NAVIGATION SYSTEM (for Radio and Display Type) Confirm Vehicle Headunit Functionality

INSPECTION PROCEDURE

PROCEDURE

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Result
      Result Proceed to Cellular phone is compatible A Cellular phone is not compatible B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CONFIRM CELLULAR PHONE SIGNAL

   1. A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)

   NEXT

3. CONFIRM IF THE CUSTOMER'S CELLUAR PHONE CAN BE PAIRED TO THE VEHICLE

   1. Pair the customer's cellular phone to the vehicle.

      Result
      Result Proceed to Cellular phone is not successfully paired A Cellular phone is successfully paired B

   B

   CHECK ENTUNE APPS FUNCTION WHEN PAIRED Click here

   A

4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

   1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result
      Result Proceed to Cellular phone is successfully paired A Cellular phone is not successfully paired B

      Note

      Do not reset the customer's cellular phone without the permission of the customer.

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

   B

   PERFORM ENTUNE RESET PROCEDURE Click here

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5. CHECK ENTUNE APPS FUNCTION WHEN PAIRED

   1. Proceed to the appropriate section based on the customer concern in the table below.

      Result
      Customer Concern Proceed to Head unit data apps (e.g. internet search) do not function properly A Head unit internet radio apps do not function properly B

      Tech Tips

      This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

   B

   CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE Click here

   A

6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data app (e.g. internet search) does not function properly A Head unit data app (e.g. internet search) functions properly B

   B

   END (NO PROBLEM WAS FOUND)

   A

7. CHECK DATA APPS FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

   1. Make sure that a known good cellular phone is paired with vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data app (e.g. internet search) functions properly A Head unit data app (e.g. internet search) does not function properly B

      Tech Tips

      For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

   B

   PERFORM ENTUNE RESET PROCEDURE Click here

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

8. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet radio app on the head unit.

   3. Check that the audio can be heard through the vehicle's speakers.

      Result
      Result Proceed to Head unit internet radio app does not function properly A Head unit internet radio app functions properly B

   B

   END (NO PROBLEM WAS FOUND)

   A

9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

   1. Make sure that a known good cellular phone is paired with the vehicle.

   2. Start an internet radio app on the head unit.

   3. Check that the audio can be heard through the speakers.

      Result
      Result Proceed to Head unit internet radio app does not function properly using a known good phone A Head unit internet radio app functions properly using known good phone B

      Note

      Do not reset the customer's cellular phone without the permission of the customer.

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

   B

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   A

10. PERFORM ENTUNE RESET PROCEDURE

    1. Perform Entune reset procedure Click here.

       Result
       Result Proceed to The problem symptom has been repaired A The problem symptom has not been repaired B

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    A

    END