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POWER WINDOW CONTROL SYSTEM (for Models with Jam Protection Function on 4 Windows), Diagnostic DTC:B2311

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DTC Code DTC Name
B2311 Power Window Motor Malfunction
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DESCRIPTION

The power window regulator motor is driven by operating the power window regulator switch. The power window regulator motor consists of the motor, regulator and ECU.

This DTC is stored when the power window regulator motor has a malfunction, or the ECU built into the power window regulator motor determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

Tip:

This DTC may be stored for all the windows.

Note:

  • When the power window regulator motor is reinstalled or replaced, the power window control system must be initialized.

  • After a door glass or a door glass run has been replaced, the jam protection function may operate unexpectedly when the auto up function is used. In such cases, the auto up function can be resumed by repeating the following operation at least 5 times:


    1. Close the power window by fully pulling up the power window switch and holding it in the auto up position.

    2. Open the power window by fully pushing down the switch.

Table 1. Front Power Window Regulator Motor LH
DTC Code DTC Detection Condition Trouble Area
B2311

  • When either condition below is met:


    1. The power window regulator motor malfunctions.

    2. When the ECU in the power window regulator motor determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

  • Battery disconnection when ignition switch ON

  • Power window regulator motor

  • Incorrect installation of power window components

  • Overheated power window regulator motor
Table 2. Front Power Window Regulator Motor RH
DTC Code DTC Detection Condition Trouble Area
B2311

  • When either condition below is met:


    1. The power window regulator motor malfunctions.

    2. When the ECU in the power window regulator motor determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

  • Battery disconnection when ignition switch ON

  • Power window regulator motor

  • Incorrect installation of power window components

  • Overheated power window regulator motor
Table 3. Rear Power Window Regulator Motor LH
DTC Code DTC Detection Condition Trouble Area
B2311

  • When either condition below is met:


    1. The power window regulator motor malfunctions.

    2. When the ECU in the power window regulator motor determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

  • Battery disconnection when ignition switch ON

  • Power window regulator motor

  • Incorrect installation of power window components

  • Overheated power window regulator motor
Table 4. Rear Power Window Regulator Motor RH
DTC Code DTC Detection Condition Trouble Area
B2311

  • When either condition below is met:


    1. The power window regulator motor malfunctions.

    2. When the ECU in the power window regulator motor determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

  • Battery disconnection when ignition switch ON

  • Power window regulator motor

  • Incorrect installation of power window components

  • Overheated power window regulator motor
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INSPECTION PROCEDURE

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PROCEDURE


  1. Click here

    PERFORM ACTIVE TEST USING INTELLIGENT TESTER (POWER WINDOW)


    1. Select the Active Test, use the intelligent tester to generate a control command, and then check that each power window regulator motor operates (Click here).

      CAUTION:

      Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function does not operate.

      Table 5. D-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Driver side power window OFF/UP/DOWN -
      Table 6. P-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Front passenger side power window OFF/UP/DOWN -
      Table 7. RL-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Rear LH side power window OFF/UP/DOWN -
      Table 8. RR-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Rear RH side power window OFF/UP/DOWN -
      OK
      Each power window motor operates.
      Table 9. Result
      Result Proceed to
      OK A
      NG (Front LH side power window) B
      NG (Front RH side power window) C
      NG (Rear LH side power window) D
      NG (Rear RH side power window) E

  2. Click here

    PERFORM INITIALIZATION


    1. Initialize the power window regulator motor (Click here).

    2. Check that each power window operates normally by opening and closing the window (Click here).

      OK
      Each power window operates normally.
      Table 10. Result
      Result Proceed to
      OK A
      NG (Front LH side power window) B
      NG (Front RH side power window) C
      NG (Rear LH side power window) D
      NG (Rear RH side power window) E

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    CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY


    1. Check that the power window components are installed correctly.

      OK
      Power window components are installed correctly.
      Tip:

      When the power window components are installed correctly, the problem has been caused by battery disconnection while the ignition switch is ON or the motor being overheated.


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    END

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    INSTALL PARTS CORRECTLY

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    REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY LHClick here

  7. Click here

    REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY RHClick here

  8. Click here

    REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY LHClick here

  9. Click here

    REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY RHClick here