G-BOOK SYSTEM (w/ Telematics Transceiver) Communication Access Failed

INSPECTION PROCEDURE

PROCEDURE


  1. CHECK PROBLEM SYMPTOM


    1. Check the items indicated by the displayed message and check if the problem symptom recurs.

      Displayed Message Cause Check Item
      "The lines are busy and information was not able to be acquired." is displayed.

      • Other communication error

      • DCM malfunction

      • Cellular phone carrier is different from the setting

      • Excessive number of retries to access

      • PPP certification error

      • Error other than PPP certification

      • No available sockets

      • No response from the G-BOOK center for a certain period of time after a request is sent

      • HTTP error

      		 Wait for a while, perform the operation again and check if the problem symptom recurs.*
      "The lines are busy and it is not possible to display the desired content. Please try again (operate it again) after waiting for a while." is displayed. Wait for a while, perform the operation again and check if the problem symptom recurs.*
      "The lines are busy. Operate it after waiting for a while." is displayed. Transmission from the DCM is restricted. Wait for a while, perform the operation again and check if the problem symptom recurs.*
      "The lines are shut off and information was not able to be acquired." is displayed. Unexpected shutoff of the telephone line Wait for a while, perform the operation again and check if the problem symptom recurs.*
      "Outside the telephone call area. Move to the telephone call area and use it." is displayed.

      • Vehicle is outside the communication service area

      • Service becomes unavailable during communication

      		 Move the vehicle to a communication service area, perform the operation again and check if the problem symptom recurs.

      Tech Tips

      *: If this message is temporarily displayed, there is a problem with the radio wave signal conditions or the base station was busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is).


    NEXT

  2. MOVE VEHICLE


    1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

      Result
      Result Proceed to
      System returns to normal. A
      System does not return to normal. B

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    A

    END