TELEMATICS SYSTEM(w/ Telematics Transceiver for G-BOOK) Alarm Notification Function Malfunction

PROCEDURE

1. CHECK CONNECTION

   
   

   1. Select G-BOOK.com and check that G-BOOK.com screen is displayed.

      Result
      Result Proceed to G-BOOK.com can be accessed. A G-BOOK.com cannot be accessed. B

   
   

   B

   GO TO PROBLEM SYMPTOMS TABLE Click here

   A

2. CHECK SETTINGS

   
   

   1. Check that the alarm notification function is not set to on.

      Result
      Result Proceed to The alarm notification function is not set to on. A The alarm notification function is set to on. B

   
   

   B

   CHANGE SETTINGS

   A

3. CHECK FOR SERVICE FLAG

   
   

   1. Check for service flag.

      
      

      1. Enter diagnostic mode.

         Click here

      2. Select "Service Information" on the "Service Menu" screen.

         

      3. Select "MEU Information" on the "Service Information" screen.

         

      4. Select "G-BOOK Info for Contract" on the "MEU Information" screen.

         

      5. Check if the flag information indicates "1" as shown in the illustration.

         

         *a	Cells to be Checked

         Result
         Result Proceed to "1" is not indicated. A "1" is indicated. B

   
   

   B

   RENEW DATA Click here

   A

4. CHECK THEFT DETERRENT SYSTEM

   
   

   1. Check if the theft deterrent system is operating and functioning normally.

      OK
      The theft deterrent system is normal.

      Result
      Proceed to OK NG

   
   

   NG

   GO TO THEFT DETERRENT SYSTEM Click here

   OK

5. CHECK CELLULAR PHONE

   
   

   1. Ask the customer to confirm that the reception of the cellular phone is normal.

   2. Ask the customer to confirm that the call and e-mail functions of the cellular phone operate properly.

      OK
      The cellular phone is normal.

      Result
      Proceed to OK NG

   
   

   NG

   REPAIR OR REPLACE CELLULAR PHONE

   OK

6. CHECK SETTINGS

   
   

   1. Ask the customer to confirm that the incoming e-mail/call restriction is not set to on.

      Result
      Result Proceed to Incoming e-mail/call restriction is not set to on. A Incoming e-mail/call restriction is set to on. B

   
   

   A

   CONTACT G-BOOK SUPPORT CENTER

   B

   CHANGE CELLULAR PHONE SETTINGS

7. RENEW DATA

   
   

   1. Renew the data.

      
      

      1. Refer to Perform "Download necessary data".

         Click here

      Result
      Result Proceed to Data can be renewed. A Data cannot be renewed. B

   
   

   B

   CONTACT G-BOOK SUPPORT CENTER

   A

8. CHECK ALARM NOTIFICATION FUNCTION

   
   

   1. Check that the alarm notification function operates normally.

      OK
      The alarm notification function operates normally.

      Result
      Proceed to OK NG

   
   

   OK

   END

   NG

   CONTACT G-BOOK SUPPORT CENTER