Note
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.
Tech Tips
Use the table below to help determine the cause of problem symptoms If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table Check each symptom by checking the suspected areas in the order they are listed Replace parts as necessary
Inspect the fuses and relays related to this system before inspecting the suspected areas below
| Symptom | Suspected Area | See page |
|---|---|---|
| Pressing power switch does not turn on system | Proceed to "Radio Receiver Power Source Circuit" | |
| Proceed to "Pressing Power Switch does not Turn on System" | ||
| Radio and display receiver assembly | ||
| Black screen (No image appears on audio screen) | Proceed to "Black Screen" | |
| Proceed to "Check Software Error History" in Operation Check | ||
| Radio and display receiver assembly | ||
| Display does not dim (does not change to night screen) with tail switch on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | |
| Proceed to "Illumination Circuit" | ||
| Radio and display receiver assembly | ||
| Power does not turn off (Screen remains on) | Proceed to "Radio Receiver Power Source Circuit" | |
| Radio and display receiver assembly | ||
| Screen is distorted | Proceed to "Radio Receiver Power Source Circuit" | |
| Radio and display receiver assembly | ||
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | |
| Proceed to "Radio Receiver Power Source Circuit" | ||
| Radio and display receiver assembly | ||
| Audio function switches can be operated while vehicle being driven | Proceed to "Parking Brake Switch Circuit" | |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Illumination for panel switches does not come on with tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | |
| Proceed to "Illumination Circuit" | ||
| Radio and display receiver assembly | ||
| Panel switches do not function | Proceed to "Panel Switches do not Function" | |
| Proceed to "Radio Receiver Power Source Circuit" | ||
| Radio and display receiver assembly | ||
| Touch panel switch does not function | Proceed to "Touch Panel Switch does not Function" | |
| Proceed to "Radio Receiver Power Source Circuit" | ||
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | |
| Proceed to "Steering Pad Switch Circuit" | ||
| Radio and display receiver assembly | ||
| Illumination for steering pad switch does not come on with tail switch on | Proceed to "Illumination Circuit" | |
| Driving support switch control ECU | ||
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Screen cannot be changed to UIC setting screen | Radio and display receiver assembly | |
| Thumbnails for opening image setting or screen off image setting do not update when USB device is connected | Check that the USB device was not disconnected while transferring an image | - |
| Check that the screen was not changed to another function menu while transferring an image | - | |
| Proceed to "USB Audio System Recognition/Play Error" | ||
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Transfer button cannot be pressed | Check that a USB device is connected | - |
| Check that the USB device is not in use (USB audio system is playing etc.) | - | |
| Proceed to "USB Audio System Recognition/Play Error" | ||
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Image data in USB device cannot be displayed | Check that the designated folder name is used | - |
| Check that the file extension of the data is JPG or JPEG | - | |
| Check that the file name is 32 characters or less and available language is used | - | |
| Check that the image data size is 10 MB or less | - | |
| Check that the file system of the USB device is FAT16 or FAT32 | - | |
| Proceed to "USB Audio System Recognition/Play Error" | ||
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Set opening image or screen off image is not displayed | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the Radio and display receiver assembly may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Radio and display receiver assembly | ||
| Stored image cannot be deleted | Radio and display receiver assembly | |
| Message indicating that USB device cannot be accessed is displayed | Check that the USB device has not been disconnected while the audio and visual system is recognizing it | - |
| Proceed to "USB Audio System Recognition/Play Error" | ||
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Thumbnail images for opening image or screen off image are not displayed on setting screen | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the radio and display receiver assembly may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Radio and display receiver assembly | ||
| Image cannot be set for opening image or screen off image on setting screen | Set the opening image or screen off image again | - |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| No sound can be heard from speakers | Proceed to "No Sound can be Heard from Speakers" | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Telematics Transceiver) | ||
| Proceed to "Stereo Component Amplifier Power Source Circuit" | ||
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" (for 9 Speakers) | ||
| Proceed to "AVC-LAN Circuit" | ||
| Proceed to "Speaker Circuit" | ||
| Abnormal noise occurs | Proceed to "Noise Occurs" | |
| Stereo component amplifier assembly (for 9 Speakers) | ||
| Telematics transceiver (w/ Telematics Transceiver) | ||
| Radio and display receiver assembly | ||
| Sound quality is bad in all modes (Volume is too low) | Check that the ASL function is off | - |
| Proceed to "Poor Sound Quality in All Modes (Low Volume)" | ||
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Telematics Transceiver) | ||
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" (for 9 Speakers) | ||
| Proceed to "Speaker Circuit" | ||
| ASL does not function | Check that the ASL function is on | - |
| Proceed to "Speed Signal Circuit" | ||
| Stereo component amplifier assembly (for 9 Speakers) | ||
| Radio and display receiver assembly | ||
| Voice menu screen is not displayed (Voice recognition function does not turn on) | Check if the voice recognition prompts function is "On" | - |
| Proceed to "Panel Switches do not Function" | ||
| Proceed to "Steering Pad Switch Circuit" | ||
| Radio and display receiver assembly | ||
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
| Customizable parameters cannot be changed (Customizable parameters can be changed by using the GTS) | Radio and display receiver assembly | |
| Voice guidance does not function | Proceed to "Voice Guidance does not Function" | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Telematics Transceiver) | ||
| Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier (for 9 Speakers) | ||
| Proceed to "Speaker Circuit" |
| Symptom | Suspected Area | See page |
|---|---|---|
| Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | |
| Radio broadcast can be received but radio station cannot be displayed (Some radio stations do not provide their name information) | Radio and display receiver assembly | |
| Radio broadcast can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Radio and display receiver assembly | ||
| Radio broadcast can be received but station list cannot be displayed | Wait for 120 seconds in radio mode, and select the "Refresh" switch on the station list screen | - |
| Radio and display receiver assembly | ||
| Radio broadcast can be received but station list cannot be displayed | Select the "Refresh" switch on the station list screen | - |
| Wait for 10 minutes with the ignition switch turned to ACC, and select the "Refresh" switch on the station list screen again | - | |
| Radio and display receiver assembly | ||
| After the voice recognition function or hands-free function is turned off, the cache radio does not operate | Check that the cache radio setting is on | - |
| Radio and display receiver assembly | ||
| When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor | Check if similar symptoms occur when receiving conventional FM/AM radio broadcasts | - |
| Check if similar symptoms occur when receiving other broadcasts | - | |
| Move the vehicle to a place where the reception sensitivity is good and check again | - | |
| Radio and display receiver assembly | ||
| When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information) | Check if similar symptoms occur when receiving other broadcasts | - |
| Move the vehicle to a place where the reception sensitivity is good and check again | - | |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Disc cannot be played or player does not function with disc | Proceed to "Disc Player Outline" in System Description and check if the disc is compatible with the disc player | |
| Proceed to "Check Optical Disc Error History" in Operation Check | ||
| Radio and display receiver assembly | ||
| Disc cannot be inserted/played or disc is ejected right after insertion | Proceed to "Check Optical Disc Error History" in Operation Check | |
| Proceed to "Disc cannot be Inserted or is Ejected Right After Insertion" | ||
| Disc cannot be ejected | Proceed to "Check Optical Disc Error History" in Operation Check | |
| Proceed to "Disc cannot be Ejected" | ||
| CD/DVD sound skips | Proceed to "Check Optical Disc Error History" in Operation Check | |
| Proceed to "CD/DVD Sound Skips" | ||
| Sound quality is bad only when disc is played (volume is too low) | Proceed to "Check Optical Disc Error History" in Operation Check | |
| Proceed to "Sound Quality is Bad Only when Disc is Played (Volume is Too Low)" |
| Symptom | Suspected Area | See page |
|---|---|---|
| External device sound cannot be heard or sound quality is bad (Stereo jack is used) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| "AUX/VTR" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Voice menu screen is not displayed (Voice recognition function does not turn on) | Check if the voice recognition prompts function is "On" | - |
| Proceed to "Panel Switches do not Function" | ||
| Proceed to "Steering Pad Switch Circuit" | ||
| Radio and display receiver assembly | ||
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" |
| Symptom | Suspected Area | See page |
|---|---|---|
| "Bluetooth" is inoperative (In-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | |
| Radio and display receiver assembly | ||
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Radio and display receiver assembly | ||
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| When the ignition switch is turned to ACC, instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are running | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Phonebook data is cleared | Radio and display receiver assembly | |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting is off | - |
| Radio and display receiver assembly | ||
| All the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are operating | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | ||
| Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone | - | |
| Cellular phone cannot make outgoing/ incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | ||
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | ||
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | ||
| Proceed to "Cellular Phone Inspection" | ||
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
| Other caller cannot hear your voice | When talking on the cellular phone, check that the mute button is not pressed | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | ||
| Proceed to "Cellular Phone Inspection" | ||
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | ||
| No notification when a new SMS/MMS/e-mail has been received | Check the SMS/MMS/e-mail notification settings on the cellular phone and the Radio and display receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| Received SMS/MMS/e-mail cannot be read | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the Radio and display receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly | ||
| SMS/MMS/e-mail cannot be replied to | Move the vehicle into a cellular phone service area, and check the operation of the Radio and display receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | ||
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | |
| Radio and display receiver assembly | ||
| Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | ||
| Radio and display receiver assembly | ||
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | ||
| Radio and display receiver assembly | ||
| Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | |
| Radio and display receiver assembly | ||
| Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | |
| Radio and display receiver assembly | ||
| Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | |
| Radio and display receiver assembly | ||
| Track information such as track number, track name, elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
| Radio and display receiver assembly | ||
| Operation switches for portable player such as play, pause, repeat, random and scan are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
| Radio and display receiver assembly | ||
| Battery condition of portable player is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
| Radio and display receiver assembly | ||
| "Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
| Radio and display receiver assembly | ||
| Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | |
| Radio and display receiver assembly | ||
| Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | |
| Radio and display receiver assembly | ||
| Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad (USB connector is used) | Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Track information such as track, artist and album names are not displayed | Proceed to "USB Audio System Recognition/Play Error" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB device or "iPod" is recognized but cannot play, or can play but not in a sorted order | Proceed to "USB Audio System Recognition/Play Error" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| "iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Screen is distorted or not displayed only when using the video function of an "iPod | Check if "iPod" is set to output images | - |
| Proceed to "USB Audio System Outline" in System Description and check if the "iPod" is compatible with the Radio and display receiver assembly | ||
| Check if the appropriate image signal setting (NTSC/ PAL) is selected | - | |
| Check if video sound input is set to "A/V" | - | |
| Connect using a known good cable and check if the image is output | - | |
| Proceed to "Display Signal Circuit between Radio Receiver and Stereo Jack Adapter" | ||
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB-Video cannot play | Proceed to "USB Audio System Outline" in System Description and check that the video file stored on the USB device is playable | |
| Check that MOD data is not being downloaded through USB device | - | |
| Check that application data is not being downloaded through USB device | - | |
| Check that reprogramming data is not being downloaded through USB device | - | |
| Check that the CDDB is not being updated | - | |
| Check if the file can be played in another vehicle | - | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB-Video cannot be recognized/selected | Proceed to "USB Audio System Outline" in System Description and check that the video file stored on the USB device is playable | |
| Check if any video files on the connected USB device can be played in another vehicle | - | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB-Video screen is not displayed (Audio is output) | Check if the USB-Video screen is displayed while the vehicle is stopped | - |
| Proceed to "USB Audio System Outline" in System Description and check that the video file stored on the USB device is playable | ||
| Check that the file format does not only support audio | - | |
| Check if the file can be played in another vehicle | - | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Screen color is poor only for USB-Video | Restore display settings to their default values and play a USB-Video | - |
| Check the color of other files on the USB device | - | |
| Check the screen color of other USB devices | - | |
| Check if the file can be displayed properly in another vehicle | - | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| USB-Video sound cannot be heard or sound quality is bad | Restore audio settings to their default values and play a USB-Video | - |
| Check the sound of other files on the USB device | - | |
| Check the sound of other USB devices | - | |
| Check if the file can be played properly in another vehicle | - | |
| No. 1 stereo jack adapter assembly | ||
| Radio and display receiver assembly | ||
| Cannot change USB-Video settings | Check if the USB-Video screen is displayed while the vehicle is stopped | - |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| "Fuel Consumption" icon is dimmed | Check if other icons or items displayed on screen have any problems | - |
| Radio and display receiver assembly | ||
| Graph is not displayed on "Trip Information" screen | Recheck with the engine running | - |
| Radio and display receiver assembly | ||
| Cruise range is not displayed on "Trip Information" screen | Turn ignition switch to ON and recheck | - |
| Radio and display receiver assembly | ||
| Graph is not updated on "Past record" screen even though "Clear" is selected | Turn ignition switch to ON and recheck | - |
| Radio and display receiver assembly | ||
| Graph is not displayed on "Past record" screen | Turn ignition switch to ON and recheck | - |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| Although USB device is recognized, Application Link function cannot be started ("iPhone" or "iPod touch" battery can be charged) | Proceed to "Application Link Function cannot be Started" | |
| Image is not displayed | Proceed to "Application Link Function Image is not Displayed" | |
| Sound cannot be heard | Proceed to "Application Link Function Sound cannot be Heard" | |
| Application Link is inoperative only when "iPhone" or "iPod touch" is connected to head unit | Proceed to "Application Link Function is Inoperative" |
| Symptom | Suspected Area | See page |
|---|---|---|
| Although USB device or "iPod" is recognized, "MirrorLink" function cannot be started (smartphone battery can be charged) | Proceed to "MirrorLink Function cannot be Started" | |
| Image is not displayed | Proceed to "MirrorLink Image is not Displayed" | |
| Sound cannot be heard | Proceed to "MirrorLink Sound cannot be Heard" | |
| "MirrorLink" is inoperative only when smartphone is connected to head unit | Proceed to "MirrorLink is Inoperative" |
| Symptom | Suspected Area | See page |
|---|---|---|
| Application Link function or "MirrorLink" function operates but cannot connect to Toyota Smart Center | Proceed to "Cannot Connect to Center" | |
| Application Link function or "MirrorLink" function can connect to Toyota Smart Center but cannot contact operator service or it does not operate properly | Proceed to "Cannot Contact Operator Service or does not Operate Properly" | |
| Application Link function or "MirrorLink" function can connect to Toyota Smart Center but cannot receive vehicle information | Proceed to "Connect Services Outline" in System Description and check if the vehicle is equipped with CAN Communication system | |
| Radio and display receiver assembly |
| Symptom | Suspected Area | See page |
|---|---|---|
| A Toyota Link function error message is displayed on the screen | Follow on screen instructions | - |
| Proceed to "Confirm Cellular Phone Functionality" | ||
| Proceed to "Confirm Vehicle Headunit Functionality" | ||
| Proceed to "Toyota Link Reset Procedure" in Operation Check | ||
| Radio and display receiver assembly | ||
| Toyota Link apps and services are not operating as expected | Proceed to "Confirm Cellular Phone Functionality" | |
| Proceed to "Confirm Vehicle Headunit Functionality" | ||
| Proceed to "Toyota Link Reset Procedure" in Operation Check | ||
| Radio and display receiver assembly | ||
| Toyota Link voice recognition is not possible (voice recognition on the audio and visual system is normal) | Proceed to "Confirm Cellular Phone Functionality" | |
| Proceed to "Confirm Vehicle Headunit Functionality" | ||
| Proceed to "Toyota Link Reset Procedure" in Operation Check | ||
| Radio and display receiver assembly | ||
| Poor sound quality of Toyota Link function | Confirm that cellular phone handset volume is turned up | - |
| Confirm that adequate signal is maintained during driving | - | |
| Proceed to "Confirm Cellular Phone Functionality" | ||
| Proceed to "Confirm Vehicle Headunit Functionality" | ||
| Proceed to "Toyota Link Reset Procedure" in Operation Check | ||
| Radio and display receiver assembly |