G-BOOK SYSTEM (w/ Telematics Transceiver), Diagnostic DTC:B15E9

DTC Code DTC Name
B15E9 Telematics Communication Malfunction

DESCRIPTION

This DTC will be stored when any of the following conditions is met:


DTC Code DTC Detection Condition Trouble Area
B15E9 Communication processing error G-BOOK center

INSPECTION PROCEDURE

PROCEDURE


  1. CHECK CONNECTION TO G-BOOK CENTER


    1. Turn the engine switch on (ACC) and wait 1 minute.

      A01FFRU

    2. Perform the operations shown in the illustration and check that G-BOOK.com is displayed.

      Tech Tips


      • If the G-BOOK.com screen is displayed, select "Renew" to check if it is possible to access the G-BOOK.com.

      • The screen illustrations provided are samples only and may be different from actual screens.

      Result
      Result Proceed to
      G-BOOK.com can be accessed. A
      G-BOOK.com cannot be accessed. B

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    A

  2. PERFORM MANUAL MAINTENANCE CHECK


    1. Move the vehicle to a communication service area. Wait for a while and perform a manual maintenance check Click here.

      Result
      Result Proceed to
      Manual maintenance check completes normally. A
      Manual maintenance check does not complete normally. B

      Tech Tips

      If the manual maintenance check completes normally, clear history DTCs (this problem was caused by DTCs stored due to past environmental factors).


    B

    CONTACT G-BOOK SUPPORT CENTER Click here

    A

    END

  3. CONTACT G-BOOK SUPPORT CENTER


    1. Contact the G-BOOK support center and inform them about the following:


      • Symptom: G-BOOK.com can be accessed but the manual maintenance check does not complete normally.

      Tech Tips

      The G-BOOK support center will perform an investigation and provide the results.


    NEXT

    FOLLOW INSTRUCTIONS PROVIDED BY G-BOOK SUPPORT CENTER