TELEMATICS SYSTEM (w/ Telematics Transceiver) Telematics Transceiver Malfunction

WIRING DIAGRAM

A01FQNEE03

INSPECTION PROCEDURE

Note

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK Click here.

PROCEDURE


  1. MOVE VEHICLE


    1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.


    NEXT

  2. CHECK DTC OUTPUT


    1. Clear the DTCs Click here.

    2. Recheck for DTCs and check if the same DTC is output again.

      Result
      Result Proceed to
      DTCs are output A
      No DTCs are output B

    B

    PERFORM DCM CHECK Click here

    A

    GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

  3. PERFORM DCM CHECK


    1. DCM Check


      1. Enter diagnostic mode Click here.

      2. Select "Failure Diagnosis" on the "Service Menu" screen.

        A01FQQ4

      3. Select "DCM Check" on the "Failure Diagnosis" screen.

        A01FU4F

      4. Touch "DCM Check" to perform the DCM Check.

        A01FTVD
        Result
        Result Proceed to

        • DCM Check cannot be performed

        • "OK" is displayed for the result of DCM Check

        		 A
        "OFF LINE" is displayed for the result of DCM Check B
        "No Service" is displayed for the result of DCM Check C
        "NO CARRIER" is displayed for the result of DCM Check D
        Other Result is displayed E

        Tech Tips

        If the vehicle is moved while the screen is displayed, select "Back" again to renew the result.


    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAG Click here

    D

    CONTACT G-BOOK SUPPORT CENTER

    E

    CHECK RESULT OF DCM CHECK Click here

    A

  4. CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        A01FQQ4

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01FSP5

      4. Check the flag information item.

        A01FU48

    2. Check the device information.


      1. Select "DCM Information" on the "Service Information" screen.

        A01FSP5

      2. Check the following items on the "DCM Information" screen.

        A01FU7I
        Item Content
        Tel No Check if the telematics transceiver phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the telematics transceiver serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        Problem symptom recurs A
        System returns to normal B

    B

    CHECK PROBLEM SYMPTOM AFTER POWER SWITCH IS TURNED OFF TO ON (ACC) Click here

    A

  5. CHECK MULTI-MEDIA MODULE RECEIVER ASSEMBLY


    1. A01FV5NE25
      Text in Illustration
      *a

      Component without harness connected

      (Multi-media Module Receiver Assembly)

      Disconnect the N145 multi-media module receiver assembly connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Switch Condition Specified Condition
      4 (USBV) - 2 (USBG) Power switch on (ACC) 4.75 to 5.25 V

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

  6. CHECK HARNESS AND CONNECTOR (MULTI-MEDIA MODULE RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the multi-media module receiver assembly and the telematics transceiver for any installation or connection problems.

    2. Disconnect the N145 multi-media module receiver assembly connector.

    3. Disconnect the N146 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      N145-4 (USBV) - N146-4 (USBV) Always Below 1 Ω
      N145-2 (USBG) - N146-2 (USBG) Always Below 1 Ω
      N145-1-2 (USB+) - N146-1-2 (USB+) Always Below 1 Ω
      N145-1-1 (USB-) - N146-1-1 (USB-) Always Below 1 Ω
      N145-1-3 (USBS) - N146-1-3 (USBS) Always Below 1 Ω
      N146-4 (USBV) - Body ground Always 10 kΩ or higher
      N146-2 (USBG) - Body ground Always 10 kΩ or higher
      N146-1-2 (USB+) - Body ground Always 10 kΩ or higher
      N146-1-1 (USB-) - Body ground Always 10 kΩ or higher
      N146-1-3 (USBS) - Body ground Always 10 kΩ or higher

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  7. CHECK RECEPTION LEVEL


    1. A01FRKDE01

      Check the reception level.


      1. Check the reception level of the telematics transceiver.

        Tech Tips


        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

    B

    Click here

    A

  8. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

    END (TELEMATICS TRANSCEIVER IS DEFECTIVE)

  9. CHECK RESULT OF DCM CHECK


    1. Proceed to the next step based on the result of DCM Check.

      Result
      Result Proceed to
      "NO ANT" is displayed for the result of DCM Check A
      "ERROR" is displayed for the result of DCM Check B
      "PLL NG" is displayed for the result of DCM Check C
      "RESTRICTION" is displayed for the result of DCM Check D
      "TIME OUT" is displayed for the result of DCM Check E

    B

    CHECK PROBLEM SYMPTOM AFTER POWER SWITCH IS TURNED OFF TO ON (ACC) Click here

    C

    CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE) Click here

    D

    PERFORM DCM CHECK AGAIN (AFTER WAITING FOR 10 TO 30 MINUTES)

    E

    PERFORM DCM CHECK AGAIN

    A

  10. INSPECT ROOF ANTENNA ASSEMBLY


    1. A01FR5TE05

      Remove the roof antenna assembly.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      4 - 4a Always 4 to 11 kΩ

    NG

    REPLACE ROOF ANTENNA ASSEMBLY Click here

    OK

  11. INSPECT NO. 3 ANTENNA CORD SUB-ASSEMBLY


    1. A01FQY7E02
      Text in Illustration
      *a

      Front view of wire harness connector

      (to Roof Antenna Assembly)
      *b

      Front view of wire harness connector

      (to No. 2 Antenna Cord Sub-assembly)

      Disconnect the No. 3 antenna cord sub-assembly from the roof antenna assembly connector.

    2. Disconnect the No. 3 antenna cord sub-assembly from the No. 2 antenna cord sub-assembly.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      A-4 - B-1 Always Below 1 Ω
      A-4a - B-1a Always Below 1 Ω
      A-4 - Body ground Always 10 kΩ or higher
      A-4a - Body ground Always 10 kΩ or higher

    NG

    REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  12. INSPECT NO. 2 ANTENNA CORD SUB-ASSEMBLY


    1. A01FTMDE04
      Text in Illustration
      *a

      Front view of wire harness connector

      (to No. 3 Antenna Cord Sub-assembly)
      *b

      Front view of wire harness connector

      (to Instrument Panel Wire)

      Disconnect the No. 2 antenna cord sub-assembly from the No. 3 antenna cord sub-assembly.

    2. Disconnect the No. 2 antenna cord sub-assembly from the instrument panel wire.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      B-1 - 3 (TEL1) Always Below 1 Ω
      B-1a - 3a Always Below 1 Ω
      B-1 - Body ground Always 10 kΩ or higher
      B-1a - Body ground Always 10 kΩ or higher

    NG

    REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  13. CHECK HARNESS AND CONNECTOR (NO. 2 ANTENNA CORD SUB-ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. A01FUB8E03
      Text in Illustration
      *a

      Front view of wire harness connector

      (to No. 2 Antenna Cord Sub-assembly)
      *b

      Front view of wire harness connector

      (to Telematics Transceiver)

      Disconnect the N141 No. 2 antenna cord sub-assembly connector.

    2. Disconnect the N172 telematics transceiver connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      N141-3 (TEL1) - N172-1 (TEL2) Always Below 1 Ω
      N141-3a - N172-1a Always Below 1 Ω
      N141-3 (TEL1) - Body ground Always 10 kΩ or higher
      N141-3a - Body ground Always 10 kΩ or higher

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  14. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

    END (TELEMATICS TRANSCEIVER IS DEFECTIVE)

  15. CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        A01FQQ4

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01FSP5

      4. Check if the flag information indicates "1" as shown in the illustration.

        A01FU48E04
        Text in Illustration
        *a Cell to be Checked

      5. Turn the power switch off and then on (ACC).

      6. Check again if the flag information indicates "1" as shown in the illustration.

    2. Recheck the problem symptom.


      1. Select "G-BOOK.com" and perform the contract procedure again Click here.

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal A
        Contract flag indicates "1" but the problem symptom recurs B
        Contract flag does not indicate "1" and the problem symptom recurs C

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

    A

    END

  16. CHECK PROBLEM SYMPTOM AFTER POWER SWITCH IS TURNED OFF TO ON (ACC)


    1. Check for the problem symptom.


      1. Turn the power switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result
        Result Proceed to
        The system returns to normal A
        The system does not return to normal B

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    A

    END

  17. CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)


    1. A01FTMWE02
      Text in Illustration
      *a

      Front view of wire harness connector

      (to Telematics Transceiver)

      Disconnect the telematics transceiver connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      N169-4 (E) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Switch Condition Specified Condition
      N169-1 (+B) - N169-4 (E) Power switch off 11 to 14 V
      N169-8 (ACC) - N169-4 (E) Power switch on (ACC) 11 to 14 V
      N169-7 (IG2) - N169-4 (E) Power switch on (IG) 11 to 14 V

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

    REPLACE TELEMATICS TRANSCEIVER Click here