REAR SEAT ENTERTAINMENT SYSTEM HOW TO PROCEED WITH TROUBLESHOOTING

DTC Code DTC Name
HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

Tech Tips


  • Use the following procedure to troubleshoot the rear seat entertainment system.

  • *: Use the GTS.

PROCEDURE


  1. VEHICLE BROUGHT TO WORKSHOP

    Result
    Proceed to
    NEXT

    NEXT

  2. CUSTOMER PROBLEM ANALYSIS


    • When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.

    • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

    • The following 5 items are important points for problem analysis:

      What Vehicle model, system name
      When Date, time, occurrence frequency
      Where Road conditions
      Under what conditions? Driving conditions, weather conditions
      How did it happen? Problem symptoms
    Result
    Proceed to
    NEXT

    NEXT

  3. INSPECT BATTERY


    1. Measure the battery voltage.

      Standard Voltage
      11 to 14 V

      Tech Tips

      If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

      Result
      Proceed to
      NEXT

    NEXT

  4. CHECK CABIN


    1. Check that condensation is not likely to occur in the cabin and that the temperature is not high or extremely low in the cabin.

      OK
      Condensation is not likely being produced and the temperature is not high or extremely low.

      Tech Tips


      • A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.

      • The rear seat entertainment system may not operate normally when the temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher.

      Result
      Proceed to
      OK
      NG

    NG

    SET CABIN TO APPROPRIATE TEMPERATURE

    OK

  5. CHECK FOR DTC*


    1. Refer to DTC Check / Clear.

      Click here

      Result
      Result Proceed to
      DTCs are output. A
      DTCs are not output. B

      Tech Tips

      If the system cannot enter diagnostic mode, inspect the AVC-LAN and all the components that connect to the AVC-LAN for short circuits and repair or replace the problem part.

      Click here


    B

    GO TO STEP 8 Click here

    A

  6. DTC CLEAR*


    1. Refer to DTC Check / Clear.

      Click here

      Tech Tips

      The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

      Result
      Proceed to
      NEXT

    NEXT

  7. RECHECK FOR DTC*


    1. Refer to DTC Check / Clear.

      Click here

      Result
      Result Proceed to
      DTCs are not output. A
      DTCs are output. B

      Tech Tips


      • Even if the problem symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.

      • If the system cannot enter diagnostic mode, inspect the AVC-LAN and all the components that connect to the AVC-LAN for short circuits and repair or replace the problem part.

        Click here

      • Check for DTCs and inspect the area that the code indicates.


    B

    GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

    A

  8. PROBLEM SYMPTOMS TABLE


    1. Refer to Problem Symptoms Table.

      Click here

      Result
      Result Proceed to
      Fault is not listed in Problem Symptoms Table. A
      Fault is listed in Problem Symptoms Table. B

      Tech Tips

      If the symptoms do not recur and no DTCs are output, attempt to reproduce the symptoms.

      Click here


    B

    GO TO STEP 10 Click here

    A

  9. PERFORM TROUBLESHOOTING BASED ON PROBLEM SYMPTOM


    1. Refer to Terminals of ECU.

      Click here

    2. Refer to Operation Check.

      Click here

      Result
      Proceed to
      NEXT

    NEXT

  10. CHECK CIRCUIT


    1. Adjust, repair or replace as necessary.

      Result
      Proceed to
      NEXT

    NEXT

  11. RECHECK FOR DTC*


    1. After clearing DTCs, recheck for DTCs.

      Click here


      Body Electrical > Navigation System > Clear DTCs
      Body Electrical > Navigation System > Trouble Codes
      Result
      Proceed to
      NEXT

    NEXT

  12. PERFORM CONFIRMATION TEST

    Result
    Proceed to
    NEXT

    NEXT

    END