BACK DOOR CLOSER SYSTEM HOW TO PROCEED WITH TROUBLESHOOTING

Tech Tips


  • The back door closer system troubleshooting procedure is based on the premise that the power back door system is operating normally. Check the power back door system first before troubleshooting the back door closer system Click here.

  • Use the following procedure to troubleshoot the back door closer system.

  • *: Use the intelligent tester.


  1. VEHICLE BROUGHT TO WORKSHOP


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  2. CUSTOMER PROBLEM ANALYSIS

    Tech Tips


    • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.

    • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

    • The following 5 items are important points in the problem analysis:

    What Vehicle model, system name
    When Date, time, occurrence frequency
    Where Road conditions
    Under what conditions? Running conditions, driving conditions, weather conditions
    How did it happen? Problem symptoms

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  3. INSPECT AUXILIARY BATTERY VOLTAGE


    1. Measure the auxiliary battery voltage with the power switch off.

      Standard Voltage
      11 to 14 V

      If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.


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  4. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*


    1. Use the intelligent tester to check if the CAN communication system is functioning normally.

      Result
      Result Proceed to
      CAN DTC is not output A
      CAN DTC is output B

      B

      Go to CAN COMMUNICATION SYSTEM Click here

      A

  5. CHECK FOR DTC*


    1. Clear the DTCs Click here.

    2. Recheck for DTCs.

      Result
      Result Proceed to
      DTC is not output A
      DTC is output B

      B

      Go to DIAGNOSTIC TROUBLE CODE CHART Click here

      A

  6. PROBLEM SYMPTOMS TABLE


    1. Refer to Problem Symptoms Table Click here.

      Result
      Result Proceed to
      Fault is not listed on Problem Symptoms Table A
      Fault is listed on Problem Symptoms Table B

      B

      Go to step 8
      A

  7. OVERALL ANALYSIS AND TROUBLESHOOTING*


    1. Operation Check Click here

    2. Terminals of ECU Click here

    3. Data List / Active Test Click here


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  8. REPAIR OR REPLACE


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  9. CONFIRMATION TEST


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    END