NAVIGATION SYSTEM Confirm Vehicle Headunit Functionality

PROCEDURE

1. Click here

   CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (refer to http://www.lexus.com.au/).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tip:

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   
   • AClick here
   • B

     RECOMMEND COMPATIBLE CELLULAR PHONE

2. Click here

   CHECK CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Enform functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
3. Click here

   CHECK IF CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO VEHICLE

   
   

   1. Pair the customer's cellular phone to the vehicle.

      Result
      Result Proceed to Cellular phone is not successfully paired. A Cellular phone is successfully paired. B

   
   
   • AClick here
   • BClick here
4. Click here

   CHECK THAT KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO VEHICLE

   
   

   1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result
      Result Proceed to Cellular phone is successfully paired. A Cellular phone is not successfully paired. B

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • BClick here

     GO TO STEP 12

5. Click here

   CHECK ENFORM APP FUNCTION WHEN PAIRED

   
   

   1. Proceed to the appropriate step based on the customer concern in the table below.

      Result
      Result Proceed to Head unit data app (e.g. internet search) does not function properly. A Head unit internet radio app does not function properly. B

      Tip:

      This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

   
   
   • AClick here
   • BClick here
6. Click here

   CHECK DATA APP FUNCTION ON HEAD UNIT

   
   

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data app does not function properly. A Head unit data app functions properly. B

   
   
   • AClick here
   • B

     END (NO PROBLEM WAS FOUND)

7. Click here

   RECORD ERROR MESSAGES IF PRESENT

   Result
   Proceed to NEXT

   
   
   • NEXTClick here
8. Click here

   CHECK ENFORM SEARCH FUNCTION ON HEAD UNIT USING KNOWN GOOD CELLULAR PHONE

   
   

   1. Make sure that a known good cellular phone is paired with the vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data app functions properly. A Head unit data app does not function properly B

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • BClick here

     GO TO STEP 12

9. Click here

   CHECK INTERNET RADIO FUNCTION ON HEAD UNIT USING CUSTOMER'S CELLULAR PHONE

   
   

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet radio app on the head unit.

   3. Check that the audio can be heard through the vehicle's speakers.

      Result
      Result Proceed to Head unit internet radio app does not function properly. A Head unit internet radio app functions properly. B

   
   
   • AClick here
   • B

     END (NO PROBLEM WAS FOUND)

10. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    
    • NEXTClick here
11. Click here

    CHECK INTERNET RADIO FUNCTION ON HEAD UNIT USING KNOWN GOOD CELLULAR PHONE

    
    

    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the speakers.

       Result
       Result Proceed to Head unit internet radio app does not function properly using a known good cellular phone. A Head unit internet radio app functions properly using a known good cellular phone. B

    
    
    • AClick here
    • B

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

12. Click here

    PERFORM ENFORM RESET PROCEDURE

    
    

    1. Perform Enform reset procedure.

       Click here

       Result
       Result Proceed to The problem symptom has been repaired. A The problem symptom has not been repaired. B

    
    
    • A

      END

    • B

      PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLEClick here