G-BOOK SYSTEM G-BOOK Service cannot be Used

INSPECTION PROCEDURE

PROCEDURE


  1. CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

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      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

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      4. Check if the flag information shown in the illustration indicates "1".

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        Result
        Result Proceed to
        "1" is not indicated A
        "1" is indicated B

    B

    PERFORM OPERATION Click here

    A

  2. PERFORM OPERATION AGAIN


    1. Perform the contract procedure again.


      1. Select G-BOOK.com and perform the contract procedure again Click here.

      2. Check for the problem symptom.

        Result
        Result Proceed to
        System returns to normal. A
        System does not return to normal. B

    B

    CONTACT G-BOOK SUPPORT CENTER

    A

    END

  3. PERFORM OPERATION


    1. Perform "Download necessary data" again Click here.

    2. Check if the problem symptom recurs.

      Result
      Result Proceed to
      System returns to normal A
      Problem symptom recurs B

    B

    CONTACT G-BOOK SUPPORT CENTER

    A

    END