AUDIO AND VISUAL SYSTEM HOW TO PROCEED WITH TROUBLESHOOTING

DTC Code DTC Name
HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

Tech Tips


  • Use the following procedure to troubleshoot the audio and visual system.

  • *: Use the GTS.

PROCEDURE


  1. VEHICLE BROUGHT TO WORKSHOP

    Result
    Proceed to
    NEXT

    NEXT

  2. CUSTOMER PROBLEM ANALYSIS


    • When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.

    • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

    • The following 5 items are important points for problem analysis:

      What Vehicle model, system name
      When Date, time, occurrence frequency
      Where Road conditions
      Under what conditions? Driving conditions, weather conditions
      How did it happen? Problem symptoms
    Result
    Proceed to
    NEXT

    NEXT

  3. INSPECT BATTERY VOLTAGE


    1. Measure the battery voltage.

      Standard Voltage
      11 to 14 V

      If the voltage is below 11 V, recharge or replace the battery before proceeding.

      Result
      Proceed to
      NEXT

    NEXT

  4. CHECK CABIN


    1. Check that condensation is not likely to occur in the cabin and that the temperature is not high or extremely low in the cabin.

      OK
      Condensation is not likely being produced and the temperature is not high or extremely low.

      Tech Tips


      • A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.

      • The audio and visual system may not operate normally when the temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher.

      Result
      Proceed to
      OK
      NG

    NG

    GO TO STEP 6 Click here

    OK

  5. CHECK CAN COMMUNICATION SYSTEM*


    1. Check if the CAN communication system is functioning normally.

      for LHD: Click here

      for RHD: Click here

      Result
      Result Proceed to
      CAN communication system is functioning normally. A
      CAN communication system is not functioning normally (for LHD). B
      CAN communication system is not functioning normally (for RHD). C

    B

    GO TO CAN COMMUNICATION SYSTEM Click here

    C

    GO TO CAN COMMUNICATION SYSTEM Click here

    A

  6. CHECK FOR DTC*


    1. Check for DTCs and note any codes that are.

      Click here

      Tech Tips

      If more information is needed, perform a check using the "System Check Mode" screen after checking for DTCs using the GTS.

      Result
      Result Proceed to
      DTCs are output. A
      DTCs are not output. B

    B

    GO TO STEP 10 Click here

    A

  7. CLEAR DTC*


    1. Refer to DTC Check / Clear.

      Click here

      Tech Tips

      The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

      Result
      Proceed to
      NEXT

    NEXT

  8. RECHECK FOR DTC*


    1. Refer to DTC Check / Clear.

      Click here

      Result
      Result Proceed to
      DTCs are output. A
      DTCs are not output. B

      Tech Tips


      • Even if the malfunction symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.

      • If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the GTS.

      • Check for DTCs and inspect the area that the code indicates.


    B

    PROBLEM SYMPTOMS TABLE Click here

    A

  9. DIAGNOSTIC TROUBLE CODE CHART


    1. Find the output code in Diagnostic Trouble Code Chart.

      Click here

      Note

      The navigation system outputs DTCs for the following systems. When DTCs other than those in Diagnostic Trouble Code Chart for the audio and visual system are output, refer to Diagnostic Trouble Code Chart for the relevant system.


      • Navigation system

      • Parking assist monitor system

      • Rear seat entertainment system (w/ Rear Seat Entertainment System)

      • Telematics system (w/ Telematics System)

      Result
      Result Proceed to
      DTCs for the navigation system are output. A
      DTCs for the multi-terrain monitor system are output. B
      DTCs for the rear seat entertainment system are output (w/ Rear Seat Entertainment System). C
      DTCs for the telematics system are output (w/ Telematics System). D
      DTCs for the audio and visual system are output. E

    A

    GO TO NAVIGATION SYSTEM Click here

    B

    GO TO MULTI-TERRAIN MONITOR SYSTEM Click here

    C

    GO TO REAR SEAT ENTERTAINMENT SYSTEM Click here

    D

    GO TO TELEMATICS SYSTEM Click here

    E

    GO TO STEP 12 Click here

  10. PROBLEM SYMPTOMS TABLE


    1. Refer to Problem Symptoms Table.

      Click here

      Result
      Result Proceed to
      Fault is not listed in Problem Symptoms Table. A
      Fault is listed in Problem Symptoms Table. B

      Tech Tips

      If the symptom does not recur and no DTCs are output, attempt to reproduce the symptoms.


    B

    ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

    A

  11. PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM


    1. Refer to Terminals of ECU.

      Click here

      Result
      Proceed to
      NEXT

    NEXT

  12. CHECK CIRCUIT


    1. Adjust, repair or replace as necessary.

      Result
      Proceed to
      NEXT

    NEXT

  13. RECHECK FOR DTC


    1. After clearing DTCs, recheck for DTCs.

      Click here

      Result
      Proceed to
      NEXT

    NEXT

  14. PERFORM CONFIRMATION TEST

    Result
    Proceed to
    NEXT

    NEXT

    END