G-BOOK SYSTEM, Diagnostic DTC:B15E9

DTC Code DTC Name
B15E9 Telematics Communication Malfunction

DESCRIPTION

This DTC will be stored when any of the following conditions is met:


DTC No. DTC Detection Condition Trouble Area
B15E9 Communication processing error G-BOOK center

INSPECTION PROCEDURE

PROCEDURE


  1. CHECK CONNECTION


    1. Check the connection to the G-BOOK center.


      1. Turn the power switch on (ACC) and wait 1 minute.

      2. Perform the operations shown in the illustration and check that G-BOOK.com is displayed.

        A01NHNB

        Tech Tips


        • If the G-BOOK.com screen is displayed, select "Renew" to check if it is possible to access the G-BOOK.com.

        • The screen illustrations provided are samples only and may be different from actual screens.

        Result
        Result Proceed to
        G-BOOK.com can be accessed. A
        G-BOOK.com cannot be accessed. B

    B
    A
  2. PERFORM MANUAL MAINTENANCE CHECK


    1. Perform a manual maintenance check.


      1. Move the vehicle to a communication service area. Wait for a while and perform a manual maintenance check Click here.

        Result
        Result Proceed to
        Manual maintenance check does not complete normally. A
        Manual maintenance check completes normally. B

        Tech Tips

        If the manual maintenance check completes normally, clear history DTCs (this problem was caused by DTCs stored due to past environmental factors).


    B
    A
  3. CONTACT G-BOOK SUPPORT CENTER


    1. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Symptom:G-BOOK.com can be accessed but the manual maintenance check does not complete normally.

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.


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