G-BOOK SYSTEM Communication Access Failed

PROCEDURE


  1. CHECK PROBLEM SYMPTOM


    1. Perform procedures indicated by the displayed message and check if the problem symptom recurs.

      Displayed Message Cause Check Item
      A message is displayed indicating to try again after waiting for a while because the information cannot be retrieved due to a busy line, etc.

      • Other communication error

      • DCM malfunction

      • Excessive number of retries to access

      • PPP certification error

      • Error other than PPP certification

      • No available sockets

      • No response from the G-BOOK center for a certain period of time after a request is sent

      • HTTP error

      		 Wait for a while, perform the operation again and check if the problem symptom recurs.*1
      A message is displayed indicating to try again because the information was not able to be retrieved.
      A message is displayed continuously indicating to try again after moving the vehicle because the center cannot be accessed, as the screen cannot be displayed due to a busy line, etc. Transmission from the DCM is restricted. Wait for a while, perform the operation again and check if the problem symptom recurs.*1
      A message is displayed indicating to move the vehicle to a communication service area as it is outside a service area.

      • Vehicle is outside the communication service area

      • Service becomes unavailable during communication

      		 Move the vehicle to a communication service area, perform the operation again and check if the problem symptom recurs.

      Tech Tips

      *1: If this message is temporarily displayed, there is a problem with the radio wave signal conditions or the base station was busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is).


    NEXT

  2. MOVE VEHICLE


    1. Move the vehicle.


      1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

        Result
        Result Proceed to
        System returns to normal. A
        System does not return to normal. B

    A

    END

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here