AUDIO AND VISUAL SYSTEM PROBLEM SYMPTOMS TABLE

Tech Tips


  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.

  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Display Function
Symptom Suspected Area See page
Pressing power switch does not turn on system. Proceed to "Radio Receiver Power Source Circuit"

Click here

Proceed to "Pressing Power Switch does not Turn on System"

Click here

Multi-media module receiver assembly

Click here

Black screen (no image appears on the screen). Proceed to "Black Screen"

Click here

Proceed to "Check Software Error History" in Operation Check

Click here

Proceed to "Visual Mute Signal Circuit between Radio Receiver and Multi-display"

Click here

Proceed to "Display Signal Circuit between Multi-display and Radio Receiver"

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

Display does not dim (does not change to night screen) with tail switch on. Proceed to "Display does not Dim when Light Control Switch is Turned ON"

Click here

Proceed to "Illumination Circuit"

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

Power does not turn off (screen remains on). Proceed to "Radio Receiver Power Source Circuit"

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

Screen is distorted. Proceed to "Radio Receiver Power Source Circuit"

Click here

Proceed to "Visual Mute Signal Circuit between Radio Receiver and Multi-display"

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

Screen flicker or color distortion. Proceed to "Screen Flicker or Color Distortion"

Click here

Proceed to "Visual Mute Signal Circuit between Radio Receiver and Multi-display"

Click here

Proceed to "Display Signal Circuit between Multi-display and Radio Receiver"

Click here

Proceed to "Radio Receiver Power Source Circuit"

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

Panel Switch and Touch Switch Function
Symptom Suspected Area See page
Illumination for panel switches does not come on with tail switch on. Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON"

Click here

Proceed to "Illumination Circuit"

Click here

Multi-media module receiver assembly

Click here

Panel switches do not function. Proceed to "Panel Switches do not Function"

Click here

Proceed to "Radio Receiver Power Source Circuit"

Click here

Multi-media module receiver assembly

Click here

Remote Touch Function
Symptom Suspected Area See page
No feedback force is provided by knob of remote touch. Proceed to "No Feedback Force Provided by Knob of Remote Touch"

Click here

Switch lights of remote touch do not illuminate. Proceed to "Switch Lights of Remote Touch do not Illuminate"

Click here

Switch lights of remote touch always illuminate or cannot be controlled using rheostat. Proceed to "Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat"

Click here

Switch operation of remote touch is not accepted. Proceed to "Switch Operation of Remote Touch not Accepted"

Click here

Pointer does not reach screen edge. Proceed to "Pointer does not Reach Screen Edge"

Click here

Pointer displayed/not displayed repeatedly. Proceed to "Pointer Displayed/not Displayed Repeatedly"

Click here

Pointer is not displayed on screen or pointer does not move. Proceed to "Pointer not Displayed on Screen or Pointer does not Move"

Click here

Knob of remote touch moves spontaneously. Proceed to "Knob of Remote Touch Moves Spontaneously"

Click here

Steering Pad Switch Function
Symptom Suspected Area See page
System cannot be operated by steering pad switch. Proceed to "Panel Switches do not Function"

Click here

Proceed to "Steering Pad Switch Circuit"

Click here

Multi-media module receiver assembly

Click here

Illumination for steering pad switch does not come on with tail switch on. Proceed to "Illumination Circuit"

Click here

Multi-media module receiver assembly

Click here

Customize Startup Image or Screen Off Image Function
Symptom Suspected Area See page
Screen cannot be changed to UIC setting screen. Multi-media module receiver assembly

Click here

Thumbnails for opening image setting or screen off image setting do not update when USB device is connected. Check that the USB device was not disconnected while transferring an image. -
Check that the screen was not changed to another function menu while transferring an image. -
Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Transfer button cannot be pressed. Check that a USB device is connected. -
Check that the USB device is not in use. (USB audio system is playing etc.) -
Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Image data in USB device cannot be displayed. Check that the designated folder name is used. -
Check that the file extension of the data is JPG or JPEG. -
Check that the file name is 32 characters or less and available language is used. -
Check that the image data size is 10 MB or less. -
Check that the file system of the USB device is FAT16 or FAT32. -
Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Set opening image or screen off image is not displayed. Check if it is the first start-up after disconnecting and reconnecting the +B terminal. (Reading from the multi-media module receiver assembly may be slow when the system is first starting-up.) -
Set the opening image or screen off image again. -
Multi-media module receiver assembly

Click here

Stored image cannot be deleted. Multi-media module receiver assembly

Click here

Message indicating that USB device cannot be accessed is displayed. Check that the USB device has not been disconnected while the navigation system is recognizing it. -
Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Thumbnail images for opening image or screen off image are not displayed on setting screen. Check if it is the first start-up after disconnecting and reconnecting the +B terminal. (Reading from the multi-media module receiver assembly may be slow when the system is first starting-up.) -
Set the opening image or screen off image again. -
Multi-media module receiver assembly

Click here

Image cannot be set for opening image or screen off image on setting screen. Set the opening image or screen off image again. -
Multi-media module receiver assembly

Click here

General Audio Function
Symptom Suspected Area See page
No sound can be heard from speakers. Proceed to "No Sound can be Heard from Speakers"

Click here

Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Emergency Call Switch)

Click here

Proceed to "Speaker Circuit"

Click here

Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"

Click here

Proceed to "AVC-LAN Circuit"

Click here

Proceed to "Stereo Component Amplifier Power Source Circuit"

Click here

DCM (Telematics transceiver) (w/ Emergency Call Switch)

Click here

Stereo component amplifier assembly

Click here

Multi-media module receiver assembly

Click here

Abnormal noise occurs.. Proceed to "Noise Occurs"

Click here

Stereo component amplifier assembly

Click here

Multi-media module receiver assembly

Click here

DCM (Telematics transceiver) (w/ Emergency Call Switch)

Click here

Sound quality is bad in all modes (volume is too low). Check that the ASL function is off. -
Proceed to "Poor Sound Quality in All Modes (Low Volume)"

Click here

Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Emergency Call Switch)

Click here

Proceed to "Speaker Circuit"

Click here

Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"

Click here

DCM (Telematics transceiver) (w/ Emergency Call Switch)

Click here

Stereo component amplifier assembly

Click here

Multi-media module receiver assembly

Click here

ASL does not function. Check that the ASL function is on. -
Proceed to "Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter"

Click here

Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter"

Click here

Stereo component amplifier assembly

Click here

Multi-media module receiver assembly

Click here

Voice guidance does not function. Proceed to "Voice Guidance does not Function"

Click here

Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Emergency Call Switch)

Click here

Proceed to "Speaker Circuit"

Click here

Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"

Click here

DCM (Telematics transceiver) (w/ Emergency Call Switch)

Click here

Stereo component amplifier assembly

Click here

Multi-media module receiver assembly

Click here

Voice menu screen is not displayed. (Voice recognition function does not turn on.) Check if the voice recognition prompts function is "On". -
Proceed to "Panel Switches do not Function"

Click here

Proceed to "Steering Pad Switch Circuit"

Click here

Multi-media module receiver assembly

Click here

When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly. Proceed to "Voice is not Recognized"

Click here

Proceed to "Microphone Circuit between Microphone and Radio Receiver"

Click here

Multi-media module receiver assembly

Click here

Customizable parameters cannot be changed (Customizable parameters can be changed by using the GTS). Multi-media module receiver assembly

Click here

FM or AM Radio Function
Symptom Suspected Area See page
Radio broadcast cannot be received or poor reception. Proceed to "Radio Broadcast cannot be Received or Poor Reception"

Click here

Radio broadcast can be received but radio station cannot be displayed. (Some radio stations do not provide their name information.) Multi-media module receiver assembly

Click here

Radio broadcast can be displayed but radio broadcast cannot be heard from speakers. Operate the volume switch and turn up the volume level -
Multi-media module receiver assembly

Click here

Digital Audio Broadcast (DAB) Function (w/ DAB Function)
Symptom Suspected Area See page
Sound cannot be heard/sound quality is poor/loud noise occurs only when DAB function is used (when receiving DAB-TA, sound temporarily may not be heard). Operate the volume switch and turn up the volume level -
Proceed to "Check DAB Reception" in Operation Check

Click here

Antenna cord sub-assembly

Click here

No. 2 antenna cord sub-assembly

Click here

No. 3 antenna cord sub-assembly

Click here

No. 2 amplifier antenna assembly

Click here

Multi-media module receiver assembly

Click here

When time shift mode is not selected, DAB-TA cannot be used. Check if DAB-TA function is set to on -
Check that "TP" icon is displayed on the screen -
Check if similar symptoms occur with another vehicle -
Multi-media module receiver assembly

Click here

DAB-DAB Link, DAB-FM Link or Time-Shift cannot be used. Check if each function is set to on -
Check if similar symptoms occur when receiving other broadcasts -
Multi-media module receiver assembly

Click here

Disc Player Function
Symptom Suspected Area See page
Disc cannot be played or player does not function with disc. Proceed to "Disc Player Outline" in System Description and check if the disc is compatible with the disc player

Click here

Proceed to "Check Optical Disc Error History" in Operation Check

Click here

Multi-media module receiver assembly

Click here

Disc cannot be inserted/played or disc is ejected right after insertion. Proceed to "Check Optical Disc Error History" in Operation Check

Click here

Proceed to "Disc cannot be Inserted or is Ejected Right After Insertion"

Click here

Disc cannot be ejected. Proceed to "Check Optical Disc Error History" in Operation Check

Click here

Proceed to "Disc cannot be Ejected"

Click here

Disc sound skips. Proceed to "Check Optical Disc Error History" in Operation Check

Click here

Proceed to "CD/DVD Sound Skips"

Click here

While vehicle is stopped, VCD or DVD cannot be viewed even when parking brake is set (parking brake switch is on). Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter"

Click here

Multi-media module receiver assembly

Click here

Screen color is poor only when watching a VCD or DVD. Change the color settings on the screen adjustment screen -
Replace the disc with a known good one and check that the malfunction disappears -
Multi-media module receiver assembly

Click here

Play back control does not function. Check if similar symptoms occur with another vehicle -
Check that the VCD standard is Ver. 2.0 or higher -
Replace the VCD with a known good one and check that the malfunction disappears -
Multi-media module receiver assembly

Click here

Sound quality is bad only when disc is played (volume is too low). Change the sound settings on the adjustment screen -
Proceed to "Check Optical Disc Error History" in Operation Check

Click here

Proceed to "Sound Quality is Bad Only when Disc is Played (Volume is Too Low)"

Click here

Album cover art cannot be displayed (w/ Gracenote media data base). Check that display cover art on the disc settings screen is set to on -
Check if similar symptoms occur with another vehicle -
If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the multi-media module receiver assembly, update the Gracenote database to the latest version. -
Multi-media module receiver assembly

Click here

AUX Function
Symptom Suspected Area See page
External device sound cannot be heard or sound quality is bad (stereo jack is used). Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

"AUX/VTR" is not displayed on system check mode screen. Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Screen is distorted or not displayed only when using the device connected to the No. 1 stereo jack adapter assembly. Check if the appropriate image signal setting (NTSC/PAL) is selected -
Connect a known good device to the No. 1 stereo jack adapter assembly and check if the image is output -
Connect using a known good cable and check if the image is output -
Proceed to "Display Signal Circuit between Radio Receiver and Stereo Jack Adapter"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Voice Recognition Function
Symptom Suspected Area See page
Voice menu screen is not displayed. (Voice recognition function does not turn on.) Check if the voice recognition prompts function is "On". -
Proceed to "Panel Switches do not Function"

Click here

Proceed to "Steering Pad Switch Circuit"

Click here

Multi-media module receiver assembly

Click here

When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly. Proceed to "Voice is not Recognized"

Click here

Proceed to "Microphone Circuit between Microphone and Radio Receiver"

Click here

Multi-media module receiver assembly

Click here

"Bluetooth" Hands-free Function
Symptom Suspected Area See page
"Bluetooth" is inoperative (In-vehicle device cannot be recognized by the cellular phone) Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

"Bluetooth" compatible cellular phone cannot be registered Proceed to "Cellular Phone Registration Failure"

Click here

"Bluetooth" compatible cellular phone cannot be connected Check that no other cellular phone is connected as a hands-free device -
Bring the cellular phone near the in-vehicle device and reconnect it -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

"Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) Check that "Bluetooth" automatic connection setting of the in-vehicle device is on -
Multi-media module receiver assembly

Click here

"Bluetooth" compatible cellular phone connection is disconnected Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Message that prompts to check the cellular phone is displayed Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

When the engine switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed Turn the cellular phone connection conformation display on the in-vehicle device off -
Phonebook data cannot be transferred Check that the phonebook automatic transfer setting of the in-vehicle device is on -
Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) -
Check that no applications on the cellular phone are running -
If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation -
Transfer phonebook data manually -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Phonebook data is cleared Multi-media module receiver assembly

Click here

Phonebook data cannot be edited Check that the phonebook data automatic transfer setting is off -
Multi-media module receiver assembly

Click here

All the transferred phonebook data is sorted to "Other" Check that no applications on the cellular phone are operating -
Check that phonebook data in the cellular phone is not stored to the SIM card -
Proceed to "Cellular Phone Inspection"

Click here

Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone -
Cellular phone cannot make outgoing/ incoming calls Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again -
Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Other caller's voice is interrupted by noise or sound quality is poor Check the receiving voice volume (if it is too high, voice may sound distorted) -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

Click here

Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Other caller's voice cannot be heard Check that reception voice volume is not set to minimum -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

Click here

Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Caller's voice (your voice) is interrupted by noise or sound quality is poor Check the transmitting voice volume (if it is too high, voice may sound distorted) -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

Click here

Proceed to "Cellular Phone Inspection"

Click here

Proceed to "Microphone Circuit between Microphone and Radio Receiver"

Click here

Multi-media module receiver assembly

Click here

Other caller cannot hear your voice When talking on the cellular phone, check that the mute button is not pressed -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

Click here

Proceed to "Cellular Phone Inspection"

Click here

Proceed to "Microphone Circuit between Microphone and Radio Receiver"

Click here

Multi-media module receiver assembly

Click here

No notification when a new SMS/MMS/e-mail has been received Check the SMS/MMS/e-mail notification settings on the cellular phone and the multi-media module receiver assembly -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Received SMS/MMS/e-mail cannot be read Check the SMS/MMS/e-mail transfer settings on the cellular phone and the multi-media module receiver assembly -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

SMS/MMS/e-mail cannot be replied to Move the vehicle into a cellular phone service area, and check the operation of the multi-media module receiver assembly and cellular phone -
Check that the cellular phone can send an SMS/MMS/e-mail -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

"Bluetooth" Audio Function
Symptom Suspected Area See page
Portable player cannot be registered. Proceed to "Portable Player cannot be Registered"

Click here

Multi-media module receiver assembly

Click here

Portable player cannot be connected manually/automatically. Proceed to "Portable Player cannot be Registered"

Click here

Proceed to "Portable Player cannot be Connected Manually/Automatically"

Click here

Multi-media module receiver assembly

Click here

Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth". Proceed to "Portable Player cannot be Registered"

Click here

Proceed to "Portable Player cannot be Connected Manually/Automatically"

Click here

Multi-media module receiver assembly

Click here

Sound of portable player cannot be heard from speakers, or sound is low. Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low"

Click here

Multi-media module receiver assembly

Click here

Portable player does not play even after "Bluetooth" audio mode is selected. Proceed to "Does not Play even after Bluetooth Audio Mode is Selected"

Click here

Multi-media module receiver assembly

Click here

Portable player does not play. Proceed to "Does not Play even after Bluetooth Audio Mode is Selected"

Click here

Multi-media module receiver assembly

Click here

Track information such as track number, track name, elapsed play time and playlist is not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

Click here

Multi-media module receiver assembly

Click here

Operation switches for portable player such as play, pause, repeat, random and scan are not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

Click here

Multi-media module receiver assembly

Click here

Battery condition of portable player is not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

Click here

Multi-media module receiver assembly

Click here

"Bluetooth" signal condition is not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

Click here

Multi-media module receiver assembly

Click here

Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

Click here

Multi-media module receiver assembly

Click here

Noise occurs or sound skips when portable player plays. Proceed to "Noise Occurs or Sound Skips when Portable Player Plays"

Click here

Multi-media module receiver assembly

Click here

Registered device cannot be deleted. Proceed to "Registered Device cannot be Deleted"

Click here

Multi-media module receiver assembly

Click here

USB Function
Symptom Suspected Area See page
USB audio system sound cannot be heard or sound quality is bad (USB connector is used). Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

USB device or "iPod" is not recognized. Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Track information such as track, artist and album names is not displayed. Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

USB device or "iPod" is recognized but cannot play, or can play but not in a sorted order. Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Album cover art cannot be displayed. Check that Display Cover Art on the "iPod" Settings screen is set to on. -
Check that a JPEG file is used for the cover art. -
User set album cover art cannot be displayed. Check if the priority display of Gracenote database album cover art setting is off -
Check that a JPEG file is used for the album cover art registered to the music data in the USB device or "iPod" -
Multi-media module receiver assembly

Click here

"iPod" battery cannot be charged. Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Screen is distorted or not displayed only when using the video function of an "iPod". Check if "iPod" is set to output images -
Check if the appropriate image signal setting (NTSC/PAL) is selected -
Check if video sound input is set to "A/V" -
Connect using a known good cable and check if the image is output -
Proceed to "Display Signal Circuit between Radio Receiver and Stereo Jack Adapter"

Click here

No. 1 stereo jack adapter assembly

Click here

Accessory meter assembly (for 12.3 Inch)

Click here

Multi-display (for 8 Inch)

Click here

Multi-media module receiver assembly

Click here

"IF-BOX_USB" is not displayed on system check mode screen. Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Screen is distorted or not displayed only when playing video through USB memory device. Check with other media or check the media with malfunction on other vehicle of same model -
No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Color of the screen is abnormal only when playing the device through USB memory device (color is normal for other mode). Color of the screen is abnormal only when playing the device through USB memory device (color is normal for other mode). -
Check with other device or check the device with malfunction on other vehicle of same model. -
Multi-media module receiver assembly

Click here

USB memory device slide show is too slow. Check if the slide show speed is set to "Slow" -
Proceed to "USB Audio System Recognition/Play Error"

Click here

No. 1 stereo jack adapter assembly

Click here

Multi-media module receiver assembly

Click here

Sound Library Function (w/ Sound Library Function)
Symptom Suspected Area See page
Message indicating that music cannot be played is displayed. Proceed to "Audio Recorded to HDD cannot be Played"

Click here

Multi-media module receiver assembly

Click here

Audio data recorded to HDD cannot be played. Proceed to "Audio Recorded to HDD cannot be Played"

Click here

Multi-media module receiver assembly

Click here

Message indicating that HDD is unable to write because of low temperature is displayed. Start the engine and increase cabin temperature (near multi-media module receiver assembly) -
Multi-media module receiver assembly

Click here

Sound cannot be heard for all tracks only when using sound library function. Multi-media module receiver assembly

Click here

CD tracks cannot be recorded ("REC" switch is not displayed). Multi-media module receiver assembly

Click here

CD tracks cannot be recorded. Multi-media module receiver assembly

Click here

Sound library items cannot be edited/deleted. Proceed to "Cannot Edit or Delete Sound Library Items"

Click here

Multi-media module receiver assembly

Click here

Smartphone Linked Function (w/ Sound Library Function)
Symptom Suspected Area See page
Smartphone linked function does not operate. Check if the smartphone linked function setting is on -
Proceed to "Cellular Phone Inspection"

Click here

Multi-media module receiver assembly

Click here

Enform Function (w/ Enform Function)
Symptom Suspected Area See page
An Enform function error message is displayed on the screen. Follow on screen instructions -
Proceed to "Confirm Cellular Phone Functionality"

Click here

Proceed to "Confirm Vehicle Headunit Functionality"

Click here

Proceed to "Enform Reset Procedure" in Operation Check

Click here

Multi-media module receiver assembly

Click here

Enform apps and services are not operating as expected. Proceed to "Confirm Cellular Phone Functionality"

Click here

Proceed to "Confirm Vehicle Headunit Functionality"

Click here

Proceed to "Enform Reset Procedure" in Operation Check

Click here

Multi-media module receiver assembly

Click here

Enform voice recognition is not possible (voice recognition on the audio and visual system is normal). Proceed to "Confirm Cellular Phone Functionality"

Click here

Proceed to "Confirm Vehicle Headunit Functionality"

Click here

Proceed to "Enform Reset Procedure" in Operation Check

Click here

Multi-media module receiver assembly

Click here

Poor sound quality of Enform function. Confirm that cellular phone handset volume is turned up -
Confirm that adequate signal is maintained during driving -
Proceed to "Confirm Cellular Phone Functionality"

Click here

Proceed to "Confirm Vehicle Headunit Functionality"

Click here

Proceed to "Enform Reset Procedure" in Operation Check

Click here

Multi-media module receiver assembly

Click here

"Wi-Fi" Function (w/ "Wi-Fi" Function)
Symptom Suspected Area See page
"Wi-Fi" connection cannot be established. Proceed to "Cannot Establish Wi-Fi Connection"

Click here

Fuel Consumption Function
Symptom Suspected Area See page
Graph is not displayed on "Trip Information" screen. Recheck with the engine running. -
Multi-media module receiver assembly

Click here

Cruise range is not displayed on "Trip Information" screen. Turn engine switch on (IG) and recheck. -
Multi-media module receiver assembly

Click here

Graph is not updated on "Past record" screen even though "Clear" is selected. Turn engine switch on (IG) and recheck. -
Multi-media module receiver assembly

Click here

Graph is not displayed on "Past record" screen. Turn engine switch on (IG) and recheck. -
Multi-media module receiver assembly

Click here