Tech Tips
Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
Inspect the fuses and relays related to this system before inspecting the suspected areas below.
Symptom | Suspected Area | See page |
---|---|---|
Pressing power switch does not turn on system | Proceed to "Pressing Power Switch does not Turn on System" | |
Proceed to "Radio Receiver Power Source Circuit" | ||
Replace radio and display receiver assembly | ||
Black screen (No image appears on navigation/audio screen) | Proceed to "Black Screen" | |
Proceed to "Display Signal Circuit between Radio Receiver and Extension Module"* | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Display does not dim (does not change to night screen) with tail switch on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | |
Proceed to "Illumination Circuit" | ||
Replace radio and display receiver assembly | ||
Replace extension module | ||
Power does not turn off (Screen remains on) | Proceed to "Radio Receiver Power Source Circuit" | |
Replace radio and display receiver assembly | ||
Screen is distorted | Proceed to "Radio Receiver Power Source Circuit" | |
Proceed to "Display Signal Circuit between Radio Receiver and Extension Module"* | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | |
Proceed to "Radio Receiver Power Source Circuit" | ||
Proceed to "Display Signal Circuit between Radio Receiver and Extension Module"* | ||
Replace extension module | ||
Replace radio and display receiver assembly |
*: Before proceeding with the following procedure, activate and deactivate diagnostic mode by operating the panel switch. This will correct the display signal.
Symptom | Suspected Area | See page |
---|---|---|
Illumination for panel switches does not come on with tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | |
Proceed to "Illumination Circuit" | ||
Replace radio and display receiver assembly | ||
Panel switches do not function | Proceed to "Panel Switches do not Function" | |
Proceed to "Radio Receiver Power Source Circuit" | ||
Replace radio and display receiver assembly | ||
Replace extension module | ||
Touch panel switch does not function | Proceed to "Touch Panel Switch does not Function" | |
Proceed to "Radio Receiver Power Source Circuit" | ||
Replace radio and display receiver assembly | ||
Replace extension module | ||
Navigation function switches can be operated while vehicle is driving | Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Extension Module" | |
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" | ||
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | |
Proceed to "Steering Pad Switch Circuit" | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
Image data in USB device cannot be displayed | Check that the file extension of the data is JPG or JPEG | - |
Check that the file name is 32 characters or less and available language is used | - | |
Check that the image data size is 10 MB or less | - | |
Check that the file system of the USB device is FAT16 or FAT32 | - | |
Proceed to "USB Audio System Recognition/Play Error" | ||
Proceed to "Display Signal Circuit between Radio Receiver and Extension Module"* | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Message indicating that USB device cannot be accessed is displayed | Check that the USB device has not been disconnected while the extension module is recognizing it | - |
Proceed to "USB Audio System Recognition/Play Error" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly |
*: Before proceeding with the following procedure, activate and deactivate diagnostic mode by operating the panel switch. This will correct the display signal.
Symptom | Suspected Area | See page |
---|---|---|
Vehicle position mark deviates | Proceed to "Vehicle Position Mark Deviates Greatly" | |
Drive the vehicle for sensor learning for 5 minutes (At a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
Replace navigation antenna assembly | ||
Replace extension module | ||
Vehicle position mark deviates from correct position and does not return to correct position | Proceed to "Vehicle Position Mark Deviates Greatly" | |
Drive the vehicle for sensor learning for 5 minutes (At a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
Replace navigation antenna assembly | ||
Replace extension module | ||
Vehicle position mark moves slow or fast | Proceed to "Vehicle Position Mark Deviates Greatly" | |
Drive the vehicle for sensor learning for 5 minutes (At a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
Replace navigation antenna assembly | ||
Replace extension module | ||
Cursor or map rotates when vehicle is stopped | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | |
Replace extension module | ||
Vehicle position mark moves in the opposite direction to the vehicle | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | |
Replace extension module | ||
Vehicle position mark is not updated | Replace extension module | |
Current position display does not appear | Replace navigation antenna assembly | |
Replace extension module | ||
Voice guidance does not function | Proceed to "Voice Guidance does not Function" | |
Proceed to "Mute Signal Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Navigation Voice Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Speaker Circuit" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Map display is incomplete | Proceed to "Map Display Incomplete" | |
Proceed to "Display Signal Circuit between Radio Receiver and Extension Module"* | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Route cannot be calculated | Proceed to "Route cannot be Calculated" | |
Replace extension module | ||
Replace extension module cannot record memory point registration or each item setting | Replace extension module | |
Reverse signal does not change in vehicle signal check mode | Proceed to "Reverse Signal Circuit" | |
Replace radio and display receiver assembly | ||
Parking brake switch signal does not change in vehicle signal check mode | Proceed to "Parking Brake Switch Circuit" | |
Replace radio and display receiver assembly |
*: Before proceeding with the following procedure, activate and deactivate diagnostic mode by operating the panel switch. This will correct the display signal.
Symptom | Suspected Area | See page |
---|---|---|
No sound can be heard from speakers | Proceed to "No Sound can be Heard from Speakers" | |
Proceed to "Mute Signal Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Sound Signal Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Speaker Circuit" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Abnormal noise occurs | Proceed to "Noise Occurs" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Sound quality is bad in all modes (Volume is too low) | Proceed to "Poor Sound Quality in All Modes (Low Volume)" | |
Proceed to "Mute Signal Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Sound Signal Circuit between Radio Receiver and Extension Module" | ||
Proceed to "Speaker Circuit" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
ASL does not function | Check that the ASL function is on | - |
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" | ||
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Extension Module" | ||
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | |
Radio broadcast can be received but radio station cannot be displayed (Some radio stations do not provide their name information) | Replace radio and display receiver assembly | |
"iPod" tagging function cannot be used | Check if a message indicating that the capacity for tag information is full is displayed | - |
Proceed to "USB Audio System Recognition/Play Error" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
CD cannot be inserted/played or CD is ejected right after insertion | Proceed to "CD cannot be Inserted / Played or CD is Ejected Right After Insertion" | |
CD cannot be ejected | Proceed to "CD cannot be Ejected" | |
CD sound skips | Proceed to "CD Sound Skips" | |
Sound quality is bad only when CD is played (Volume is too low) | Proceed to "Sound Quality is Bad Only when CD is Played (Volume is Too Low) |
Symptom | Suspected Area | See page |
---|---|---|
External device sound cannot be heard or sound quality is bad (Stereo jack is used) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly | ||
"AUX" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
Voice menu screen is not displayed (Voice recognition function does not turn on) | Check if the voice recognition prompts function is "On" | - |
Proceed to "Panel Switches do not Function" | ||
Replace radio and display receiver assembly | ||
When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | |
Proceed to "Microphone Circuit between Radio Receiver and Extension Module | ||
Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
Bluetooth is inoperative | Proceed to "Microphone Circuit between Radio Receiver and Extension Module" | |
Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Cellular phone registration failure | Proceed to "Cellular Phone Registration Failure, Phone Directory Transfer Failure" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Cellular phone cannot send/receive | Proceed to "Cellular Phone cannot Send/Receive" | |
Proceed to "Steering Pad Switch Circuit" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Message that prompts to check the cellular phone is displayed | Proceed to "Cellular Phone cannot Send/Receive" | |
Replace extension module | ||
Phonebook data cannot be transferred manually or automatically | Check the automatic phonebook download contract setting | - |
When transferring phonebook data, OBEX authentication may be required. Enter "1234" into the "Bluetooth" phone | - | |
Proceed to "Cellular Phone Registration Failure, Phone Directory Transfer Failure" | ||
Replace extension module | ||
Volume of other caller's voice is not at an appropriate volume level, there is noise, sound quality is poor or other caller's voice cannot be heard | Proceed to "The Other Caller's Voice cannot be Heard, is too Quiet, or Distorted" | |
Replace radio and display receiver assembly | ||
Other caller cannot hear your voice at an appropriate volume level, there is noise or an echo, sound quality is poor or other caller cannot hear your voice | Proceed to "The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted" | |
Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
Proceed to "Microphone Circuit between Radio Receiver and Extension Module" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
E-mail/SMS cannot be received or sent | Check whether messages can be received/sent using the cellular phone | - |
Check that the phone is registered as a handsfree device | - | |
Check the sending and receiving e-mails/SMS via the navigation system setting | - | |
Proceed to "Cellular Phone Registration Failure, Phone Directory Transfer Failure" | ||
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | |
Proceed to "Portable Player cannot be Connected Manually/Automatically" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | |
Proceed to "Portable Player cannot be Connected Manually/Automatically" | ||
Replace extension module | ||
Replace radio and display receiver assembly | ||
Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Track information such as track number, track name and elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Operation switches for portable player such as play, pause, repeat, random and scan are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Battery condition of portable player is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
"Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | |
Replace extension module | ||
Replace radio and display receiver assembly | ||
Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | |
Replace extension module | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
USB audio system sound cannot be heard or sound quality is bad (USB connector is used) | Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly | ||
USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | |
Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly | ||
Track information such as track, artist and album names are not displayed | Proceed to "USB Audio System Recognition/Play Error" | |
Proceed to "Data Signal Circuit between Radio Receiver and Extension Module" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly | ||
USB device or "iPod" is recognized but cannot play, or can play but not in a sorted order | Proceed to "USB Audio System Recognition/Play Error" | |
Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly | ||
Album cover art cannot be displayed | Check that display cover art on the "iPod" Settings screen is set to on | - |
Check that a JPEG file is used for the cover art | - | |
"iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | |
Replace No. 1 stereo jack adapter assembly | ||
Replace extension module |
Symptom | Suspected Area | See page |
---|---|---|
POIs cannot be searched using the online search function | If an error message is displayed, refer to the Owner's Manual | - |
Access TOYOTA's portal site and check if the cellular phone is compatible with the service | - | |
Confirm with your network provider if your SIM / contract is compatible with online tethering | - | |
Restart the cellular phone | - | |
Replace extension module | ||
POIs searched using a computer cannot be downloaded via the Internet | If an error message is displayed, refer to the Owner's Manual | - |
Access TOYOTA's portal site and check if the cellular phone is compatible with the service | - | |
Restart the cellular phone | - | |
Replace extension module | ||
POIs searched using a computer cannot be downloaded via USB | If an error message is displayed, refer to the Owner's Manual | - |
Proceed to "USB Audio System Recognition/Play Error" | ||
Replace No. 1 stereo jack adapter assembly | ||
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
DAB-DAB Link, DAB-FM Link or Time-Shift cannot be used | Check if each function is set to on | - |
Replace radio and display receiver assembly |
Symptom | Suspected Area | See page |
---|---|---|
"Fuel Consumption" icon is dimmed. | Check if other icons or items displayed on screen have any problems. | - |
Replace radio and display receiver assembly | ||
Graph is not displayed on "Trip Information" screen. | Recheck with the engine running. | - |
Replace radio and display receiver assembly | ||
Cruise range is not displayed on "Trip Information" screen. | Turn ignition switch to ON and recheck. | - |
Replace radio and display receiver assembly | ||
Graph is not updated on "Past record" screen even though "Clear" is selected. | Turn ignition switch to ON and recheck. | - |
Replace radio and display receiver assembly | ||
Graph is not displayed on "Past record" screen. | Turn ignition switch to ON and recheck. | - |
Replace radio and display receiver assembly |