POWER WINDOW CONTROL SYSTEM, Diagnostic DTC:B2311

DTC Code DTC Name
B2311 Power Window Motor Malfunction

DESCRIPTION

The power window regulator motor assemblies are operated by the power window regulator master switch assembly or power window regulator switch assembly. The power window regulator motor assemblies have motor, regulator and ECU functions.

This DTC is output when a power window regulator motor assembly is malfunctioning, or the ECU built into the power window regulator motor assembly determines that the fully closed window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

D-Door Motor
DTC No. DTC Detection Condition Trouble Area
B2311

  • Either condition is met:


    1. Power window regulator motor assembly (for driver door) is malfunctioning

    2. When ECU in power window regulator motor assembly (for driver door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Power window regulator motor assembly (for driver door)

  • Incorrect installation of power window components

  • Overheated power window regulator motor assembly (for driver door)

  • Wire harness or connector
P-Door Motor
DTC No. DTC Detection Condition Trouble Area
B2311

  • Either condition is met:


    1. Power window regulator motor assembly (for front passenger door) is malfunctioning

    2. When ECU in power window regulator motor assembly (for front passenger door) determines that fully closed window position has deviated approx. 20 mm (0.787 in.) or more from normal position

  • Power window regulator motor assembly (for front passenger door)

  • Incorrect installation of power window components

  • Overheated power window regulator motor assembly (for front passenger door)

  • Wire harness or connector

WIRING DIAGRAM

Refer to System Diagram Click here.

INSPECTION PROCEDURE

Note


  • DTC B2311 is stored in each power window regulator motor assembly.

  • If the power window regulator motor assembly (for driver door) or power window regulator motor assembly (for front passenger door) has been replaced with a new one, initialize the power window control system Click here.

  • If the power window regulator motor assembly (for driver door) or power window regulator motor assembly (for front passenger door) and door window regulator sub-assembly have been removed and installed, or if the power window regulator motor assembly (for driver door) or power window regulator motor assembly (for front passenger door) was reused when a door glass or door glass run was replaced, initialize the power window control system Click here.

  • Inspect the fuses for circuits related to this system before performing the following inspection procedure.

  • The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly Click here.

PROCEDURE


  1. CHECK FOR DTC


    1. Clear the DTCs Click here.

    2. Check for DTCs Click here.


    NG

    CHECK DTC OUTPUT Click here

    OK

    USE SIMULATION METHOD TO CHECK Click here

  2. CHECK DTC OUTPUT


    1. Check the parts which the DTCs have been output from.

      Result:
      Result Proceed to
      DTC output from power window regulator motor assembly (for driver door) A
      DTC output from power window regulator motor assembly (for front passenger door) B

    B

    CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR FRONT PASSENGER DOOR) - BATTERY AND BODY GROUND) Click here

    A

  3. CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR) - BATTERY AND BODY GROUND)

    A01I5O3E12
    Text in Illustration
    *a

    Front view of wire harness connector

    (to Power Window Regulator Motor Assembly)

    1. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      K9-2 (B) - K9-1 (GND) Always 11 to 14 V

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      K9-1 (GND) - Body ground Always Below 1 Ω

    OK

    PERFORM ACTIVE TEST USING TECHSTREAM (APPLICABLE LOCATION) Click here

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

  4. CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR FRONT PASSENGER DOOR) - BATTERY AND BODY GROUND)

    A01I5O3E14
    Text in Illustration
    *a

    Front view of wire harness connector

    (to Power Window Regulator Motor Assembly)

    1. Measure the voltage according to the value(s) in the table below.

      Standard Voltage
      Tester Connection Condition Specified Condition
      J14-2 (B) - J14-1 (GND) Always 11 to 14 V

    2. Measure the resistance according to the value(s) in the table below.

      Standard Resistance
      Tester Connection Condition Specified Condition
      J14-1 (GND) - Body ground Always Below 1 Ω

    NG

    REPAIR OR REPLACE HARNESS OR CONNECTOR

    OK

  5. PERFORM ACTIVE TEST USING TECHSTREAM (APPLICABLE LOCATION)


    1. Connect the Techstream to the DLC3.

    2. Turn the power switch on (IG).

    3. Turn the Techstream on.

    4. Enter the following menus: Body Electrical / (desired system) / Active Test.

      Tech Tips

      Perform the Active Test for the power window regulator motor assembly that has DTC B2311 stored in its ECU.

    5. Perform the Active Test according to the display on the Techstream.

      CAUTION:

      Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.

      D-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Power window OFF / DOWN / UP -
      P-Door Motor
      Tester Display Test Part Control Range Diagnostic Note
      Power Window Power window OFF / DOWN / UP -
      OK
      Each power window motor operates.
      Result:
      Result Proceed to
      OK A
      NG (Driver door power window) B
      NG (Front passenger door power window)

    B

    REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR) Click here

    A

  6. PERFORM ACTIVE TEST USING INITIALIZATION (APPLICABLE LOCATION)


    1. Initialize the power window regulator motor assembly Click here.

      Tech Tips

      Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.


    NEXT

  7. CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)


    1. Check that the power window operates normally by opening and closing the window Click here.

      Tech Tips

      Check the power window operation of the window where DTC B2311 has been stored.

      OK
      Each power window operates normally.
      Result:
      Result Proceed to
      OK A
      NG (Driver door power window) B
      NG (Front passenger door power window)

    B

    REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR) Click here

    A

  8. CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY


    1. Check that the power window components are installed correctly.

      OK
      Power window components are installed correctly.

    NG

    INSTALL PARTS CORRECTLY

    OK

  9. CHECK DTC OUTPUT


    1. Turn the power switch off.

    2. Wait for at least 10 seconds, and then turn the power switch on (IG).

    3. Check for DTCs Click here.

      OK
      DTC B2311 is not output.
      Result:
      Result Proceed to
      OK A
      NG (Driver door power window) B
      NG (Front passenger door power window)

    B

    REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR) Click here

    A

    END