Tech Tips
Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
Inspect the fuses and relays related to this system before inspecting the suspected areas below.
| Symptom | Suspected Area | See page |
|---|---|---|
| Black screen (No image appears on navigation/audio screen). | Proceed to "Black Screen" | |
| Proceed to "Display Signal Circuit between Navigation ECU and Parking Assist ECU" | ||
| Proceed to "Display Signal Circuit between Parking Assist ECU and Multi-display" | ||
| Proceed to "Visual Mute Signal between Navigation ECU and Multi-display" | ||
| Display and navigation module display | ||
| Display does not dim with tail switch on. | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | |
| Multi-display assembly | ||
| Display and navigation module display | ||
| Power does not turn off (Screen remains on). | Proceed to "Navigation ECU Power Source Circuit" | |
| Proceed to "Visual Mute Signal between Navigation ECU and Multi-display" | ||
| Display and navigation module display | ||
| Multi-display assembly | ||
| Screen is distorted. | Proceed to "Navigation ECU Power Source Circuit" | |
| Display and navigation module display | ||
| Multi-display assembly | ||
| Screen flicker or color distortion. | Proceed to "Screen Flicker or Color Distortion" | |
| Proceed to "Display Signal Circuit between Navigation ECU and Parking Assist ECU" | ||
| Proceed to "Display Signal Circuit between Parking Assist ECU and Multi-display" | ||
| Proceed to "Visual Mute Signal between Navigation ECU and Multi-display" | ||
| Display and navigation module display | ||
| DVD image cannot be displayed on front screen (Parking brake is on).*1 | Proceed to "DVD Image Signal Circuit between Radio receiver and Navigation ECU" | |
| Proceed to "DVD Image Signal Circuit between Navigation ECU and Multi-Display" | ||
| Proceed to "Parking Brake Switch Circuit" | ||
| Radio receiver assembly | ||
| Display and navigation module display | ||
| Multi-display assembly | ||
| Navigation function switches can be operated while vehicle is running. | Display and navigation module display |
| Symptom | Suspected Area | See page |
|---|---|---|
| Map disc cannot be inserted. | Proceed to "Map Disc cannot be Inserted" | |
| Navigation module board | ||
| Map disc cannot be ejected. | Navigation module board | |
| Map display incomplete. | Proceed to "Map Display Incomplete" | |
| Navigation module board | ||
| Map disc reading error. | Proceed to "Map Disc Read Error" | |
| Navigation module board | ||
| Vehicle position mark deviates. | Proceed to "Vehicle Position Mark Deviates Greatly" | |
| GPS antenna | ||
| Display and navigation module display | ||
| Cursor or map rotates when vehicle is stopped. | Proceed to "Cursor or Map Rotates When Vehicle is Stopped" | |
| Display and navigation module display | ||
| Vehicle position mark is not updated. | Proceed to "Vehicle Position Mark is not Updated" | |
| Map disc | - | |
| Navigation module board | ||
| Display and navigation module display | ||
| Current position display does not appear. | Proceed to "Current Position Display does not Appear" | |
| Map disc | - | |
| GPS antenna | ||
| Navigation module board | ||
| Display and navigation module display | ||
| GPS mark is not displayed. | Proceed to "GPS Mark is not Displayed" | |
| GPS antenna | ||
| Display and navigation module display | ||
| Voice guidance does not function. | Proceed to "Voice Guidance does not Function" | |
| Proceed to "Speaker Circuit" | ||
| Map disc | - | |
| Navigation module board | ||
| Display and navigation module display | ||
| Stereo component amplifier assembly | ||
| Radio receiver assembly | ||
| Route cannot be calculated. | Proceed to "Route cannot be Calculated" | |
| Map disc | - | |
| Navigation module board | ||
| Display and navigation module display | ||
| Voice recognition difficulty. | Proceed to "Voice Recognition Difficulty" | |
| Proceed to "Microphone Circuit between Microphone and Navigation ECU" | ||
| Display and navigation module display | ||
| Voice is not recognized. | Proceed to "Voice is not Recognized" | |
| Proceed to "Microphone Circuit between Microphone and Navigation ECU" | ||
| Proceed to "Steering Pad Switch Circuit" | ||
| Display and navigation module display | ||
| Voice menu screen is not displayed. | Proceed to "Steering Pad Switch Circuit" | |
| Display and navigation module display | ||
| Reverse signal does not change in the vehicle signal. | Display and navigation module display | |
| "MIC" is not displayed on system check mode screen. | Proceed to "Microphone Circuit between Microphone and Navigation ECU" | |
| Display and navigation module display | ||
| "AUX" is not displayed on system check mode screen. | Proceed to "Sound Signal Circuit between Radio Receiver Assembly and Stereo Jack Adapter" | |
| Radio receiver assembly | ||
| Display and navigation module display | ||
| "VTR" is not displayed on system check mode screen.*2 | Proceed to "Display Signal Circuit between Video Terminal and Multi-display Controller" | |
| Multi-display controller sub-assembly | ||
| Display and navigation module display |
| Symptom | Suspected Area | See page |
|---|---|---|
| No feedback force provided by knob of remote touch. | Proceed to "No Feedback Force Provided by Knob of Remote Touch" | |
| Switch lights of remote touch do not illuminate. | Proceed to "Switch Lights of Remote Touch do not Illuminate" | |
| Switch lights of remote touch always illuminate or cannot be controlled using rheostat. | Proceed to "Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat" | |
| Switch operation of remote touch is not accepted. | Proceed to "Switch Operation of Remote Touch not Accepted" | |
| Pointer does not reach screen edge. | Proceed to "Pointer does not Reach Screen Edge" | |
| Pointer displayed/not displayed repeatedly. | Proceed to "Pointer Displayed/not Displayed Repeatedly" | |
| Pointer is not displayed on screen or pointer does not move. | Proceed to "Pointer not Displayed on Screen or Pointer does not Move" | |
| Knob of remote touch moves spontaneously. | Proceed to "Knob of Remote Touch Moves Spontaneously" |
| Symptom | Suspected Area | See page |
|---|---|---|
| System cannot be operated by steering pad switch. | Proceed to "Steering Pad Switch Circuit" | |
| Display and navigation module display | ||
| Illumination for steering pad switch does not come on with tail switch on. | Proceed to "Illumination Circuit" | |
| Display and navigation module display |
| Symptom | Suspected Area | See page |
|---|---|---|
| Bluetooth inoperative. | Proceed to "Microphone Circuit between Microphone and Navigation ECU" | |
| Radio receiver assembly | ||
| Display and navigation module display | ||
| Cellular phone registration failure, phone directory transfer failure. | Proceed to "Cellular Phone Registration Failure, Phone Directory Transfer Failure" | |
| Cellular phone cannot send/receive. | Proceed to "Cellular Phone cannot Send / Receive" | |
| Proceed to "Steering Pad Switch Circuit" | ||
| Radio receiver assembly | ||
| Cellular phone cannot make calls in a certain place. | Proceed to "Cannot Call in a Certain Place" | |
| The other callers voice cannot be heard, is too quiet, or distorted. | Proceed to "The Other Callers Voice cannot be Heard, is Quiet, or Distorted" | |
| Radio receiver assembly | ||
| Stereo component amplifier assembly | ||
| Display and navigation module display | ||
| Other caller cannot hear your voice, or your voice is too quiet or distorted. | Proceed to "The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted" | |
| Proceed to "Microphone Circuit between Microphone and Navigation ECU" | ||
| Radio receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| "Fuel Consumption" icon is dimmed. | Check if other icons or items displayed on screen have any problems. | - |
| Display and navigation module display | ||
| Graph is not displayed on "Consumption" screen. | Recheck with engine running. | - |
| Display and navigation module display | ||
| Cruise range is not displayed on "Consumption" screen. | Turn power switch on (IG) and recheck. | - |
| Display and navigation module display | ||
| Graph is not updated on "Past record" screen even though "Clear" is selected. | Turn power switch on (IG) and recheck. | - |
| Display and navigation module display | ||
| Graph is not displayed on "Past record" screen. | Turn power switch on (IG) and recheck. | - |
| Display and navigation module display | ||
| Date is not displayed on "Past record" screen, or displayed date has a large margin of error. | Move vehicle to area where GPS signals can be received. | - |
| Operation Check - Check GPS & Vehicle Sensors | ||
| Remove optional components that use radio waves. | - | |
| GPS antenna | ||
| Display and navigation module display |
*1: for DVD Changer Model
*2 : w/ Rear Seat Entertainment System