NAVIGATION SYSTEM Cannot Establish Wi-Fi Connection

INSPECTION PROCEDURE

Note

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System Click here.

PROCEDURE


  1. CHECK "Wi-Fi" CONNECTION SETTING


    1. Check that the "Wi-Fi" connection setting is on.

      Result
      Result Proceed to
      "Wi-Fi" connection setting is on. A
      "Wi-Fi" connection setting is off. B

    B

    CHANGE "Wi-Fi" CONNECTION SETTING TO ON

    A

  2. CHECK "Wi-Fi" ACCESS POINT


    1. Check the "Wi-Fi" access point which the in-vehicle device is trying to connect to.

      Result
      Result Proceed to
      The in-vehicle device is trying to connect to the "Wi-Fi" access point of a portable device such as a mobile "Wi-Fi" router or tethering device. A
      The in-vehicle device is trying to connect to a "Wi-Fi" access point other than a portable device. B

      Tech Tips

      This diagnostic procedure is only for connecting to a "Wi-Fi" access point of a portable device inside the vehicle.


    B

    USE PORTABLE DEVICE

    A

  3. PERFORM "Wi-Fi" CONNECTION


    1. Bring a portable device to be used to establish a "Wi-Fi" connection into the cabin and perform "Wi- Fi" connection again near the in-vehicle device.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

    B

    CHECK CONNECTION TO "Wi-Fi" ACCESS POINT Click here

    A

    END

  4. CHECK CONNECTION TO "Wi-Fi" ACCESS POINT


    1. Check the conditions and procedure for establishing a "Wi-Fi" connection, and perform "Wi-Fi" connection again.

      Tech Tips


      • Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.

      • As there may be wave interference, disconnect other "Wi-Fi" compatible devices or "Bluetooth" compatible devices before establishing a "Wi-Fi" connection.

      • A "Wi-Fi" connection may not be able to be established in a region other than where the vehicle was sold.

      • Customer operation may be required when establishing a "Wi-Fi" connection.

      • A "Wi-Fi" connection can be established manually or automatically.

      • There are 3 ways to establish a manual connection: Connecting using simple setting, connecting by searching for a "Wi-Fi" access point and inputting a password, and connecting by inputting an SSID and password.

      • Even though an automatic connection is enabled, a connection can be established only when a "Wi-Fi" access point with the same SSID and password that were used for a previous connection exists.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

    B

    CHECK WAVE INTERFERENCE Click here

    A

    END

  5. CHECK WAVE INTERFERENCE


    1. Check for wave interference while a "Wi-Fi" connection is established.


      1. Using the GTS, check ""Wi-Fi" Connection History" and proceed to the following step Click here.

        Result
        Result Proceed to
        "Received Signal Strength" is "-71dBm" or less. A
        "Data Rate" is "10Mbps" or less.
        "Packet Error Rate" is "5%" or more.
        None of the above. B

    B

    DETERMINE CAUSE OF "Wi-Fi" CONNECTION FAILURE Click here

    A

    ESTABLISH "Wi-Fi" CONNECTION IN AREA WITH LITTLE WAVE INTERFERENCE

  6. DETERMINE CAUSE OF "Wi-Fi" CONNECTION FAILURE


    1. Determine the cause of "Wi-Fi" connection failure.


      1. Using the GTS, check ""Wi-Fi" Connection History" and proceed to the following step Click here.

        Result
        Result Cause Proceed to
        "Timeout" and "AP Connection Error (WPS)" are displayed. Portable device was not operated. A
        "Authentication Failure" and "AP Connection Error" are displayed. Wrong password was input on a portable device.
        "Authentication Failure" and "AP Connection Error (WPS)" are displayed.
        "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle due to a wrong SSID being input.
        "Communication Error" and "AP Connection Error (WPS)" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle.
        "Timeout" and "AP Connection Error" are displayed. There was no response as the portable device was turned off. B
        "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as the portable device was turned off after searching for a "Wi-Fi" access point near the vehicle.
        "Communication Error" and "AP Connection Error (WPS)" are displayed.
        Any of the "Result" column items and "DHCP Connection Error" are displayed. Although a "Wi-Fi" connection has been established, there is a malfunction in a "Wi- Fi" compatible function. C
        Any of the "Result" column items and "DNS Connection Error" are displayed.
        Any of the "Result" column items and "HTTP Connection Error" are displayed.
        Any of the "Result" column items and "Other Error" are displayed.
        "Other Failure" and "AP Connection Error" are displayed. An error other than above occurred. D
        "Other Failure" and "AP Connection Error (WPS)" are displayed.

    B

    RECHARGE PORTABLE DEVICE

    C

    REFER TO PROCEDURE FOR FUNCTIONS THAT USE "Wi-Fi" CONNECTION

    D

    REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY Click here

    A

    CHECK THE OPERATION OF PORTABLE DEVICE