TELEMATICS SYSTEM Vehicle Status Report Function Malfunction

PROCEDURE


  1. CHECK PROBLEM SYMPTOM (VEHICLE STATUS REPORT FUNCTION)


    1. Confirm the details of the problem symptom for the vehicle status report function and proceed to the following section.

      Result
      Result Proceed to
      The G-BOOK user site can be accessed, but even after a fixed amount of time elapses, the vehicle information does not update A
      From the start of the contract, the vehicle information is not displayed
      The G-BOOK user site can be accessed, but the displayed vehicle information disappears
      The G-BOOK user site can be accessed, but the vehicle information is incorrect B
      The G-BOOK user site cannot be accessed C
      Cannot log in to the G-BOOK user site

      Note

      When the entry and start system is canceled, even if the electrical key transmitter is outside the vehicle, the system may determine that the key is inside the vehicle.

      Tech Tips


      • Once a fixed amount of time elapses after completing vehicle device operations such as turning the engine switch off and locking the doors, the vehicle status is sent to the G-BOOK center and vehicle information can be checked by accessing the G-BOOK user site using a cellular phone.

      • Carefully confirm the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave signal conditions caused the malfunction.


    B

    CHECK CAN COMMUNICATION SYSTEM Click here

    C

    CHECK CELLULAR PHONE COMMUNICATION Click here

    A

  2. CHECK FOR SERVICE FLAG


    1. Check for service flags.


      1. Enter diagnostic mode Click here.

      2. Select "Service Information" on the "Service Menu" screen.

        B0018E7

      3. Select "G-BOOK Info for Contract" on the "Service Information" screen.

        B001ALY

      4. Check if the flag information indicates "1" as shown in the illustration.

        B001AEEE07
        Text in Illustration
        *a Cells to be Checked
        Result
        Result Proceed to
        "1" is indicated A
        "1" is not indicated B

    B

    RENEW DATA Click here

    A

  3. CHECK CONNECTION


    1. Select G-BOOK.com and check that the G-BOOK.com screen is displayed.

      Result
      Result Proceed to
      G-BOOK.com can be accessed A
      G-BOOK.com cannot be accessed B

    B

    GO TO PROBLEM SYMPTOMS TABLE (Emergency Call Service Function) Click here

    A

  4. CHECK CAN COMMUNICATION SYSTEM


    1. Connect the GTS to the DLC3.

    2. Turn the engine switch on (IG).

    3. Turn the GTS on.

    4. Enter the following menus: Bus Check.

    5. Check that all ECUs and sensors that use CAN communication are connected Click here.

      Result
      Result Proceed to
      There are no connection problems A
      There is a connection problem B

    B

    GO TO CAN COMMUNICATION SYSTEM Click here

    A

  5. CHECK DTC OUTPUT


    1. Connect the GTS to the DLC3.

    2. Turn the engine switch on (IG).

    3. Turn the GTS on.

    4. Enter the following menus: Health Check.

    5. Check for DTCs.

      Result
      Result Proceed to
      No DTCs are output A
      DTCs are output B
      DTCs cannot be checked

    B

    CHECK EACH ECU SYSTEM

    A

  6. CHECK ENTRY AND START SYSTEM (for Entry Function)


    1. Check if the entry and start system (for entry function) is operating and functioning normally.

      OK
      The entry and start system (for entry function) is normal.

      Tech Tips

      The vehicle status report function operates using the key reminder information signal sent by the entry and start system (for Entry Function). Therefore, when the entry and start system (for Entry Function) does not operate normally, this function also does not operate normally.


    NG

    GO TO ENTRY AND START SYSTEM (for Entry Function) Click here

    OK

  7. CHECK POWER DOOR LOCK CONTROL SYSTEM


    1. Check if the power door lock control system is operating and functioning normally.

      OK
      The power door lock control system is normal.

      Tech Tips

      The remote check function operates using the door lock position signal sent and received by the power door lock control system. Therefore, when the power door lock control system does not operate normally, this function also does not operate normally.


    NG

    GO TO POWER DOOR LOCK CONTROL SYSTEM Click here

    OK

  8. CHECK LIGHTING SYSTEM (INT)


    1. Check if the illuminated entry function is operating and functioning normally.

      OK
      The illuminated entry function is normal.

      Tech Tips

      The remote check function operates using the door courtesy signal sent and received by the lighting system. Therefore, when the lighting system does not operate normally, this function also does not operate normally.


    NG

    GO TO LIGHTING SYSTEM (INT) Click here

    OK

  9. CHECK LIGHTING SYSTEM (EXT)


    1. When the hazard warning switch is operated, check that the hazard lights flash normally.

      OK
      Flash normally.

    2. When the light control switch is operated, check that the clearance light and headlights illuminate normally.

      OK
      Illuminate normally.

      Tech Tips

      The vehicle status report function operates using the hazard light, clearance light and headlight condition signals sent and received by the lighting system. Therefore, when the lighting system does not operate normally, this function also does not operate normally.


    NG

    GO TO LIGHTING SYSTEM (EXT) Click here

    OK

  10. CHECK POWER WINDOW CONTROL SYSTEM


    1. Check if the power window control system is operating and functioning normally.

      OK
      The power window control system is normal.

      Tech Tips

      The vehicle status report function operates using the window opening and closing signals sent and received by the power window control system. Therefore, when the power window control system does not operate normally, this function also does not operate normally.


    NG

    GO TO POWER WINDOW CONTROL SYSTEM Click here

    OK

  11. CHECK SLIDING ROOF SYSTEM


    1. Check if the sliding roof system is operating and functioning normally.

      OK
      The sliding roof system is normal.

      Tech Tips

      The vehicle status report function operates using the sliding roof opening and closing signals sent and received by the sliding roof system. Therefore, when the sliding roof system does not operate normally, this function also does not operate normally.


    NG

    GO TO SLIDING ROOF SYSTEM Click here

    OK

  12. CHECK ENGINE HOOD CONDITION


    1. Check the hood condition.

      Result
      Result Proceed to
      Hood is closed A
      Hood is open B

      Tech Tips

      The vehicle status report function operates using the security condition signal (hood courtesy signal) sent and received by the theft deterrent system. Therefore, when the theft deterrent system does not operate normally, this function also does not operate normally.


    B

    CLOSE HOOD

    A

  13. CHECK THEFT DETERRENT SYSTEM (CHECK SECURITY HORN OPERATION)


    1. Check if the theft deterrent system is operating and functioning normally.

      OK
      The theft deterrent system is normal.

      Tech Tips

      The vehicle status alerts function operates using the security condition signal and intrusion sensor operation condition signal sent and received by the theft deterrent system. Therefore, when the theft deterrent system does not operate normally, this function also does not operate normally.


    NG

    GO TO THEFT DETERRENT SYSTEM Click here

    OK

  14. CHECK NAVIGATION SYSTEM


    1. Check if the navigation system is operating and functioning normally.

      OK
      The navigation system is normal.

    NG

    GO TO NAVIGATION SYSTEM Click here

    OK

  15. RENEW DATA


    1. Renew the data.


      1. Perform "Download necessary data" again Click here.

        Result
        Result Proceed to
        Data can be renewed A
        Data cannot be renewed B

    B

    CONTACT G-BOOK SUPPORT CENTER

    A

  16. CHECK VEHICLE STATUS REPORT FUNCTION


    1. Ask the customer to operate the vehicle status report.

      Result
      Result Proceed to
      The vehicle status report function operates normally A
      The vehicle status report function does not operate normally B

    A

    END

    B

    CONTACT G-BOOK SUPPORT CENTER

  17. CHECK CELLULAR PHONE COMMUNICATION


    1. Check that the reception of the customer's cellular phone is normal.

      OK
      Incoming signal strength is normal.

      Tech Tips

      When the cellular phone has a malfunction, ask the customer to check the cellular phone.

    2. Using the customer's cellular phone, check that the internet can be accessed.

      OK
      Can access normally.

      Tech Tips

      When the cellular phone has a malfunction, ask the customer to check the cellular phone.


    NG

    CELLULAR PHONE MALFUNCTION

    OK

  18. CHECK AUTHENTICATION


    1. Ask the customer to connect to the G-BOOK user site from the user's cellular phone and check whether authentication can be performed from the authentication screen.

      OK
      Can perform authentication normally.

      Tech Tips


      • When the cellular phone has a malfunction, ask the customer to check the cellular phone.

      • Do not ask the customer for their password.


    NG

    CONTACT G-BOOK SUPPORT CENTER

    OK

  19. CHECK VEHICLE STATUS REPORT FUNCTION


    1. Ask the customer to operate the vehicle status report.

      Result
      Result Proceed to
      The vehicle status report function operates normally A
      The vehicle status report function does not operate normally B

    A

    END

    B

    CONTACT G-BOOK SUPPORT CENTER