematics transceiver have a one-to-one relationship on the registered telematics system. Therefore, if the radio receiver assembly or telematics transceiver is replaced, the network cannot be accessed unless Vehicle Contract Setting is performed. Use of a substitute component is also not possible to confirm network access.

    3. Disassembly of the telematics transceiver cannot be performed (the case cannot be opened). If the telematics transceiver malfunctions, replace it.


    1. Depending on the troubleshooting method, a manual maintenance check may be performed.

      Tech Tips

      Communication charges are not incurred for the manual maintenance check because the telematics transceiver is used for communication (communication charges are included in subscription cost of the G-BOOK service).

    2. The telematics transceiver functions as the emergency call service device and has the mayday ID.


    1. If an automatic emergency call is performed, the mayday battery must be replaced with a new one.


    1. The emergency call system regularly performs an automatic maintenance check and communication test with the G-BOOK center so that the emergency call service can always function correctly. It is not necessary to perform any specific operations to initiate an automatic maintenance check.

      Tech Tips

      • The automatic maintenance check ends 1 to 2 minutes after it starts.

      • During the automatic maintenance check, telephone calls and network access are not possible using the telematics system. In this case, wait several minutes before trying again.

      • If communication is interrupted for some reason after the automatic maintenance check has started, the automatic maintenance check will resume the next time the engine switch is turned on (ACC).

      • There are no communication charges incurred for the manual and automatic maintenance check because the telematics transceiver is used for communication (communication charges are included in subscription cost of the G-BOOK service).


    1. The emergency call service may not be available, or the call quality may deteriorate in the following cases. (For details, refer to the terms of service and operation manual for the device.)

      Cause Details
      Communication is interrupted due to malfunctions of the G-BOOK device or any other related device. The G-BOOK device does not operate normally, such as when the device is damaged or malfunctioning due to an impact caused by a collision.
      Communication is interrupted due to a G-BOOK center system error.
      • Either periodic or urgent maintenance is being performed on the G-BOOK center system.

      • An extreme volume of emergency calls is made to the G-BOOK center due to a large-scale traffic accident or fire.

      • Malfunctions or problems with the G-BOOK center system.

      • The G-BOOK center system is damaged due to a fire.

      • The emergency call service is suspended or halted due to emergency call provider reasons.

      Communication is interrupted due to the network used for the emergency call system.*
      • The registered vehicle is located outside the cellular phone service area of the emergency call system.

      • The vehicle is overseas.

      • The vehicle is in a cellular phone service area where communication is not possible, such as an indoor environment, a basement parking area, mountains, tunnels or beside a building.

      • Network availability or the time of use is limited, such as when cellular phone networks or public fixed networks (including junction networks) are extremely busy.

      • Network availability is limited by the communication service provider due to a large-scale disaster.

      • The cellular phone network or public fixed network (including junction networks) service used for the emergency call system is suspended or halted due to accidents, maintenance or construction.

      The G-BOOK center system cannot determine the vehicle location.
      • The vehicle is in an area where the Global Positioning System (GPS) radio signals cannot be received or where it is difficult for radio waves to penetrate, such as an indoor environment, a basement parking area, mountains, tunnels or beside a building.

      • The vehicle location cannot be determined normally or accurately because the vehicle is in the following areas:

        • Areas that cause a large error in the GPS location calculation, such as in tunnels or a densely built-up area, or after getting off a ferry.

        • Areas that cause a large error in map matching due to an old map database.

      • The GPS is malfunctioning.

      • Although a manual call is made, the situation cannot be confirmed because the user cannot respond to questions from the G-BOOK center.

      • The G-BOOK contract has not been established, the user fell behind in payments or canceled the service.

      • The emergency call service start procedure has not been completed.


      *: Even when the vehicle is within the cellular phone service area, it may be difficult to make emergency phone calls due to radio wave signal conditions or busy lines. In this case, it may not be possible to access the G-BOOK center. As a result, no calls can be made to ask for rescue in the event of a traffic accident. If emergency calls cannot be made, use a landline telephone or cellular phone.


    1. If the theft deterrent system is activated, the G-BOOK center makes a phone call to the customer.


      • When servicing the vehicle, make sure that the vehicle does not experience any conditions that could cause a telephone call to be made by a G-BOOK operator.

      • Before performing inspections or repairs which may activate the alarm notification function, be sure to inform the customer that they may receive a telephone call from a G-BOOK operator.

      Tech Tips

      The alarm notifications can be canceled on the multi-display screen.