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TELEMATICS SYSTEM Telematics Transceiver Malfunction

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DTC Code DTC Name
  Telematics Transceiver Malfunction
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CAUTION / NOTICE / HINT

Note:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK (Click here).

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PROCEDURE


  1. Click here

    MOVE VEHICLE


    1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.


  2. Click here

    CHECK DTC OUTPUT


    1. Clear the DTCs (Click here).

    2. Recheck for DTCs and check that no DTCs are output.

      Result
      Result Proceed to
      DTCs are output A
      No DTCs are output B

  3. Click here

    PERFORM DCM CHECK


    1. DCM Check


      1. Enter diagnostic mode (Click here).

      2. A00059Q

        Select "Failure Diagnosis" on the "Service Menu" screen.

      3. A0008T2

        Select "DCM Check" on the "Failure Diagnosis" screen.

      4. A0005LL

        Touch "DCM Check" to perform the DCM Check.

        Result
        Result Proceed to

        • DCM Check cannot be performed

        • "OK" is displayed for the result of DCM Check

        		 A
        "OFF LINE" is displayed for the result of DCM Check B
        "No Service" is displayed for the result of DCM Check C
        "NO CARRIER" is displayed for the result of DCM Check D
        Other Result is displayed E
        Tip:

        If the vehicle is moved while the screen is displayed, select "Back" again to renew the result.


  4. Click here

    CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode (Click here).

      2. A00059Q

        Select "Service Information" on the "Service Menu" screen.

      3. A0009BA

        Select "G-BOOK Info for Contract" on the "Service Information" screen.

      4. A0003MZ

        Check the flag information item.

    2. Check the device information.


      1. A0009BA

        Select "DCM Information" on the "Service Information" screen.

      2. A0003SR

        Check the following items on the "DCM Information" screen.

        Item Content
        Tel No Check if the telematics transceiver phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the telematics transceiver serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them about the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tip:

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        Problem symptom recurs A
        System returns to normal B

  5. Click here

    INSPECT MULTI-MEDIA MODULE RECEIVER ASSEMBLY (USBV, USBG)


    1. Disconnect the H158 multi-media module receiver assembly connector.

    2. A0003HOE01

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H158-2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      H158-4 (USBV) - H158-2 (USBG) Power switch on (IG) 4.75 to 5.25 V
      Table 1. Text in Illustration
      *a

      Component without harness connected

      (Multi-media Module Receiver Assembly)

  6. Click here

    CHECK HARNESS AND CONNECTOR (MULTI-MEDIA MODULE RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)


    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the multi-media module receiver assembly and the telematics transceiver for any installation or connection problems.

    2. Disconnect the H158 multi-media module receiver assembly connector.

    3. Disconnect the H159 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H158-4 (USBV) - H159-4 (USBV) Always Below 1 Ω
      H158-2 (USBG) - H159-2 (USBG) Always Below 1 Ω
      H159-4 (USBV) - Body ground Always 10 kΩ or higher
      H159-2 (USBG) - Body ground Always 10 kΩ or higher
      Standard Resistance (USB Cable)
      Tester Connection Condition Specified Condition
      H158-1-2 (USB+) - H159-1-2 (USB+) Always Below 1 Ω
      H158-1-1 (USB-) - H159-1-1 (USB-) Always Below 1 Ω
      H158-1-3 (USBS) - H159-1-3 (USBS) Always Below 1 Ω
      H159-1-2 (USB+) - Body ground Always 10 kΩ or higher
      H159-1-1 (USB-) - Body ground Always 10 kΩ or higher
      H159-1-3 (USBS) - Body ground Always 10 kΩ or higher

    • OKClick here
    • NG

      REPAIR OR REPLACE HARNESS OR CONNECTOR

  7. Click here

    CHECK RECEPTION LEVEL


    1. A00087VE01
      Table 2.
      *1 poor
      *2 good

      Check the reception level.


      1. Check the reception level of the telematics transceiver.

        Tip:

        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

  8. Click here

    REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a new or known good one and check if the same problem occurs again (Click here).

      OK
      The system returns to normal.

    • OK

      END (TELEMATICS TRANSCEIVER WAS DEFECTIVE)

    • NG

      REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY (Click here)

  9. Click here

    CHECK RESULT OF DCM CHECK


    1. Proceed to the next step based on the result of DCM Check.

      Result
      Result Proceed to
      "NO ANT" is displayed for the result of DCM Check A
      "ERROR" is displayed for the result of DCM Check B
      "PLL NG" is displayed for the result of DCM Check C
      "RESTRICTION" is displayed for the result of DCM Check D
      "TIME OUT" is displayed for the result of DCM Check E

  10. Click here

    INSPECT TELEPHONE ANTENNA ASSEMBLY


    1. Check the installation condition.


      1. Check the telephone antenna assembly for any installation problems.

        OK
        The telephone antenna assembly is installed correctly.

    2. Remove the telephone antenna assembly (Click here).

    3. A00096WE21

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      4 - 4a Always 4 to 11 kΩ
      Table 3. Text in Illustration
      *a

      Component without harness connected

      (Telephone Antenna Assembly)

  11. Click here

    INSPECT NO. 3 ANTENNA CORD SUB-ASSEMBLY


    1. Disconnect the No. 3 antenna cord sub-assembly connector from the telephone antenna assembly.

    2. Disconnect the No. 3 antenna cord sub-assembly connector from the No. 2 floor wire.

    3. A0004GME02

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      A-4 - B-3 Always Below 1 Ω
      A-4a - B-3a Always Below 1 Ω
      A-4 - Body ground Always 10 kΩ or higher
      A-4a - Body ground Always 10 kΩ or higher
      Table 4. Text in Illustration
      *a

      Front view of No. 3 antenna cord sub-assembly connector

      (to Telephone Antenna Assembly)
      *b

      Front view of No. 3 antenna cord sub-assembly connector

      (to No. 2 Floor Wire)

  12. Click here

    CHECK HARNESS AND CONNECTOR (NO. 2 FLOOR WIRE)


    1. Disconnect the No. 2 floor wire connector from No. 3 antenna cord sub-assembly.

    2. Disconnect the No. 2 floor wire connector from the telematics transceiver.

    3. A0007EXE01

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      Q31-3 - Q33-1 Always Below 1 Ω
      Q31-3a - Q33-1a Always Below 1 Ω
      Q33-1 - Body ground Always 10 kΩ or higher
      Q33-1a - Body ground Always 10 kΩ or higher
      Table 5. Text in Illustration
      *a

      Front view of No. 2 floor wire connector

      (to No. 3 Antenna Cord Sub-assembly)
      *b

      Front view of No. 2 floor wire connector

      (to Telematics Transceiver)

    • OKClick here
    • NG

      REPAIR OR REPLACE HARNESS OR CONNECTOR

  13. Click here

    REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver with a new or known good one and check if the same problem occurs again (Click here).

      OK
      The system returns to normal.

    • OK

      END (TELEMATICS TRANSCEIVER WAS DEFECTIVE)

    • NG

      REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY (Click here)

  14. Click here

    CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode (Click here).

      2. A00059Q

        Select "Service Information" on the "Service Menu" screen.

      3. A0009BA

        Select "G-BOOK Info for Contract" on the "Service Information" screen.

      4. A0008GZ

        Check if the flag information indicates "1" as shown in the illustration.

      5. Turn the power switch off and then on (ACC).

      6. Check again if the flag information indicates "1" as shown in the illustration.

    2. Recheck the problem symptom.


      1. Select "G-BOOK.com" and perform the contract procedure again (Click here).

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal A
        Contract flag indicates "1" but the problem symptom recurs B
        Contract flag does not indicate "1" and the problem symptom recurs C

    • A

      END

    • B

      REPLACE TELEMATICS TRANSCEIVER (Click here)

    • C

      CONTACT G-BOOK SUPPORT CENTER

  15. Click here

    CHECK PROBLEM SYMPTOM AFTER POWER SWITCH IS TURNED OFF TO ON (ACC)


    1. Check for the problem symptom.


      1. Turn the power switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result
        Result Proceed to
        The system returns to normal A
        The system does not return to normal B

    • A

      END

    • B

      REPLACE TELEMATICS TRANSCEIVER (Click here)

  16. Click here

    CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)


    1. Disconnect the H101 telematics transceiver connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      H101-4 (E) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      H101-1 (+B) - H101-4 (E) Power switch off 11 to 14 V
      H101-8 (ACC) - H101-4 (E) Power switch on (ACC) 11 to 14 V
      H101-7 (IG2) - H101-4 (E) Power switch on (IG) 11 to 14 V

    • OK

      REPLACE TELEMATICS TRANSCEIVER (Click here)

    • NG

      REPAIR OR REPLACE HARNESS OR CONNECTOR