Tech Tips
*: Use the intelligent tester.
VEHICLE BROUGHT TO WORKSHOP
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CUSTOMER PROBLEM ANALYSIS
Tech Tips
In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Running conditions, driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
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INSPECT BATTERY VOLTAGE
| Standard voltage |
|---|
| 11 to 14 V |
If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
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INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*
Use the intelligent tester to check if the CAN communication system is functioning normally Click here.
| Result | Proceed to |
|---|---|
| CAN DTCs are not output | A |
| CAN DTCs are output | B |
| B |
|
GO TO CAN COMMUNICATION SYSTEM Click here. |
| A |
|
INSPECT COMMUNICATION FUNCTION OF LIN COMMUNICATION SYSTEM (LIN)*
Use the intelligent tester to check if the LIN communication system is functioning normally Click here.
| Result | Proceed to |
|---|---|
| LIN DTCs are not output | A |
| LIN DTCs are output | B |
| B |
|
GO TO LIN COMMUNICATION SYSTEM Click here |
| A |
|
CHECK FOR DTC*
Tech Tips
Refer to DTC Check / Clear Click here.
| Result | Proceed to |
|---|---|
| No code | A |
| Trouble code | B |
| B |
|
GO TO DTC CHART Click here |
| A |
|
REFER TO PROBLEM SYMPTOMS TABLE
Tech Tips
Refer to Problem Symptoms Table Click here.
| Result | Proceed to |
|---|---|
| Malfunctioning parts not confirmed | A |
| Malfunctioning parts confirmed | B |
| B |
|
GO TO STEP 11 |
| A |
|
OVERALL ANALYSIS AND TROUBLESHOOTING*
Tech Tips
Refer to Data List / Active Test Click here.
| Result | Proceed to |
|---|---|
| Malfunctioning parts not confirmed | A |
| Malfunctioning parts confirmed | B |
| B |
|
GO TO STEP 11 |
| A |
|
CHECK ECU CIRCUIT
Tech Tips
Refer to Terminals of ECU Click here.
| NG |
|
GO TO STEP 11 |
| OK |
|
CHECK FOR INTERMITTENT PROBLEMS
Tech Tips
Refer to Symptom Simulation Click here.
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CONDUCT PARTS INSPECTION
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IDENTIFY PROBLEM
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ADJUST AND/OR REPAIR
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CONDUCT CONFIRMATION TEST
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| END |