NAVIGATION SYSTEM Confirm Cellular Phone Functionality

PROCEDURE

1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Result
      Result Proceed to Cellular phone is compatible A Cellular phone is not compatible B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CHECK CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Toyota Link services.)

      Result
      Proceed to NEXT

   
   

   NEXT

3. CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Toyota Link app has been downloaded.

      Result
      Result Proceed to Toyota Link app has been not downloaded A Toyota Link app has been downloaded B

   
   

   B

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Click here

   A

4. DOWNLOAD TOYOTA LINK APP

   
   

   1. Download the Toyota Link app.

      Result
      Result Proceed to Toyota Link app downloaded successfully A Toyota Link app did not download successfully B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.

   
   

   B

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   A

5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result
      Result Proceed to Sign in to app is successful A Sign in to app is not successful B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   

   B

   CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

   A

6. RECORD ERROR MESSAGES IF PRESENT

   Result
   Proceed to NEXT

   
   

   NEXT

7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in using demo account is successful A Sign in using demo account is not successful B

      Tech Tips

      
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.

      • If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com.au or contact Toyota Link customer support for account status verification.

   
   

   A

   CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

   B

8. CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE

   
   

   1. Start the Toyota Link app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the dealers demo account information.

      Result
      Result Proceed to Sign in to app is successful A Sign in to app is not successful B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

   
   

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   B

   TOYOTA LINK SERVICES ARE CURRENTLY UNAVAILABLE

9. CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Toyota Link app on the customer's cellular phone.

   2. Start a search app (e.g. Bing) within the Toyota Link app.

   3. Check that a search can be made.

      Result
      Result Proceed to App search is successful A App search is not successful B

   
   

   A

   PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

   B

10. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    

    NEXT

11. CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Toyota Link app on a known good cellular phone.

    2. Start a search app (e.g. Bing) within the Toyota Link app.

    3. Check that a search can be made.

       Result
       Result Proceed to App search is successful A App search is not successful B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN