G-BOOK SYSTEM (w/ Telematics Transceiver) HOW TO PROCEED WITH TROUBLESHOOTING

Tech Tips


  • Use the following procedure to troubleshoot the G-BOOK system.

  • *: Use the GTS.


  1. VEHICLE BROUGHT TO WORKSHOP


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  2. CHECK PROBLEM SYMPTOM


    1. The G-BOOK system provides a variety of functions. Therefore, it is important to identify whether a malfunction is related to the communication system including radio wave conditions or any other systems. Carefully confirm the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave caused the malfunction.

      Displayed Message and Problem Symptom Cause
      "The lines are busy and it is not possible to display the desired content. Please try again (operate it again) after waiting for a while." is temporarily displayed. This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is).
      "The lines are busy and information was not able to be acquired." is temporarily displayed. This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is).
      After "Wait for a while." is displayed, the condition that it takes a long time to display the screen occurs temporarily. This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is).

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  3. INSPECT BATTERY VOLTAGE


    1. Measure the battery voltage with the engine switch off.

      Standard voltage
      11 to 14 V

      If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.


      NEXT

  4. CHECK CAN COMMUNICATION SYSTEM*


    1. Use the GTS to check if the CAN communication system is functioning normally Click here.

      Result
      Result Proceed to
      CAN communication system DTCs are not output. A
      CAN communication system DTCs are output. B

      B

      GO TO CAN COMMUNICATION SYSTEM (for LHD) Click here

      A

  5. CHECK FOR DTC*


    1. Refer to DTC Check/Clear Click here.

      Result
      Result Proceed to
      DTCs are output. A
      DTCs are not output. B

      B

      Go to step 10
      A

  6. DTC CLEAR*


    1. Refer to DTC Check/Clear Click here.

      Tech Tips

      The current DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.


      NEXT

  7. RECHECK FOR DTC*


    1. Refer to DTC Check/Clear Click here.

      Result
      Result Proceed to
      DTCs are output. A
      DTCs are not output. B

      Tech Tips


      • Even if the malfunction symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.

      • Check the DTCs and inspect the area that the code indicates.


      B

      Go to step 9
      A

  8. DIAGNOSTIC TROUBLE CODE CHART


    1. Find the output code in Diagnostic Trouble Code Chart Click here.

      Note


      • The navigation system outputs DTCs for the following systems.

      • When DTCs other than those in Diagnostic Trouble Code Chart for the G-BOOK system are output, refer to Diagnostic Trouble Code Chart for the system.

      • Navigation system Click here

      Result
      Result Proceed to
      DTCs for the navigation system are output. A
      DTCs for the G-BOOK system. B

      B

      Go to step 12
      A
      GO TO NAVIGATION SYSTEM Click here

  9. PROBLEM SYMPTOMS TABLE


    1. Refer to Problem Symptoms Table Click here.

      Result
      Result Proceed to
      Fault is not listed in Problem Symptoms Table. A
      Fault is listed in Problem Symptoms Table. B

      Tech Tips

      If the symptom does not recur and no DTC is output, perform the symptom reproduction method Click here.


      B

      ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE
      A

  10. PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM


    1. Refer to Terminals of ECU Click here.


      NEXT

  11. CHECK CIRCUIT


    1. Adjust, repair or replace as necessary.

      Note

      If the multi-media module receiver assembly or the telematics transceiver is replaced, perform the vehicle contract setting Click here.


      NEXT

  12. RECHECK FOR DTC

    Tech Tips

    After clearing DTCs, recheck for DTCs Click here.


    NEXT

  13. PERFORM CONFIRMATION TEST


    NEXT
    END