NAVIGATION SYSTEM Confirm Cellular Phone Functionality

PROCEDURE


  1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY


    1. Check if the cellular phone is compatible (refer to http://www.lexus.com.au/).

      Result
      Result Proceed to
      Cellular phone is compatible. A
      Cellular phone is not compatible. B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:


      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.


    B

    RECOMMEND COMPATIBLE CELLULAR PHONE

    A

  2. CONFIRM CELLULAR PHONE SIGNAL


    1. A 3G or higher connection is required for proper Enform functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to
      NEXT

    NEXT

  3. CONFIRM ENFORM APP IS DOWNLOADED TO CUSTOMER'S CELLULAR PHONE


    1. Turn the cellular phone on.

    2. Check that the Enform app has been downloaded.

      Result
      Result Proceed to
      Enform app has not been downloaded. A
      Enform app has been downloaded. B

    B

    GO TO STEP 5 Click here

    A

  4. DOWNLOAD ENFORM APP


    1. Download the Enform app.

      Result
      Result Proceed to
      Enform app downloaded successfully. A
      Enform app did not download successfully. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform app or resetting the customer's cellular phone.


    B

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

  5. CHECK IF CUSTOMER'S ACCOUNT IS VALID AND ACTIVE


    1. Start the Enform app on the customer's cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the customer's account information.

      Result
      Result Proceed to
      Sign in to app is not successful. A
      Sign in to app is successful. B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.


    B

    CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

    A

  6. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

    NEXT

  7. CONFIRM CUSTOMER'S CELLULAR PHONE WITH KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)


    1. Start the Enform app on the customer's cellular phone.

    2. Sign out of the customer's account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in using a known good account is successful. A
      Sign in using a known good account is not successful. B

      Tech Tips


      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit www.lexus.com.au or contact Enform customer support for account status verification.


    A

    CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

    B

  8. CONFIRM ENFORM SERVICES ARE AVAILABLE


    1. Start the Enform app on a known good cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in to app is successful. A
      Sign in to app is not successful. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.


    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

  9. CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE


    1. Sign in to the Enform app on the customer's cellular phone.

    2. Start a search app (e.g. Bing or local search) within the Enform app.

    3. Check that a search can be made.

      Result
      Result Proceed to
      App search is successful. A
      App search is not successful. B

    A

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    B

  10. RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

    NEXT

  11. CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE


    1. Sign in to the Enform app on a known good cellular phone.

    2. Start a search app (e.g. Bing or local search) within the Enform app.

    3. Check that a search can be made.

      Result
      Result Proceed to
      App search is successful. A
      App search is not successful. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.


    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    B

    RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN