NAVIGATION SYSTEM Confirm Cellular Phone Functionality

PROCEDURE

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (Refer to http://www.lexus.com.au/).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Enform App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to NEXT

   
   

   NEXT

3. CONFIRM THE ENFORM APP (COMPANION APP) IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Enform App (Companion app) has been downloaded.

      Result
      Result Proceed to Enform App (Companion app) has not been downloaded. A Enform App (Companion app) has been downloaded. B

   
   

   B

   GO TO STEP 5 Click here

   A

4. DOWNLOAD ENFORME APP (COMPANION APP)

   
   

   1. Download the Enform App (Companion app).

      Result
      Result Proceed to Enform App (Companion app) downloaded successfully. A Enform App (Companion app) did not download successfully. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform App (Companion app) or resetting the customer's cellular phone.

   
   

   B

   REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

   A

5. CHECK PROBLEM SYMPTOMS

   
   

   1. Check the app type when the problem occurred.

      Result
      Result Proceed to for Enhanced Mode Incompatible A for Enhanced Mode Compatible B

      Tech Tips

      Infotainment Apps are divided by attributes into [Enhanced Mode Incompatible] or [Enhanced Mode Compatible] depending on application.

      Click here for detailed information

   
   

   B

   CONFIRM THE ENFORME APP (INFOTAINMENT APP) IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE Click here

   A

6. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Enform App on the head unit.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result
      Result Proceed to Sign in to Enform App is not successful. A Sign in to Enform App is successful. B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   

   B

   CHECK ENFORM SEARCH FUNCTION ON HEAD UNIT Click here

   A

7. RECORD ERROR MESSAGES IF PRESENT

   Result
   Proceed to NEXT

   
   

   NEXT

8. CONFIRM THE HEAD UNIT WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Enform App on the head unit.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B

      Tech Tips

      
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the head unit.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com.au/enform or contact Customer Assistance Centre (call 1-800-023-009) for account status verification.

   
   

   A

   CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

   B

9. CONFIRM ENFORM SERVICES ARE AVAILABLE

   
   

   1. Start the Enform App on a head unit.

   2. Sign out of the account (if currently signed in).

   3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in to Enform App is successful. A Sign in to Enform App is not successful. B

   
   

   A

   PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

   B

   ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

10. CHECK ENFORM SEARCH FUNCTION ON HEAD UNIT

    
    

    1. Sign in to the Enform App on the head unit.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

       Result
       Result Proceed to Apps search is successful. A Apps search is not successful. B

    
    

    A

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    B

11. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    

    NEXT

12. CHECK ENFORM SEARCH FUNCTION WITH KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Enform App with a Enform App (companion app) installed to a known good cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

       Result
       Result Proceed to Apps search is successful. A Apps search is not successful. B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    

    A

    REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

    B

    REBOOT KNOWN GOOD CELLULAR PHONE AND TRY AGAIN

13. CONFIRM THE ENFORME APP (INFOTAINMENT APP) IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

    
    

    1. Turn the cellular phone on.

    2. Check that the Enform App (Infotainment app) has been downloaded.

       Result
       Result Proceed to Enform App (Infotainment app) has not been downloaded. A Enform App (Infotainment app) has been downloaded. B

    
    

    B

    GO TO STEP 15 Click here

    A

14. DOWNLOAD ENFORM APP (INFOTAINMENT APP)

    
    

    1. Download the Enform App (Infotainment app).

       Result
       Result Proceed to Enform App (Infotainment app) downloaded successfully. A Enform App (Infotainment app) did not download successfully. B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform App (Infotainment app) or resetting the customer's cellular phone.

    
    

    B

    REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

    A

15. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

    
    

    1. Start the Enform App on the customer's cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the customer's account information.

       Result
       Result Proceed to Sign in to Enform App is not successful. A Sign in to Enform App is successful. B

       Tech Tips

       The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

    
    

    B

    CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

    A

16. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    

    NEXT

17. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)

    
    

    1. Start the Enform App on the customer's cellular phone.

    2. Sign out of the customer's account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

       Result
       Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B

       Tech Tips

       
       

       • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

       • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

       • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com.au/ or contact Enform customer support for account status verification.

    
    

    A

    CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

    B

18. CONFIRM ENFORM SERVICES ARE AVAILABLE

    
    

    1. Start the Enform App on a known good cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

       Result
       Result Proceed to Sign in to Enform App is successful. A Sign in to Enform App is not successful. B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

    
    

    A

    REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

    B

    ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

19. CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

    
    

    1. Sign in to the Enform App on the customer's cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

       Result
       Result Proceed to Apps search is successful. A Apps search is not successful. B

    
    

    A

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    B

20. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    

    NEXT

21. CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Enform App on a known good cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

       Result
       Result Proceed to Apps search is successful. A Apps search is not successful. B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    

    A

    REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

    B

    REBOOT KNOWN GOOD CELLULAR PHONE AND TRY AGAIN