AUDIO AND VISUAL SYSTEM Cellular Phone Registration Failure

PROCEDURE


  1. CHECK USAGE CONDITION


    1. Check that the vehicle and cellular phone meet the following conditions:

      Note

      If changing cellular phone settings, updating software, etc. is necessary, make sure to obtain the permission of the customer before performing it.


      • The cellular phone is "Bluetooth" compatible.

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      • The "Bluetooth" setting of the cellular phone is on.

      • The operating system and software of the cellular phone are the latest versions.

      • There are no other radio wave emitting devices ("Wi-Fi" communication device, etc.) in the cabin.

    2. Register the cellular phone as a connected device again and check if it is registered correctly.

      Tech Tips

      If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B
  2. RESTART CELLULAR PHONE


    1. Restart the cellular phone.

    2. Turn the power switch off.

    3. Turn the power switch on (ACC).

    4. Register the cellular phone as a connected device again and check if it is registered correctly.

      Tech Tips

      If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B
  3. BRING CELLULAR PHONE NEAR IN-VEHICLE DEVICE


    1. Place the cellular phone close to the radio and display receiver assembly.

    2. Register the cellular phone as a connected device again and check if it is registered correctly.

      Tech Tips

      If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B
  4. CLEAR REGISTERED DEVICE INFORMATION


    1. Clear all "Bluetooth" devices registered to the cellular phone and radio and display receiver assembly.

    2. Register the cellular phone as a connected device again and check if it is registered correctly.

      Tech Tips

      If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B
  5. CHECK USING ANOTHER VEHICLE


    1. Check if the cellular phone can be registered normally to another "Bluetooth" compatible vehicle of the same model.

      Tech Tips


      • Make sure to obtain the customer's permission to perform this procedure.

      • After the inspection, clear the registered information and usage history acquired during the inspection.

      • If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B
  6. CHECK USING A KNOWN GOOD CELLULAR PHONE


    1. Using a known good "Bluetooth" compatible cellular phone, register the cellular phone and check that it is registered correctly.

      Tech Tips


      • Make sure to obtain the customer's permission to perform this procedure.

      • After the inspection, clear the registered information and usage history acquired during the inspection.

      • If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.

      Result
      Result Proceed to
      Cellular phone can be registered. A
      Cellular phone cannot be registered. B

    A
    B