NAVIGATION SYSTEM Confirm Vehicle Headunit Functionality

PROCEDURE


  1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY


    1. Check if the cellular phone is compatible (refer to http://www.lexus.com.au/).

      Result
      Result Proceed to
      Cellular phone is compatible. A
      Cellular phone is not compatible. B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:


      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.


    B

    RECOMMEND COMPATIBLE CELLULAR PHONE

    A

  2. CONFIRM CELLULAR PHONE SIGNAL


    1. A 3G or higher connection is required for proper Enform functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to
      NEXT

    NEXT

  3. CONFIRM IF CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO VEHICLE


    1. Pair the customer's cellular phone to the vehicle.

      Result
      Result Proceed to
      Cellular phone is not successfully paired. A
      Cellular phone is successfully paired. B

    B

    CHECK ENFORM APP FUNCTION WHEN PAIRED Click here

    A

  4. CONFIRM THAT KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO VEHICLE


    1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result
      Result Proceed to
      Cellular phone is successfully paired. A
      Cellular phone is not successfully paired. B

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    GO TO STEP 12 Click here

  5. CHECK ENFORM APP FUNCTION WHEN PAIRED


    1. Proceed to the appropriate section based on the customer concern in the table below.

      Result
      Result Proceed to
      Head unit data apps (e.g. internet search) does not function properly. A
      Head unit internet radio apps does not function properly. B

      Tech Tips

      This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.


    B

    CHECK INTERNET RADIO FUNCTION ON HEAD UNIT USING CUSTOMER'S CELLULAR PHONE Click here

    A

  6. CHECK DATA APP FUNCTION ON HEAD UNIT


    1. Make sure that the customer's cellular phone is paired with the vehicle.

    2. Start an internet search app on the head unit.

    3. Check if a search can be made.

      Result
      Result Proceed to
      Head unit data app does not function properly. A
      Head unit data app functions properly. B

    B

    END (NO PROBLEM WAS FOUND)

    A

  7. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

    NEXT

  8. CHECK ENFORM SEARCH FUNCTION ON HEAD UNIT USING KNOWN GOOD CELLULAR PHONE


    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet search app on the head unit.

    3. Check if a search can be made.

      Result
      Result Proceed to
      Head unit data app functions properly. A
      Head unit data app does not function properly B

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    GO TO STEP 12 Click here

  9. CHECK INTERNET RADIO FUNCTION ON HEAD UNIT USING CUSTOMER'S CELLULAR PHONE


    1. Make sure that the customer's cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the vehicle's speakers.

      Result
      Result Proceed to
      Head unit internet radio app does not function properly. A
      Head unit internet radio app functions properly. B

    B

    END (NO PROBLEM WAS FOUND)

    A

  10. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

    NEXT

  11. CHECK INTERNET RADIO FUNCTION ON HEAD UNIT USING KNOWN GOOD CELLULAR PHONE


    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the speakers.

      Result
      Result Proceed to
      Head unit internet radio app does not function properly using a known good cellular phone. A
      Head unit internet radio app functions properly using a known good cellular phone. B

    B

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

  12. PERFORM ENFORM RESET PROCEDURE


    1. Perform Enform reset procedure.

      Click here

      Result
      Result Proceed to
      The problem symptom has been repaired. A
      The problem symptom has not been repaired. B

    A

    END

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here