TELEMATICS SYSTEM(w/ Telematics Transceiver except G-BOOK) HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

PROCEDURE

1. Click here

   VEHICLE BROUGHT TO WORKSHOP

   Result
   Proceed to NEXT

   
   
   • NEXTClick here
2. Click here

   CHECK PROBLEM SYMPTOM

   
   

   1. The telematics system provides a variety of functions. Therefore, it is important to identify whether a malfunction is related to the communication system, including radio wave signal conditions, or any other systems. Carefully confirm the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave signal conditions caused the malfunction.

      Displayed Message and Problem Symptom	Cause
      A message is temporarily displayed indicating to try again after waiting for a while because the lines are busy.	This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (inform the customer that this is not a malfunction and ask them to use the system as is).

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
3. Click here

   INSPECT BATTERY VOLTAGE

   
   

   1. Measure the battery voltage.

      Standard Voltage
      11 to 14 V

      Tip:

      If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
4. Click here

   CHECK CAN COMMUNICATION SYSTEM*

   
   

   1. Use the GTS to check if the CAN communication system is functioning normally.

      Click here

      Result
      Result Proceed to CAN communication system DTCs are not output. A CAN communication system DTCs are output. B

   
   
   • AClick here
   • B

     GO TO CAN COMMUNICATION SYSTEMClick here

5. Click here

   CHECK FOR DTC*

   
   

   1. Refer to DTC Check/Clear.

      Click here

      
      
      1. Body Electrical > Telematics > Trouble Codes
      2. 
         
      3. 
         

      Result
      Result Proceed to DTCs are output. A DTCs are not output. B

   
   
   • AClick here
   • BClick here

     GO TO STEP 8

6. Click here

   DTC CLEAR*

   
   

   1. Refer to DTC Check/Clear.

      Click here

      
      
      1. Body Electrical > Telematics > Clear DTCs
      2. 
         
      3. 
         
      Tip:

      The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
7. Click here

   RECHECK FOR DTC*

   
   

   1. Refer to DTC Check/Clear.

      Click here

      
      
      1. Body Electrical > Telematics > Trouble Codes
      2. 
         
      3. 
         

      Result
      Result Proceed to DTCs are output. A DTCs are not output. B

      Tip:
      

      • Even if the problem symptom has not been confirmed, check for DTCs. This is because the system stores history DTCs.

      • Check the DTCs and inspect the area that the code indicates.

   
   
   • AClick here

     GO TO STEP 10

   • BClick here
8. Click here

   PROBLEM SYMPTOMS TABLE

   
   

   1. Refer to Problem Symptoms Table.

      Click here

      Result
      Result Proceed to Fault is not listed in Problem Symptoms Table. A Fault is listed in Problem Symptoms Table. B

      Tip:

      If the symptom does not recur and no DTCs are output, perform the simulation method.

      Click here

   
   
   • AClick here
   • BClick here

     GO TO STEP 10

9. Click here

   PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM

   
   

   1. Refer to Terminals of ECU.

      Click here

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
10. Click here

    CHECK CIRCUIT

    
    

    1. Adjust, repair or replace as necessary.

       Note:

       Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Registration for Telematics System.

       Click here

       Result
       Proceed to NEXT

    
    
    • NEXTClick here
11. Click here

    PERFORM CONFIRMATION TEST

    Result
    Proceed to NEXT

    
    
    • NEXT

      END