TELEMATICS SYSTEM Alarm Notification Function Malfunction

PROCEDURE


  1. CHECK CONNECTION


    1. Select "G-BOOK.com" and check that G-BOOK.com screen is displayed.

      Result
      Result Proceed to
      G-BOOK.com can be accessed A
      G-BOOK.com cannot be accessed B

    B

    GO TO PROBLEM SYMPTOMS TABLE Click here

    A

  2. CHECK SETTINGS


    1. Check that the alarm notification function is on.

      Result
      Result Proceed to
      The alarm notification function is on A
      The alarm notification function is off B

    B

    CHANGE SETTINGS

    A

  3. CHECK FOR SERVICE FLAG


    1. Check for service flag.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        B0018E7

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        B001ALY

      4. Check if the flag information indicates "1" as shown in the illustration.

        B001AEEE06
        Text in Illustration
        *a Cell to be Checked
        Result
        Result Proceed to
        "1" is indicated A
        "1" is not indicated B

    B

    RENEW DATA Click here

    A

  4. CHECK THEFT DETERRENT SYSTEM


    1. Check if the theft deterrent system is operating and functioning normally.

      OK
      The theft deterrent system is normal.

    NG

    GO TO THEFT DETERRENT SYSTEM Click here

    OK

  5. CHECK CELLULAR PHONE


    1. Ask the customer to confirm that the reception of the cellular phone is normal.

    2. Ask the customer to confirm that the call and e-mail functions of the cellular phone operate properly.

      OK
      The cellular phone is normal.

    NG

    REPAIR OR REPLACE CELLULAR PHONE

    OK

  6. CHECK SETTINGS


    1. Ask the customer to confirm that the incoming e-mail/call restriction is not set to on.

      Result
      Result Proceed to
      Incoming e-mail/call restriction is not set to on A
      Incoming e-mail/call restriction is set to on B

    A

    CONTACT G-BOOK SUPPORT CENTER

    B

    CHANGE CELLULAR PHONE SETTINGS

  7. RENEW DATA


    1. Renew the data.


      1. Refer to Perform "Download necessary data" Click here.

        Result
        Result Proceed to
        Data can be renewed A
        Data cannot be renewed B

    B

    CONTACT G-BOOK SUPPORT CENTER

    A

  8. CHECK ALARM NOTIFICATION FUNCTION


    1. Check that the alarm notification function operates normally.

      OK
      The alarm notification function operates normally.

    OK

    END

    NG

    CONTACT G-BOOK SUPPORT CENTER