AUDIO AND VISUAL SYSTEM Confirm Vehicle Headunit Functionality

PROCEDURE

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Result

      Result	Proceed to
      Cellular phone is compatible	A
      Cellular phone is not compatible	B

      Tech Tips

      
      

      It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Entune services.)

   
   

   NEXT

3. CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

   
   

   1. Pair the customer's cellular phone to the vehicle.

      Result

      Result	Proceed to
      Cellular phone is not successfully paired	A
      Cellular phone is successfully paired	B

   
   

   B

   CHECK ENTUNE APPS FUNCTION WHEN PAIRED Click here

   A

4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

   
   

   1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result

      Result	Proceed to
      Cellular phone is successfully paired	A
      Cellular phone is not successfully paired	B

      Tech Tips

      For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

   
   

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   B

   PERFORM ENTUNE RESET PROCEDURE Click here

5. CHECK ENTUNE APPS FUNCTION WHEN PAIRED

   
   

   1. Proceed to the appropriate section based on the customer concern in the table below.

      Result

      Result	Proceed to
      Head unit data apps (e.g. internet search) do not function properly	A
      Head unit internet radio apps do not function properly	B

      Tech Tips

      This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

   
   

   B

   CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE Click here

   A

6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT

   
   

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result

      Result	Proceed to
      Head unit data app does not function properly	A
      Head unit data app functions properly	B

   
   

   B

   END (NO PROBLEM WAS FOUND)

   A

7. RECORD ERROR MESSAGES IF PRESENT

   
   

   NEXT

8. CHECK ENTUNE SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

   
   

   1. Make sure that a known good cellular phone is paired with vehicle.

   2. Start an internet search app on the head unit.

   3. Check if a search can be made.

      Result

      Result	Proceed to
      Head unit data app functions properly	A
      Head unit data app does not function properly	B

      Tech Tips

      For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

   
   

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   B

   PERFORM ENTUNE RESET PROCEDURE Click here

9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an internet radio app on the head unit.

   3. Check that the audio can be heard through the vehicle's speakers.

      Result

      Result	Proceed to
      Head unit internet radio app does not function properly	A
      Head unit internet radio app functions properly	B

   
   

   B

   END (NO PROBLEM WAS FOUND)

   A

10. RECORD ERROR MESSAGES IF PRESENT

    
    

    NEXT

11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

    
    

    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet radio app on the head unit.

    3. Check that the audio can be heard through the speakers.

       Result

       Result	Proceed to
       Head unit internet radio app does not function properly using a known good phone	A
       Head unit internet radio app functions properly using known good phone	B

       Tech Tips

       For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

    
    

    B

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

12. PERFORM ENTUNE RESET PROCEDURE

    
    

    1. Perform Entune reset procedure Click here.

       Result

       Result	Proceed to
       The problem symptom has been repaired	A
       The problem symptom has not been repaired	B

    
    

    A

    END

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here