G-BOOK SYSTEM Telematics Transceiver Malfunction

INSPECTION PROCEDURE

Tech Tips

When replacing the display and navigation module display or the telematics transceiver, perform the vehicle contract setting Click here.

PROCEDURE


  1. CHECK COMMUNICATION SERVICE CONDITION


    1. Move the vehicle.


      1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.


    NEXT

  2. CHECK DTC


    1. Clear the DTC Click here.

    2. Recheck for DTCs and check if the same trouble occurs again.

      Result
      Result Proceed to
      DTC is output. A
      NO DTC is output. B

    B

    DCM CHECK Click here

    A

    GO TO DTC CHART

  3. DCM CHECK


    1. DCM Check


      1. Enter diagnostic mode Click here.

      2. Select "Failure Diagnosis" on the Service Menu screen.

        A01NEXS

      3. Select "DCM Check" on the Failure Diagnosis screen to perform the DCM Check.

        A01NERM
        Result
        Result Proceed to

        • DCM Check cannot be performed.

        • "OK" is displayed for the result of DCM Check.

        		 A

        • "No Service" is displayed for the result of DCM Check.

        • "RESTRICTION" is displayed for the result of DCM Check.

        		 B
        "OFF LINE" is displayed for the result of DCM Check. C
        "NO CARRIER" is displayed for the result of DCM Check. D
        "ERROR" is displayed for the result of DCM Check. E

        Tech Tips

        If the vehicle is moved while the screen is displayed, select "DCM Check" again to renew the result.


    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAG Click here

    D

    CONTACT G-BOOK SUPPORT CENTER

    E

    CHECK PROBLEM SYMPTOM (IG OFF to ACC ON) Click here

    A

  4. CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the Service Menu screen.

        A01NEXS

      3. Select "G-BOOK Information for Contract" on the Service Information screen.

        A01NHGJ

      4. Check the flag information item.

        A01NDEB

    2. Check the device information.


      1. Select "DCM Information" on the Service Information screen.

        A01NHGJ

      2. Check the following items on the DCM Information screen.

        A01NEUZ
        Item Content
        Tel No Check if the DCM phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the DCM serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        Problem symptom recurs. A
        System returns to normal. B

    B

    END

    A

  5. INSPECT DISPLAY AND NAVIGATION MODULE DISPLAY (USBV, USBG)


    1. A01NCTGE02
      Text in Illustration
      *1

      Component without harness connected

      (Display and Navigation Module Display)

      Disconnect the G30 display and navigation module display connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      G30-2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      G30-4 (USBV) - G30-2 (USBG) Power switch on (ACC) 4.5 to 5.25 V

    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY Click here

    OK

  6. CHECK HARNESS AND CONNECTOR


    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the display and navigation module display and the telematics transceiver for any installation or connection problems.

    2. A01NDG6E20

      Disconnect the G30 display and navigation module display connector.

    3. A01NDG6E21

      Disconnect the G34 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      G30-4 (USBV) - G34-4 (USBV) Always Below 1 Ω
      G30-2 (USBG) - G34-2 (USBG) Always Below 1 Ω
      G34-4 (USBV) - Body ground Always 10 kΩ or higher
      G34-2 (USBG) - Body ground Always 10 kΩ or higher
      Standard Resistance (USB Cable)
      Tester Connection Condition Specified Condition
      G30-1-2 (USB+) - G34-1-2 (USB+) Always Below 1 Ω
      G30-1-1 (USB-) - G34-1-1 (USB-) Always Below 1 Ω
      G30-1-3 (USBG) - G34-1-3 (USBG) Always Below 1 Ω
      G34-1-2 (USB+) - Body ground Always 10 kΩ or higher
      G34-1-1 (USB-) - Body ground Always 10 kΩ or higher
      G34-1-3 (USBG) - Body ground Always 10 kΩ or higher
      Text in Illustration
      *1

      Front view of wire harness connector

      (to Display and Navigation Module Display)
      *2

      Front view of wire harness connector

      (to Telematics Transceiver)

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  7. CHECK RECEPTION LEVEL


    1. A01ND3ZE01

      Check the reception level.


      1. Check the reception level of the DCM.

        Tech Tips


        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the DCM reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

    B

    INSPECT TELEPHONE ANTENNA ASSEMBLY Click here

    A

  8. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a normal one and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY Click here

    OK

    END

  9. INSPECT TELEPHONE ANTENNA ASSEMBLY


    1. Check the installation condition.


      1. Check the telephone antenna assembly for any installation problems.

        OK
        The telephone antenna assembly is installed correctly.
    2. A01NHQME02

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 2 Always 4 to 11 kΩ
      Text in Illustration
      *1 Telephone Antenna Assembly

    NG

    REPLACE TELEPHONE ANTENNA ASSEMBLY Click here

    OK

  10. INSPECT NO. 4 ANTENNA CORD SUB-ASSEMBLY


    1. A01NESME01

      Disconnect the No. 4 antenna cord sub-assembly connector from the telephone antenna assembly.

    2. A01ND7TE01

      Disconnect the No. 4 antenna cord sub-assembly connector from the No. 5 antenna cord sub-assembly.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 1 Always Below 1 Ω
      1 - Body ground Always 10 kΩ or higher
      Text in Illustration
      *1

      Front view of No. 4 antenna cord sub-assembly connector

      (to Telephone Antenna Assembly)
      *2

      Front view of No. 4 antenna cord sub-assembly connector

      (to No. 5 Antenna Cord Sub-assembly)

    NG

    REPLACE NO. 4 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  11. INSPECT NO. 5 ANTENNA CORD SUB-ASSEMBLY


    1. A01NESME01

      Disconnect the No. 5 antenna cord sub-assembly connector from the No. 4 antenna cord sub-assembly.

    2. A01ND7TE01

      Disconnect the No. 5 antenna cord sub-assembly connector from the vehicle side wire harness.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 1 Always Below 1 Ω
      1 - Body ground Always 10 kΩ or higher
      Text in Illustration
      *1

      Front view of No. 5 antenna cord sub-assembly connector

      (to No. 4 Antenna Cord Sub-assembly)
      *2

      Front view of No. 5 antenna cord sub-assembly connector

      (to Wire Harness Connector)

    NG

    REPLACE NO. 5 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  12. CHECK HARNESS AND CONNECTOR (NO. 5 ANTENNA CORD SUB-ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. A01NESME01

      Disconnect the vehicle side wire harness connector from the No. 5 antenna cord sub-assembly.

    2. A01ND7TE03

      Disconnect the telematics transceiver connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 1 Always Below 1 Ω
      1 - Body ground Always 10 kΩ or higher
      Text in Illustration
      *1

      Front view of wire harness connector

      (to No. 5 Antenna Cord Sub-assembly)
      *2

      Front view of wire harness connector

      (to Telematics Transceiver)

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  13. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a normal one and check if the same problem occurs again Click here.

    2. Recheck for DTCs and check if the same trouble occurs again Click here.

      OK
      No DTC is output.

    NG

    REPLACE DISPLAY AND NAVIGATION MODULE DISPLAY Click here

    OK

    END

  14. CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the Service Menu screen.

        A01NEXS

      3. Select "G-BOOK Information for Contract" on the Service Information screen.

        A01NHGJ

      4. Check if the flag information shown in the illustration indicates "1".

        A01NFJH

      5. Turn the power switch off and then on (ACC).

      6. Check again if the flag information shown in the illustration indicates "1".

    2. Recheck the problem symptom.


      1. Select G-BOOK.com and perform the contract procedure again.

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal. A
        Contract flag indicates "1" but the problem symptom recurs. B
        Contract flag does not indicate "1" and the problem symptom recurs. C

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

    A

    END

  15. CHECK PROBLEM SYMPTOM (IG OFF to ACC ON)


    1. Check for the problem symptom.


      1. Turn the power switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result
        Result Proceed to
        System returns to normal. A
        System does not return to normal. B

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    A

    END