| Symptom | Suspected Area | Link |
|---|---|---|
| Solar charging system power generation malfunction | ECU power source circuit | |
| Solar charging system power generation malfunction |
CUSTOMER PROBLEM ANALYSIS
| Confirmation item | Description |
|---|---|
| Vehicle Specifications | Vehicle Model / VIN (Vehicle Identification Number) / Vehicle Registration Date / Date and Time When Vehicle Brought to Workshop / Total Driving Distance /Exterior Color, Interior Color*
|
| Symptoms | Customer Concerns Example: Solar charging is not performed even though the amount of solar radiation is sufficient, solar charging performance has decreased, etc. |
| Solar Charging Warning Light Illumination | Can be used to judge if a solar charging system malfunction has been detected. |
| Date/Time Symptom Was Noticed | - |
| Weather | Conditions such as if it was sunny, cloudy or rainy, existence of thunder/lightning, ambient temperature, etc. Useful for estimating the amount of solar radiation when the malfunction occurred. |
| Frequency of Occurrence | The number of times the malfunction has occurred. (Every time. Some time, Only one time) |
| Use of Sunshade | Useful for estimating the cabin temperature. |
| Existence of Window Film/Tint | Front Windows (% IR Rejection) / Rear Windows (% IR Rejection) / None Useful for estimating the cabin temperature. |
| Power Switch State | OFF / ACC / IG / READY Useful for estimating the charging state of the solar battery. |
| Charging AC Voltage | 100V Series / 200V Series / Not usually plug-in charged Useful for estimating the charging state of the HV battery. |
| Total Lifetime Generated Power | Wh |
| Solar Roof Dirt/Damage | Useful for estimating the charging state of the solar battery. |
| Shadow Over Roof When Malfunction Occurred | Useful for estimating the charging state of the solar battery. |
| Repair History | History of previous repairs can be useful for troubleshooting. |
| Location Vehicle Parked When Malfunction Occurred | Home / Not Home / Parking Location Details (Orientation of the vehicle, Address, etc.) Useful for estimating the amount of solar radiation when the malfunction occurred. |
| Usual Parking Location | Parking Location Details (Location, Orientation of the vehicle, Address, etc.) Useful for estimating the amount of electricity generated normally. |
| Main Use of Vehicle | Commuting / Leisure or Shopping / Business / Other (Average daily driving distance, etc.) |
| Frequency of Use of Vehicle | Weekdays / Weekends / Occasionally |
| Optional Components | In particular, check for optional components related to the electrical system, such as ones which use a constant (+B) power supply or IG power supply. |
| Usual Plug-in Charging Method | 100V Series / 200V Series / Not usually plug-in charged Immediately after Returning Home / Before Departing / Not at Home |
| Existence of Modifications | Modifications which draw power from the solar charging system. |
| Roof Condition |
Useful for estimating the amount of electricity generated normally. |
| Confirmation Item | Reply | Detail Explanation |
|---|---|---|
| When Malfunction Occurred | Summer |
|
| Winter, early morning, dusk |
|
|
| Weather When Malfunction Occurred | Not clear and sunny |
|
| Location Vehicle Was Parked | On a hill, etc. (Location where angle of incidence of sunlight to solar panel is small) |
|
| Location Vehicle Was Parked | Parked facing south, etc. (cabin temperature became high) |
|
| Location Vehicle Was Parked | Shadow over solar roof |
|
| Power Switch State | ACC, IG |
|
| Plug-in Charging State | Plug-in charging | When plug-in charging is being performed, the solar charging system will be suspended. |
| HV Battery SOC (Displayed on Multi-information Display) | Approximately 90% |
|
| Existence of Optional Components | Shadow over solar roof (due to roof rack, etc.) |
|
| Other | Power supply (Auxiliary battery) |
|
| HV battery heater operated |
|
|
| Remote air conditioning system operated |
|