G-BOOK SYSTEM Telematics Transceiver Malfunction

INSPECTION PROCEDURE

Tech Tips

When replacing the multi-media module receiver assembly or the telematics transceiver, perform the vehicle contract setting Click here.

PROCEDURE


  1. CHECK COMMUNICATION SERVICE CONDITION


    1. Move the vehicle.


      1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.


    NEXT

  2. CHECK DTC


    1. Clear the DTC Click here.

    2. Check for DTCs and check if the same trouble occurs again.

      OK
      No DTC is output.

    NG

    DCM CHECK Click here

    OK

    GO TO DTC CHART Click here

  3. DCM CHECK


    1. Enter diagnostic mode Click here.

    2. A01ERP2

      Select "Failure Diagnosis" on the Service Menu screen.

    3. A01ENW3

      Select "DCM Check" on the Failure Diagnosis screen to perform the DCM Check.

    4. A01ESHD

      Touch "DCM Check" to perform the DCM Check.

      Result
      Result Proceed to

      • DCM Check cannot be performed.

      • OK" is displayed for the result of DCM Check.

      		 A
      "No Service" is displayed for the result of DCM Check. B
      "OFF LINE" is displayed for the result of DCM Check. C
      "NO CARRIER" is displayed for the result of DCM Check. D
      Other results are displayed for the result of DCM Check. E

      Tech Tips

      If the vehicle is moved while the screen is displayed, select "DCM Check" again to renew the result.


    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAG Click here

    D

    CONTACT G-BOOK SUPPORT CENTER

    E

    DCM CHECK Click here

    A

  4. CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the Service Menu screen.

        A01ERP2

      3. Select "G-BOOK Information for Contract" on the Service Information screen.

        A01ES2Q

      4. Check the flag information item.

        A01EO9O

    2. Check the device information.


      1. Select "DCM Information" on the Service Information screen.

        A01ES2Q

      2. Check the following items on the DCM Information screen.

        A01EMW5
        Item Content
        Tel No Check if the DCM phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the DCM serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        System does not return to normal. A
        System returns to normal. B

    B

    END

    A

  5. CHECK MULTI-MEDIA MODULE RECEIVER ASSEMBLY (USBV, USBG)


    1. A01ENKME07
      Text in Illustration
      *1

      Component without harness connected

      (Multi-media Module Receiver Assembly)

      Disconnect the F81 multi-media module receiver assembly connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      F81-2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Switch Condition Specified Condition
      F81-4 (USBV) - F81-2 (USBG) Engine switch on (ACC) 4.75 to 5.25 V

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

  6. CHECK HARNESS AND CONNECTOR (MULTI-MEDIA MODULE RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the multi-media module receiver assembly and the telematics transceiver for any installation or connection problems.

    2. Disconnect the F81 multi-media module receiver assembly connector.

    3. Disconnect the P3 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      F81-1-1 (USB-) - P3-1-1 (USB-) Always Below 1 Ω
      F81-1-2 (USB+) - P3-1-2 (USB+) Always Below 1 Ω
      F81-1-3 (USBS) - P3-1-3 (USBS) Always Below 1 Ω
      F81-2 (USBG) - P3-2 (USBG) Always Below 1 Ω
      F81-4 (USBV) - P3-4 (USBV) Always Below 1 Ω
      F81-1-1 (USB-) - Body ground Always 10 kΩ or higher
      F81-1-2 (USB+) - Body ground Always 10 kΩ or higher
      F81-1-3 (USBS) - Body ground Always 10 kΩ or higher
      F81-2 (USBG) - Body ground Always 10 kΩ or higher
      P3-4 (USBV) - Body ground Always 10 kΩ or higher

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  7. CHECK RECEPTION LEVEL


    1. A01EPI6E01

      Check the reception level.


      1. Check the reception level of the DCM.

        Tech Tips


        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the DCM reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

    B

    Click here

    A

  8. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a known good one and check if the same problem occurs again Click here.

      OK
      The system returns to normal.

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY

    OK

    END (TELEMATICS TRANSCEIVER IS DEFECTIVE)

  9. DCM CHECK


    1. A01ESHD

      Touch "DCM Check" to perform the DCM Check.

      Result
      Result Proceed to
      "RESTRICTION" is displayed for the result of DCM Check. A
      "NO ANTENNA" is displayed for the result of DCM Check. B
      "ERROR" is displayed for the result of DCM Check. C
      "PLL LOCK" is displayed for the result of DCM Check. D
      "TIME OUT" is displayed for the result of DCM Check. E

      Tech Tips

      If the vehicle is moved while the screen is displayed, select "DCM Check" again to renew the result.


    B

    Click here

    C

    CHECK PROBLEM SYMPTOM (ENGINE SWITCH off to on [ACC]) Click here

    D

    CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER - BATTERY AND BODY GROUND) Click here

    E

    DCM CHECK AGAIN

    A

    RETRY AFTER WAITING FOR 10 TO 30 MINUTES

  10. INSPECT TELEPHONE ANTENNA ASSEMBLY


    1. Check the installation condition.


      1. Check the telephone antenna assembly for any installation problems.

        OK
        The telephone antenna assembly is installed correctly.
    2. A01ES3XE02
      Text in Illustration
      *1 Telephone Antenna Assembly

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 2 Always 4 to 11 kΩ

    NG

    REPLACE TELEPHONE ANTENNA ASSEMBLY

    OK

  11. INSPECT TELEPHONE ANTENNA CORD SUB-ASSEMBLY


    1. A01ERW1E01

      Disconnect the telephone antenna cord sub-assembly connector from the telephone antenna assembly.

    2. A01ERIDE01

      Disconnect the telephone antenna cord sub-assembly connector from the telematics transceiver.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      1 - 1 Always Below 1 Ω
      1 - Body ground Always 10 kΩ or higher
      Text in Illustration
      *1

      Front view of telephone antenna cord sub-assembly connector

      (to Telephone Antenna Assembly)
      *2

      Front view of telephone antenna cord sub-assembly connector

      (to Telematics Transceiver)

    NG

    REPLACE TELEVISION ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  12. CHECK TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a known good one and check if the same problem occurs again Click here.

    2. Recheck for DTCs and check if the same trouble occurs again Click here.

      OK
      No DTC is output.

    NG

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    OK

    END (TELEMATICS TRANSCEIVER IS DEFECTIVE)

  13. CHECK CONTRACT FLAG


    1. Enter diagnostic mode Click here.

    2. A01ERP2

      Select "Service Information" on the Service Menu screen.

    3. A01ES2Q

      Select "G-BOOK Information for Contract" on the Service Information screen.

    4. A01ESBL

      Check if the flag information shown in the illustration indicates "1".

    5. Turn the engine switch off and then on (ACC).

    6. Check again if the flag information shown in the illustration indicates "1".

    7. Recheck the problem symptom.


      1. Select G-BOOK.com and perform the contract setting procedure again.

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal. A
        Contract flag indicates "1" but the problem symptom recurs. B
        Contract flag does not indicate "1" and the problem symptom recurs. C

    B

    REPLACE TELEMATICS TRANSCEIVER

    C

    CONTACT G-BOOK SUPPORT CENTER

    A

    END

  14. CHECK PROBLEM SYMPTOM (ENGINE SWITCH off to on [ACC])


    1. Turn the engine switch off and then on (ACC).

    2. Check if the problem symptom recurs.

      Result
      Result Proceed to
      System returns to normal. A
      System does not return to normal. B

    B

    REPLACE TELEMATICS TRANSCEIVER

    A

    END

  15. CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER - BATTERY AND BODY GROUND)


    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

    REPLACE TELEMATICS TRANSCEIVER Click here