AUDIO AND VISUAL SYSTEM(for Radio and Display Type) Confirm Vehicle Headunit Functionality

DTC Code DTC Name
Confirm Vehicle Headunit Functionality

PROCEDURE

  1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

    1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      OK

      Cellular phone is compatible.

      Result

      Proceed to

      OK

      NG
      Tip:

      It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

    NG

    RECOMMEND COMPATIBLE CELLULAR PHONE

    OK

  2. CONFIRM CELLULAR PHONE SIGNAL

    1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Toyota Link services.)

    Result

    Proceed to

    NEXT
    NEXT

  3. CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

    1. Pair the customer's cellular phone to the vehicle.

    Result

    Result

    Proceed to

    Cellular phone is not successfully paired

    A

    Cellular phone is successfully paired

    B
    B

    CHECK TOYOTA LINK APPS FUNCTION WHEN PAIREDClick here

    A

  4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

    1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result

      Result

      Proceed to

      Cellular phone is successfully paired

      A

      Cellular phone is not successfully paired

      B
      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    PERFORM TOYOTA LINK RESET PROCEDUREClick here

  5. CHECK TOYOTA LINK APPS FUNCTION WHEN PAIRED

    1. Proceed to the appropriate section based on the customer concern in the table below.

      Result

      Result

      Proceed to

      Head unit data apps (e.g. internet search) do not function properly

      A

      Head unit internet radio apps do not function properly

      B
      Tip:

      This is a head unit functionality check. Toyota Link that a cellular phone is paired to the vehicle.

    B

    CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONEClick here

    A

  6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT

    1. Make sure that the customer's cellular phone is paired with the vehicle.

    2. Start an internet search app on the head unit.

    3. Check if a search can be made.

    Result

    Result

    Proceed to

    Head unit data apps (e.g. internet search) do not function properly

    A

    Head unit data apps (e.g. internet search) function properly

    B
    B

    END (NO PROBLEM WAS FOUND)

    A

  7. RECORD ERROR MESSAGES IF PRESENT

    Result

    Proceed to

    NEXT
    NEXT

  8. CHECK DATA APPS FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet search app on the head unit.

    3. Check if a search can be made.

      Result

      Result

      Proceed to

      Head unit data apps (e.g. internet search) function properly

      A

      Head unit data apps (e.g. internet search) do not function properly

      B
      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    PERFORM TOYOTA LINK RESET PROCEDUREClick here

  9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

    1. Make sure that the customer's cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the vehicle's speakers.

    Result

    Result

    Proceed to

    Head unit internet radio apps do not function properly

    A

    Head unit internet radio apps function properly

    B
    B

    END (NO PROBLEM WAS FOUND)

    A

  10. RECORD ERROR MESSAGES IF PRESENT

    Result

    Proceed to

    NEXT
    NEXT

  11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the speakers.

      Result

      Result

      Proceed to

      Head unit internet radio apps do not function properly using a known good cellular phone

      A

      Head unit internet radio apps function properly using known good cellular phone

      B
      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

    B

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

  12. PERFORM TOYOTA LINK RESET PROCEDURE

    1. Perform Toyota Link reset procedure.

      Click here

    Result

    Result

    Proceed to

    The problem symptom has been repaired

    A

    The problem symptom has not been repaired

    B
    A

    END

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

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