NAVIGATION SYSTEM (for Radio and Display Type) Confirm Cellular Phone Functionality

INSPECTION PROCEDURE

PROCEDURE

  1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

    1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Result
      Result Proceed to
      Cellular phone is compatible A
      Cellular phone is not compatible B

      Tech Tips

        It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

    B

    RECOMMEND COMPATIBLE CELLULAR PHONE

    A

  2. CONFIRM CELLULAR PHONE SIGNAL

    1. A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)

    NEXT

  3. CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

    1. Turn the cellular phone on.

    2. Check that the Entune app has been downloaded.

      Result
      Result Proceed to
      Entune app has been not downloaded A
      Entune app has been downloaded B
    B

    CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Click here

    A

  4. DOWNLOAD ENTUNE APP

    1. Download the Entune app.

      Result
      Result Proceed to
      App downloaded successfully A
      App did not download successfully B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.

    B

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

  5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

    1. Start the Entune app on the customer's cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the customer's account information.

      Result
      Result Proceed to
      Sign in to app is not successful A
      Sign in to app is successful B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

    B

    CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

    A

  6. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT)

    1. Start the Entune app on the customer's cellular phone.

    2. Sign out of the customer's account (if currently signed in).

    3. Sign in using a known good Entune account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in using demo account is successful A
      Sign in using demo account is not successful B

      Tech Tips

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.

      • If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune or contact Entune customer support for account status verification.

    B

    CONFIRM ENTUNE SERVICES ARE AVAILABLE Click here

    A

    CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

  7. CONFIRM ENTUNE SERVICES ARE AVAILABLE

    1. Start the Entune app on a known good cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the dealers demo account information.

      Result
      Result Proceed to
      Sign in to app is successful A
      Sign in to app is not successful B

      Note

      Do not reset the customer's cellular phone without the permission of the customer.

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

    B

    ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

  8. CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

    1. Sign in to the Entune app on the customer's cellular phone.

    2. Start a search app (e.g. Bing) within the Entune app.

    3. Check that a search can be made.

      Result
      Result Proceed to
      App search is successful A
      App search is not successful B
    B

    RECORD ERROR MESSAGES IF PRESENT Click here

    A

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

  9. CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    1. Sign in to the Entune app on a known good cellular phone.

    2. Start a search app (e.g. Bing) within the Entune app.

    3. Check that a search can be made.

      Result
      Result Proceed to
      App search is successful A
      App search is not successful B

      Note

      Do not reset the customer's cellular phone without the permission of the customer.

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    B

    RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN