TELEMATICS SYSTEM Telematics Transceiver Malfunction

CAUTION / NOTICE / HINT

Note

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for G-BOOK.

Click here

PROCEDURE


  1. MOVE VEHICLE


    1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.

      Result
      Proceed to
      NEXT

    NEXT

  2. CHECK DTC OUTPUT


    1. Clear the DTCs.

      Click here


      Body Electrical > Navigation System > Clear DTCs

    2. Recheck for DTCs and check if the same DTC is output again.


      Body Electrical > Navigation System > Trouble Codes
      Result
      Result Proceed to
      No DTCs are output. A
      DTCs are output. B

    B

    GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

    A

  3. PERFORM DCM CHECK


    1. DCM Check


      1. Enter diagnostic mode.

        Click here

      2. Select "Failure Diagnosis" on the "Service Menu" screen.

        A01VMXE

      3. Select "DCM Check" on the "Failure Diagnosis" screen.

        A01VOEZ

      4. Select "DCM Check" to perform the DCM Check.

        A01VNFG
        Result
        Result Proceed to
        DCM Check cannot be performed. A
        "OK" is displayed for the result of DCM Check.
        "OFF LINE" is displayed for the result of DCM Check. B
        "No Service" is displayed for the result of DCM Check. C
        "NO CARRIER" is displayed for the result of DCM Check. D
        "RESTRICTION" is displayed for the result of DCM Check. E
        "NO ANT" is displayed for the result of DCM Check. F
        "ERROR" is displayed for the result of DCM Check. G
        "PLL NG" is displayed for the result of DCM Check. H
        "TIME OUT" is displayed for the result of DCM Check. I

        Tech Tips

        If the vehicle is moved while the screen is displayed, select "Back" to renew the result.


    B

    MOVE VEHICLE

    C

    CHECK CONTRACT FLAG Click here

    D

    CONTACT G-BOOK SUPPORT CENTER

    E

    PERFORM OPERATION (AFTER WAITING FOR 10 TO 30 MINUTES)

    F

    GO TO STEP 8 Click here

    G

    CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF AND ON (ACC)) Click here

    H

    CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE) Click here

    I

    PERFORM DCM CHECK AGAIN

    A

  4. CONTACT G-BOOK SUPPORT CENTER


    1. Check the contract flag.


      1. Enter diagnostic mode.

        Click here

      2. Select "Service Information" on the "Service Menu" screen.

        A01VMXE

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01VNTP

      4. Check the flag information item.

        A01VMV3
    2. A01VNTP

      Check the device information.


      1. Select "DCM Information" on the "Service Information" screen.

      2. Check the following items on the "DCM Information" screen.

        A01VNSR
        Item Content
        Tel No Check if the telematics transceiver phone number is displayed. If the number is displayed, record it.
        DCM Serial Record the telematics transceiver serial number.

    3. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them of the following:


        • Phenomenon: Communication has been initialized but communication is not possible.

        • Flag information

        • Telephone number (Tel No): Not displayed / Displayed number

        • Serial number (DCM Serial): Displayed number

        • VIN

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.

      2. Check for problem symptoms after receiving a call from the G-BOOK support center.

        Result
        Result Proceed to
        System returns to normal. A
        Problem symptom recurs. B

    A

    CHECK PROBLEM SYMPTOM AFTER ENGINE SWITCH IS TURNED OFF TO ON (ACC)

    B

  5. INSPECT RADIO RECEIVER ASSEMBLY

    Result
    Proceed to
    OK
    NG

    1. Disconnect the O134 radio receiver assembly connector.

    2. A01VN2DC10
      *a

      Component without harness connected

      (Radio Receiver Assembly)

      Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      O134-2 (USBG) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      O134-4 (USBV) - O134-2 (USBG) Engine switch on (IG) 4.75 to 5.25 V
      Result
      Proceed to
      OK
      NG

    NG

    REPLACE RADIO RECEIVER ASSEMBLY Click here

    OK

  6. CHECK HARNESS AND CONNECTOR (RADIO RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)

    Result
    Proceed to
    OK
    NG

    1. Check the installation condition.


      1. Check the USB communication cable (digital communication cable) between the radio receiver assembly and telematics transceiver for any installation or connection problems.

    2. Disconnect the O134 radio receiver assembly connector.

    3. Disconnect the O135 telematics transceiver connector.

    4. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      O134-4 (USBV) - O135-4 (USBV) Always Below 1 Ω
      O134-2 (USBG) - O135-2 (USBG) Always Below 1 Ω
      O134-4 (USBV) - Body ground Always 10 kΩ or higher
      O134-2 (USBG) - Body ground Always 10 kΩ or higher
      Standard Resistance (USB Cable)
      Tester Connection Condition Specified Condition
      O134-1-2 (USB+) - O135-1-2 (USB+) Always Below 1 Ω
      O134-1-1 (USB-) - O135-1-1 (USB-) Always Below 1 Ω
      O134-1-3 (USBS) - O135-1-3 (USBS) Always Below 1 Ω
      O135-1-2 (USB+) - Body ground Always 10 kΩ or higher
      O135-1-1 (USB-) - Body ground Always 10 kΩ or higher
      O135-1-3 (USBS) - Body ground Always 10 kΩ or higher
      Result
      Proceed to
      OK
      NG

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  7. CHECK RECEPTION LEVEL


    1. A01VNR0E01
      *1 poor
      *2 good

      Check the reception level.


      1. Check the reception level of the telematics transceiver.

        Tech Tips


        • Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

        • If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

        • If a problem occurred because the G-BOOK contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.

        Result
        Result Proceed to

        • The reception level is not lower than a China Telecom cellular phone.

        • 3 or more bars are displayed for the reception level.

        		 A

        • The reception level is lower than a China Telecom cellular phone.

        • Cannot reach 3 or more bars for the reception level even after moving the vehicle.

        		 B

    A

    GO TO STEP 12 Click here

    B

  8. INSPECT ROOF ANTENNA ASSEMBLY

    Result
    Proceed to
    OK
    NG

    1. B006813C02
      *a

      Component without harness connected

      (Roof Antenna Assembly)

      Remove the roof antenna assembly.

      Click here

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      4 - 4a Always 4 to 11 kΩ
      Result
      Proceed to
      OK
      NG

    NG

    REPLACE ROOF ANTENNA ASSEMBLY Click here

    OK

  9. INSPECT NO. 5 ANTENNA CORD SUB-ASSEMBLY

    Result
    Proceed to
    OK
    NG

    1. A01VMVCC04
      *a

      Component without harness connected

      (No. 5 Antenna Cord Sub-assembly)

      Disconnect the A roof antenna assembly connector.

    2. Disconnect the B No. 5 antenna cord sub-assembly connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      A-4 - B-6 Always Below 1 Ω
      A-4 - Body ground Always 10 kΩ or higher
      B-6 - Body ground Always 10 kΩ or higher
      A-4a - B-6a Always Below 1 Ω
      A-4a - Body ground Always 10 kΩ or higher
      B-6a - Body ground Always 10 kΩ or higher
      Result
      Proceed to
      OK
      NG

    NG

    REPLACE NO. 5 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  10. INSPECT NO. 2 ANTENNA CORD SUB-ASSEMBLY

    Result
    Proceed to
    OK
    NG

    1. A01VNQ2C04
      *a

      Component without harness connected

      (No. 2 Antenna Cord Sub-assembly)

      Disconnect the B No. 2 antenna cord sub-assembly connector.

    2. Disconnect the O137 No. 2 antenna cord sub-assembly connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      B-6 - O137-3 Always Below 1 Ω
      B-6 - Body ground Always 10 kΩ or higher
      O137-3 - Body ground Always 10 kΩ or higher
      B-6a - O137-3a Always Below 1 Ω
      B-6a - Body ground Always 10 kΩ or higher
      O137-3a - Body ground Always 10 kΩ or higher
      Result
      Proceed to
      OK
      NG

    NG

    REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY Click here

    OK

  11. CHECK HARNESS AND CONNECTOR (NO. 2 ANTENNA CORD SUB-ASSEMBLY - TELEMATICS TRANSCEIVER)

    Result
    Proceed to
    OK
    NG

    1. A01VNE5C04
      *a

      Front view of wire harness connector

      (to No. 2 Antenna Cord Sub-assembly)
      *b

      Front view of wire harness connector

      (to Telematics Transceiver)

      Disconnect the O137 No. 2 antenna cord sub-assembly connector.

    2. Disconnect the O136 telematics transceiver connector.

    3. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      O137-3 - O136-1 (TEL) Always Below 1 Ω
      O137-3 - Body ground Always 10 kΩ or higher
      O136-1 (TEL) - Body ground Always 10 kΩ or higher
      O137-3a - O136-1a Always Below 1 Ω
      O137-3a - Body ground Always 10 kΩ or higher
      O136-1a - Body ground Always 10 kΩ or higher
      Result
      Proceed to
      OK
      NG

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  12. REPLACE TELEMATICS TRANSCEIVER


    1. Replace the telematics transceiver and check if the same problem occurs again.

      Click here

      OK
      Same problem does not occur.
      Result
      Proceed to
      OK
      NG

    OK

    END

    NG

    REPLACE RADIO RECEIVER ASSEMBLY Click here

  13. CHECK CONTRACT FLAG


    1. Check the contract flag.


      1. Enter diagnostic mode.

        Click here

      2. Select "Service Information" on the "Service Menu" screen.

        A01VMXE

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        A01VNTP

      4. Check if the flag information indicates "1" as shown in the illustration.

        A01VMV3C02
        *a Cells to be Checked

      5. Turn the engine switch off and then on (ACC).

      6. Check again if the flag information indicates "1" as shown in the illustration.

    2. Recheck the problem symptom.


      1. Select "G-BOOK.com" and perform the contract procedure again.

        Click here

      2. Check for the problem symptom.

        Result
        Result Proceed to
        Contract flag indicates "1" and the system returns to normal. A
        Contract flag indicates "1" but the problem symptom recurs. B
        Contract flag does not indicate "1" and the problem symptom recurs. C

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

    C

    CONTACT G-BOOK SUPPORT CENTER

  14. CHECK PROBLEM SYMPTOM (ENGINE SWITCH OFF AND ON (ACC))


    1. Check for the problem symptom.


      1. Turn the engine switch off and then on (ACC).

      2. Check if the problem symptom recurs.

        Result
        Result Proceed to
        System returns to normal. A
        System does not return to normal. B

    A

    END

    B

    REPLACE TELEMATICS TRANSCEIVER Click here

  15. CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)

    Result
    Proceed to
    OK
    NG

    1. Disconnect the O65 telematics transceiver connector.

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      O65-4 (E) - Body ground Always Below 1 Ω

    3. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      O65-1 (+B) - O65-4 (E) Always 11 to 14 V
      O65-8 (ACC) - O65-4 (E) Engine switch on (ACC) 11 to 14 V
      O65-7 (IG2) - O65-4 (E) Engine switch on (IG) 11 to 14 V
      Result
      Proceed to
      OK
      NG

    OK

    REPLACE TELEMATICS TRANSCEIVER Click here

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR