POWER WINDOW CONTROL SYSTEM(for Models with Jam Protection Function on 4 Windows), Diagnostic DTC:B2311

DTC Code DTC Name
B2311 Power Window Motor Malfunction

DESCRIPTION

The door window regulator assemblies are operated by the power window regulator master switch assembly, power window regulator switch assembly or a rear power window regulator switch assembly. The door window regulator assemblies have motor, regulator and ECU functions.

This DTC is output when a door window regulator assembly is malfunctioning, or the ECU built into the door window regulator assembly determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

Table 1. D-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

  • Either condition is met:

    1. Front door window regulator assembly (for driver door) is malfunctioning

    2. When ECU in front door window regulator assembly (for driver door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Front door window regulator assembly (for driver door)

  • Incorrect installation of power window components

  • Overheated front door window regulator assembly (for driver door)
Table 2. P-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

  • Either condition is met:

    1. Front door window regulator assembly (for passenger door) is malfunctioning

    2. When ECU in front door window regulator assembly (for passenger door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Front door window regulator assembly (for passenger door)

  • Incorrect installation of power window components

  • Overheated front door window regulator assembly (for passenger door)
Table 3. RL-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

  • Either condition is met:

    1. Rear door window regulator assembly (for LH door) is malfunctioning

    2. When ECU in rear door window regulator assembly (for LH door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Rear door window regulator assembly (for LH door)

  • Incorrect installation of power window components

  • Overheated rear door window regulator assembly (for LH door)
Table 4. RR-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

  • Either condition is met:

    1. Rear door window regulator assembly (for RH door) is malfunctioning

    2. When ECU in rear door window regulator assembly (for RH door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Rear door window regulator assembly (for RH door)

  • Incorrect installation of power window components

  • Overheated rear door window regulator assembly (for RH door)

CAUTION / NOTICE / HINT

Note:

  • DTC B2311 is stored in each door window regulator assembly (power window ECU).

  • If a door window regulator assembly has been replaced with a new one, initialize the power window control system.

    Click here

  • If a door window regulator assembly has been removed and installed, or if a door window regulator assembly was reused when a door glass or door glass run was replaced, initialize the power window control system.

    Click here

PROCEDURE

  1. PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

    1. Connect the GTS to the DLC3.

    2. Turn the ignition switch to ON.

    3. Turn the GTS on.

    4. Enter the following menus: Body Electrical / (desired system) / Active Test.

      Tip:

      Perform the Active Test for the door window regulator assembly that has DTC B2311 stored in its ECU.

    5. Perform the Active Test according to the display on the GTS.

      CAUTION:

      Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.

      Body Electrical > D-Door Motor > Active Test

      Tester Display

      Measurement Item

      Control Range

      Diagnostic Note

      Power Window

      Power window

      OFF / UP / DOWN

      -

      Body Electrical > P-Door Motor > Active Test

      Tester Display

      Measurement Item

      Control Range

      Diagnostic Note

      Power Window

      Power window

      OFF / UP / DOWN

      -

      Body Electrical > RL-Door Motor > Active Test

      Tester Display

      Measurement Item

      Control Range

      Diagnostic Note

      Power Window

      Power window

      OFF / UP / DOWN

      -

      Body Electrical > RR-Door Motor > Active Test

      Tester Display

      Measurement Item

      Control Range

      Diagnostic Note

      Power Window

      Power window

      OFF / UP / DOWN

      -

      Body Electrical > D-Door Motor > Active Test

      Tester Display

      Power Window

      Body Electrical > P-Door Motor > Active Test

      Tester Display

      Power Window

      Body Electrical > RL-Door Motor > Active Test

      Tester Display

      Power Window

      Body Electrical > RR-Door Motor > Active Test

      Tester Display

      Power Window

      OK

      Each power window motor operates.

    Result

    Result

    Proceed to

    OK

    A

    NG (Driver door power window)

    B

    NG (Front passenger door power window)

    NG (Rear LH door power window)

    C

    NG (Rear RH door power window)
    B

    REPLACE FRONT DOOR WINDOW REGULATOR ASSEMBLY (FOR DRIVER DOOR OR PASSENGER DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here

    C

    REPLACE REAR DOOR WINDOW REGULATOR ASSEMBLY (FOR LH DOOR OR RH DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here

    A

  2. PERFORM INITIALIZATION (APPLICABLE LOCATION)

    1. Initialize the door window regulator assembly.

      Click here

      Tip:

      Initialize the door window regulator assembly that has DTC B2311 stored in its ECU.

    Result

    Proceed to

    NEXT
    NEXT

  3. CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)

    1. Check that the power window operates normally by opening and closing the window.

      Click here

      Tip:

      Check the power window operation of the window where DTC B2311 has been stored.

      OK

      Each power window operates normally.

    Result

    Result

    Proceed to

    OK

    A

    NG (Driver door power window)

    B

    NG (Front passenger door power window)

    NG (Rear LH door power window)

    C

    NG (Rear RH door power window)
    B

    REPLACE FRONT DOOR WINDOW REGULATOR ASSEMBLY (FOR DRIVER DOOR OR PASSENGER DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here

    C

    REPLACE REAR DOOR WINDOW REGULATOR ASSEMBLY (FOR LH DOOR OR RH DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here

    A

  4. CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY

    1. Check that the power window components are installed correctly.

      OK

      Power window components are installed correctly.

    Result

    Proceed to

    OK

    NG
    NG

    INSTALL PARTS CORRECTLY

    OK

  5. CHECK DTC OUTPUT

    1. Turn the ignition switch off.

    2. Wait for at least 10 seconds, and then turn the ignition switch to ON.

    3. Check for DTCs.

      Click here

      Body Electrical > D-Door Motor > Trouble Codes

      Body Electrical > P-Door Motor > Trouble Codes

      Body Electrical > RL-Door Motor > Trouble Codes

      Body Electrical > RR-Door Motor > Trouble Codes

      OK

      B2311 is not output.

    Result

    Result

    Proceed to

    OK

    A

    NG (Driver door power window)

    B

    NG (Front passenger door power window)

    NG (Rear LH door power window)

    C

    NG (Rear RH door power window)
    A

    END

    B

    REPLACE FRONT DOOR WINDOW REGULATOR ASSEMBLY (FOR DRIVER DOOR OR PASSENGER DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here

    C

    REPLACE REAR DOOR WINDOW REGULATOR ASSEMBLY (FOR LH DOOR OR RH DOOR)

    for Hatchback and for Wagon:Click here

    for Sedan:Click here