NAVIGATION SYSTEM The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted

INSPECTION PROCEDURE

Note

w/ G-BOOK System:

When replacing the multi-media module receiver assembly or telematics transceiver, perform vehicle contract setting (w/ Telematics Transceiver) Click here.
When replacing the multi-media module receiver assembly, perform vehicle contract setting (w/o Telematics Transceiver) Click here.

Tech Tips

If an outlet of the air conditioning system is facing the microphone, noise may be recorded and the other caller may not be able to hear your voice properly.

PROCEDURE

CHECK CELLULAR PHONE
1. Check if the other caller can hear your voice properly.
  
  OK
  
  Your voice can be heard properly.
  
  Tech Tips
  
  The purpose of this step is to inspect the cellular phone when it is not connected to the vehicle.
NG
REPLACE CELLULAR PHONE

OK
CHECK SETTINGS
1. Display the "Call" screen.
2. Text in Illustration
  
  *a Example
  
  Check that the "Mute" switch is not set to on.
  
  OK
  
  "Mute" switch is not set to on.
NG
TURN "Mute" SWITCH OFF

OK
CHECK MICROPHONE AND VOICE RECOGNITION (OPERATION CHECK)
1. Enter the "Microphone&Voice Recognition Check" screen. Refer to Check Mic & Voice Recognition in Operation Check Click here.
2. When voice is input into the microphone, check that the microphone input level meter changes according to the input voice.
3. Push the recording switch and perform voice recording.
  Tech Tips
  - Voice can be recorded for up to 5 seconds.
  - Select the recording switch with the blower motor of the air conditioning system stopped. If an outlet of the air conditioning system is facing the microphone, noise may be recorded.
4. Check that the recording indicator remains on while recording and that the recorded voice is played normally without noise or distortion.
  
  OK
  
  All check results are normal.
NG
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

OK

REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here